Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Kamoy A - Posted on 27 March 2024
I felt inclined to leave a review for the maternity care I have received whilst giving birth within the last week. From start to finish the care was impeccable, I felt valued and listened to at all times by midwives and HCA’s especially because I felt skeptical due to being a woman from an ethic background where sometimes certain health cues during child birth are missed. These women went above and beyond for me and made sure me and baby were safe and checked over thoroughly. The unit was spotless and welcoming as well as accommodating. The community midwifery after services were great too as well as all of the antenatal care I received through out as well. This experience has really allowed me to put my faith back into the NHS after not having good experiences in the past and I really appreciate those who are able to make that happen and hope they continue to thrive and pour that care into others.
Visited Maternity services on March 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2024
Staff on the Mayhill unit were all brilliant. Very friendly and attentive. Nurses checked on me regularly and were very approachable and friendly. Drs were all nice and put me at easy before my surgery. Overall a positive experience thanks to the amazing staff
Visited Oral and Maxillofacial Surgery on March 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Not happy
Rated 3 stars out of 5
by Anonymous - Posted on 08 April 2024
I have arrived to the emergency children's care with my 5 months son which had troubles breathing. At the entrance I was asked to write down my name on a piece of paper by a lady which wasn't the receptionist. My son had his observations checked by two nurses and his oxigen levels were fine. Someone else ask us to come in and check what is wrong with him and why I've bringed him in. When she checked his oxigen, was 90-91 and she said she may need some just to make him comfortable. During my wait there his observations were taken by someone who didn't have patience to check properly amd to attach the oxigen check machine properly, same with his heart rate etc. She was writing different numbers on the piece of paper that she had amd when I asked , she was saying that those were the numbers, which was false! When the doctor came amd check she was saying his obs are fine, trying to explain to her the nurse did take properly, she said : " no,no he's fine" , she gave me a piece of paper saying to come back in case he's getting worse and she assured me she will send a letter to the Gp asking them to move my appointment with the pediatrician forward as I explain that he's got an ongoing breathing problem and my appointment is in July. Anyway, I went to the gp and asked them if they received the letter. Aparatly the doctor didn't send anything to my boy Gp's. When trying to contact the hospital nobody was able to help. At this moment my baby still has an ongoing breathing problem and I hope he won't get blue one day due to negligence! Thank you very much for letting me leave a feedback as I'm very disappointed about the service they provided and scared at the same time.
Visited Children's & Adolescent Services on March 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Jayne Bevan - Posted on 21 February 2024
I visited the Same Day Emergency Care at Gloucester hospital last Saturday with my 91 year old mother and we couldn't have got better care. Both the nurses and Dr's gave their time and expertise always with good humour and a smile. As a retired nurse I appreciate the strains that the NHS is under but this team were able to look after my Mum without letting that show. Thank you so much.
Visited General Medicine on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Dereliction of duty of care.
Rated 1 star out of 5
by William Tomlinson - Posted on 06 March 2024
In brief. Referred to dermatology regarding large facial cyst by GP. Received an appointment fo 7 months later. Attended the appointment at the Aspen Centre. I was expecting to have cyst removed, but after a cursory examination i was told no I'd have to go on the waiting list. After asking waiting times, was told months to a year but it was down to the booking office. Told dermatologist that the cyst would have grown expediently by that time. They agreed but said after triarge they deemed it non essential. I told them I was going to be forced to remove it myself. I outlined my plan. They slightly correct my procedure for self operation and added I didn't have any anaesthetic which would be a problem. I was then advised to wait for them to operate and not self operate. Told them I had no option. I was then told I could go private ! ! I then asked why eight years ago with exactly the same cyst, I was operated on by my GP 2 months after the original GP diagnosis. Couldn't tell me why. In essence the waiting times now to have a large facial cyst removed is totally unacceptable. This situation is evidently a dereliction of duty of care by an organisation I've paid into all my working life. The evidence is in the timescale I've been given.
Visited Dermatology on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled They get the job done -somehow
Rated 3 stars out of 5
by Anonymous - Posted on 28 February 2024
Attended for emergency surgery and all went well until someone decide to involve themselves in the process. As they hadn't checked on things properly i had to undergo another horribly painful groin exam (having had 2 already) carried out very clumsily, only to find that things were already in process for my operation. Not even an apology. Later when i said my post operative pain levels were causing problems where i might not be able to function alone at home i was fobbed and told thats the way it is. i was told i would receive proper pain management, which amounted to a load of various painkillers but no advice on how go about things (such managing the scar area etc) The whole experience left me wandering if the left hand knows where the right hand is, or indeed if patient care is the highest priority
Visited Gastrointestinal and Liver services on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Janet - Posted on 23 February 2024
Found every member of staff Very professional and very friendly even allowing me to have a family member with me
Visited Ear, Nose & Throat on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Amazing
Rated 4 stars out of 5
by Eva - Posted on 01 April 2024
I was seen by a Dr in Neurology this year after a long and complicated wait. I would like to express my gratitude to the care he provided for me as well as his patience during my appointment. He was very thorough and observant and has kept me in the loop with all that is going on regarding my health, keeping me reassured and at ease. Myself and my mum are extremely grateful and glad that I am able to feel comfortable in the care of Gloucester Neurology team.
Visited Neurology on February 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled A & E shocking system
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
I recently consulted an out-of-hours gp due to excruciating pain extending from my lower back to my legs, indicative of possible sciatica. The doctor, recognizing the severity, referred me for a scan to explore potential spinal issues. Unfortunately, the only option available for obtaining the scan was through a&e. After a 10-hour wait, I was seen again by a doctor who essentially repeated the examination conducted by the gp. Surprisingly, the decision was made to forget the recommended scan, and I was prescribed painkillers instead. My experience at Gloucester Hospital was disheartening, as my initial visit was solely intended for a scan, which ultimately did not occur. In that case, I should have given painkillers in the first place and not stayed in a&e. System is shocking!
Visited Accident and emergency services on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Childrens A&E
Rated 5 stars out of 5
by Stephanie Haines - Posted on 21 January 2024
We had to visit on a very busy Friday evening at 5pm with our 3 year old who had an extremely high temp of 40.1. We were triaged in 15 mins max, and saw a duty doctor within the hour. Medication for a bacterial infection was dispensed and we left in just over an hour. All staff were lovely. There was squash and biscuits for the children and toys/books which we saw being regularly disinfected. I wasn’t aware this hospital had a dedicated kids A&E, and despite 2 packed waiting rooms I was very impressed. Thank you! Worth the extra 10mins drive over warwick A&E if your on the border like us!
Visited Accident and emergency services on January 2024
Gloucestershire Royal Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust