Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Faster response
Rated 4 stars out of 5
by Karen Martin - Posted on 04 February 2024
Saw a doctor at Gloucester Royal early January for a biopsy. Three weeks later still haven't received results. Out of my mind with worry, told I would be contacted within two weeks. Faster results please!
Visited Gynaecology on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Excellent care and kindness
Rated 5 stars out of 5
by Claire - Posted on 06 February 2024
After several hospitalisations with acute pancreatitis, I had an emergency cholecystectomy ( gallbladder removal) a week ago. I cannot thank the consultants and the staff enough for their kindness and consideration, making a huge effort to protect me due to my ongoing cancer treatment and very low neutrophil count. Making sure I had a single side room , both when I was admitted to Emergency Surgical Unit ward 5a on emergency with another episode of acute pancreatitis , and also Ward 4a , down to the actual surgery in the wonderful Mayhill Day surgery unit where once again, I was admitted into a side room to await my surgery. Everyone From the surgeon, anaesthesists and recovery staff to the nurses on the Mayhill unit and in the Emergency Surgical Unit ward 5b , I was treated with the utmost care and kindness. And the wonderful staff nurse and healthcare assistant in the discharge lounge who also went that extra mile to unsure my safety. Thank you all, from the bottom of my heart.
Visited Emergency Abdominal Surgery on January 2024
Gloucestershire Royal Hospital has not yet replied.
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Review titled Shocking experience at A&E
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
I brought my husband into A&E on Friday night after he fell down the stairs and knocked himself unconscious. Once he came round he had total amnesia and no short term memory with potential serious harm to his head and a completely disfigured shoulder. The treatment in A&E was appalling. The receptionist was incredibly rude and dismissive. We waited almost 2 hours only to be told it would be another 3 hours just to see triage and then another 12 to see a doctor?! How is this possible?? It is barbaric to make people wait that long in agony and at serious risk of brain bleeds. In the end we left and drove back to London and he was seen within 20 minutes of arriving at Kingston Hospital where is case was escalated immediately and he was given moprhine and rushed to XRay and CT scans, where they found he did have a broken collar bone and concussion. I genuinely worry for the people of Gloucester because it was incredibly disturbing. Where on earth is the tax payer money going if you can't see a doctor for over 16 hours??? A serious review needed into the A&E here....
Visited Accident and emergency services on December 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Wonderful Care and Treatment
Rated 5 stars out of 5
by Tanisha Ebanks - Posted on 02 December 2023
I’d just like to say I had a wonderful and truly caring experience at the Mayhill Unit yesterday. From my arrival to going home was made truly lovely by every member of the team at the unit yesterday due to their lovely care and treatment. I was nervous about the day but the manner and devotion of every member of staff made the day a fantastically pleasant experience and I instantly felt at ease. I would like to pass on my thanks and appreciation to everyone who supported me yesterday. Thank you very much :)
Visited Oral and Maxillofacial Surgery on December 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Poor or non existent follow up
Rated 2 stars out of 5
by Anonymous - Posted on 22 March 2024
Admitted from A&E after an ultrasound at another hospital. Surgery performed and ovary removed. No details of the results of the biopsy that was promised. Recently received an appointment at Quayside for an ultrasound for pelvic check. No ovary found (it had been removed). Checking back with the hospital, the results from the biopsy have not yet been passed to the secretary for the doctor. This is 5 months and several phone calls to find try and find out the results.
Visited Gynaecology on November 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Trying hard but lack of staff lack of care
Rated 2 stars out of 5
by Anonymous - Posted on 08 September 2023
Staff are doing what they can but unfortunately lack of staff means they are unable to provide enough care for patients. Thank you for your hard work staff, I really think your job is important and being made very difficult
Visited Nephrology on September 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by robert hinton - Posted on 08 September 2023
All of the staff,medical, nursing, etc. were extremely attentive, friendly and professional. The experience was like a day out, rather than a surgical proceedure. The anaesthetist's were particularly good at making me feel at ease, but overall I couldn't fault any member of staff.
Visited Orthopaedics on September 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2023
Attended an Orthapedics Outpatient appt - met by staff in entrance hall to assist with checking in, directions given, appt early and swiftly processed by doctor. In and out with 30 mins - great experience.
Visited Orthopaedics on August 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
thank you for your feedback and very pleased to read that you had a good experience
Provided by Care opinion
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Review titled Compassionate and caring team
Rated 5 stars out of 5
by Helen Acock - Posted on 09 August 2023
I had a hysteroscopy 9/08/23 in the womens centre outpatients. The health care assistant welcomed me and made me feel more relaxed. Consultant and Registrar explained everything, again really caring which reduces any anxieties. Lovely nursing team of 3 who could not have been kinder. Communication during the procedure was excellent and meant that I was fully aware of what was happening at each stage. A fantastic team and my deepest thanks to you all.
Visited Gynaecology on August 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
Thank you very much for your feedback - I will forward this onto the staff who will be delighted
Provided by Care opinion
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Review titled Kindly treated
Rated 5 stars out of 5
by Simon Thomas Broad - Posted on 15 September 2023
I was in hospital for almost 4 weeks. I became familiar with the Cardiac CCU ward. Each and every member of staff nursed me through a very distressing time; always positive and respectful. I am retired now but spent 45 years in the Hotel and Hospitality industry. I fully appreciated the meals served 3 times each day; once adding a pinch of salt I found that the meals were generally delicious and varied
Visited Cardiology on August 2023
Gloucestershire Royal Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust