Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great department !!
Rated 5 stars out of 5
by PAUL MARTIN - Posted on 25 June 2024
I had a procedure done in the endoscopy unit at Gloucester today. I was really anxious but can I just say I received nothing but reassurance and care and although I'm really not good in hospitals my experience was filled with kindness. Everybody was kind, friendly and funny (which always helps with nerves) thank you so much for your support and helping me through the procedure and ultimately giving me the best news at the end. Keep doing what your doing, which is an amazing job! Thank you again. Paul.
Visited Colorectal cancer services on June 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Reassuring experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2024
Today we visited the Gloucester Royal Hospital for the first time and we were very impressed. From the moment we walked into the pleasant open space that included an attractive coffee shop, card and gift shop, informative displays and reception we encountered kindness. The volunteers, dressed in red jackets, guided us through the electronic registration. We sat in well marked and airy waiting zones and we were called on time for our appointment in outpatients ‘surgical and gastro enterology’. The initial assessment was undertaken by a friendly and helpful nurse. The main appointment was with a senior nurse practitioner who was both reassuring and clear in her explanations. She gave us relevant information and was pleasant and humorous . Throughout our time in the hospital we noticed the caring way in which staff spoke to their patients and each other. It was an unexpectedly pleasant visit. Please pass on our compliments to your staff.
Visited Gastrointestinal and Liver services on June 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Dire experience
Rated 1 star out of 5
by Melanie Mackintosh - Posted on 15 May 2024
As a recently retired GP I have been horrified by my experience of bringing my frail 90 year old father to A&E with a fractured spine. In fact we're still here languishing in what's laughingly called Pitstop facing our second night in a noisy cubicle because there are no beds. Having been in the frontline myself in the past it's a real shock to see how totally chaotic it has become. Most of the individual clinicians from the paramedics to the nursing staff and medical teams are kind and competent but there is clearly a complete breakdown in communication between departments and in continuity of care. If I wasn't able to be my father's constant advocate and carer these 36 hours I think he could have come to serious harm and I'm still not even sure he will get to the rehab setting that he needs in time to prevent an irreversible deterioration. This is no way to treat frail elderly (or their carers - I've had to stay propped in an uncomfortable chair for 36 hrs and fend for both of us). It doesn't have to be this chaotic. Referrals missed, drugs not written up, no-one knowing who is required to review results, etc, etc It's also a travesty that our highly trained paramedics are spending whole days hanging around A&E in large numbers because their patients are stuck when waiting times for ambulances are so long. What is going on?
Visited Accident and emergency services on May 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Great care and professionalism
by Glyn Griffiths - Posted on 11 May 2024
Spent 4 hours in A&E today with sister-in-law. Tedious boring and glad it was over but the professionalism of the the staff was exceptional. I was 9 when the NHS was formed and I have supported it my whole life and will do until the day I die. Thankyou
Visited Accident and emergency services on May 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
My experience from Monday the 13th of May was definitely excellent all staff/ nurses went above and beyond to make my stay comfortable All the members of staff who work in ENT are excellent
Visited Ear, Nose & Throat on May 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Donna - Posted on 25 May 2024
I had 2 teeth out today 25/5 I was very anxious, I had 3 ladies they were absolutely wonderful I felt so relaxed,they made me feel very relaxed, thankyou so much Ladies , great job
Visited Oral and Maxillofacial Surgery on May 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Comparison of departments
Rated 4 stars out of 5
by Carolyn - Posted on 05 April 2024
My journey through ineffective triage ‘phone’ system led me to get to AE Gloucester 4hours later than I should have - having been left in a non moving queue for an hour and using MIU Tewkesbury (in order to not overburden Gloucestershire ironically) who could not actually deal with a more complex wrist fracture. X Ray done, I travel to Gloucester with my notes and have to wait from approx 6 in the evening to 4 in the morning the following day. I appreciate the waiting room is roughly 50% patients - but the numbers of patients left staff swamped. Once in with the team to treat me it was high standard. I felt supported and less scared. The waiting room experience was very stressful, I found myself feeling abandoned and sought reassurance I was actually expected. I was extremely exhausted and in a great deal of pain. Follow up to Fracture Clinic - Small delay but not unreasonable. All staff helpful and pleasant. Moved through initial consult, x-Ray and second consult fairly swiftly. Fracture had shifted and I was referred for urgent surgery. So I go to cardiology and Jenner Clinic - again a minimal wait and return to Reception with paperwork. My surgery was hopefully for next day. I got the initial call before I reached my car. The confirmation call that following morning at 7.30 to bring me in as confirmed booking. The May Hill unit This is a shining example of what a well run fully staffed hospital unit looks like. Can’t fault it. Staff across the board so willing, helpful and efficient. They were delightful. I felt safe and supported. A&E has the same quality staff, and when they spend that brief time with you it’s no less quality. But they are overwhelmed. Wheelchairs insufficient in number. One man was asked to vacate his, having had what they thought was a minor stroke, in order to accommodate an elderly gentleman being supported on both sides. A man with a head injury falling on me semi conscious. Staff respond. Interrupting the treatment they were about to do elsewhere. Things slipping through the net. Pain relief promised and forgotten. The team is stretched to breaking point throughout the entire day. Even taking into account all the fluctuations of a night mare of a task to manage, this is as clear as day. You need more staff. I know this is typical over NHS but honestly Gloucester, you have outstanding staff. Support them properly.
Visited Don't know on April 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Perfect example of overstretched nhs
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2024
Despite my ordeal beginning at 4.30am and ending close to 4pm, not once was I offered the opportunity to lie down and rest. The benches are so uncomfortable that it feels almost as if they're designed to keep you awake. I was placed on an IV and rather than being allowed to lie down on a bed, I was left on the IV in the waiting area. Despite being confirmed as flu positive, I was still left in the oceanfront busy waiting area rather than placed anywhere more isolated. Wasn't offered anything to eat at any point, had to ask for it. Wasn't offered tissues so repeatedly had to roll myself and the IV to the toilet to use toilet roll. Was then left on an empty IV for almost 30 minutes and had to get up again to ask someone to remove it, as they'd told me I'd now been discharged. They removed the IV... and left the cannula. Another ten minute wait, wondering if they're come back, when one of the staff suggested I just walk into the minors ward and ask someone there to take it out for me, which I did. I was in the A&E itself for just under 9 hours, and all none of those hours were uncomfortable and miserable. I cannot overstate how much of a difference a bed or even a comfortable chair would have made me feel. The one nice chair I found near xray, I was sat in for less than two minutes before I was sent back to the hellchairs of the waiting room. I have so much time for our nhs workers, but this experience was so horrible that I can't sugar-coat it and try to say otherwise. It felt almost like I was being punished for being there. There were two other people there for just as long as me, one who was clearly in pain from being in these seats, and rather than being moved to somewhere more comfortable he was instead just offered pain killers over and over. Poor guy.
Visited Accident and emergency services on April 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Amelia Ryder - Posted on 01 May 2024
I had an appointment on April 22nd to have a punch biopsy of a mole. The staff in the appointment were so friendly and made me feel completely relaxed while explaining what will happen, the aftercare and talking to me while the dermatologist was doing the biopsy. I'm sure they make everyone feel so welcome and supported at appointments!
Visited Dermatology on April 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Marcus - Posted on 11 April 2024
A&E was straight forward and after appropriate scans and X-rays sent to ward 3 where the staff with more time were absolutely amazing I would like to thank all those I came in contact with during my painful visit for being so caring and compassionate Thank you
Visited Orthopaedics on April 2024
Gloucestershire Royal Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust