Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing team
Rated 5 stars out of 5
by Keith Dawson - Posted on 15 December 2024
My brother was taken to resus and then onto itu following a critical emergency. The treatment, support and care were truly amazing. We were kept well informed along his very critical journey and he received amazing treatment from an amazing team of consultants, doctors and nurses. Nothing was too much trouble for the staff even though they were extremely busy. Thank you all for the dedication, professionalism and kindness at a very scary and stressful time his family.
Visited Intensive Care on December 2024
Review titled Good Hope Hospital
Replied on 16 December 2024
Thank you for taking the time to share your feedback about your brother's visit to our hospital. We are so happy to hear your brother had amazing care during this admission. We are also happy to hear that you felt supported by our staff. Best wishes, Patient Experience Team
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Review titled Mixed Experience
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2025
I was admitted to CCU (Ward 23) around Boxing day. I found the majority of staff fine if a little distant. I was treated for flu prior to angioplasty. Throughout I was largely left to my own devices, I wasn't really spoken to or that things weren't really explained to me adequately. I wasn't encouraged to mobilise or shower throughout my 8 day stay there. Some of the facilities (shower head attachment and window were broken and unusable) but the room/ward did feel clean and otherwise well maintained. There just felt a lot of uncertainty for me which caused me to stress about what was happening and what was going to happen. My room overlooked an outside corridor where staff regularly met during their breaks to smoke, whilst I couldn't smell the smoke some of the staff were very loud when talking and laughing with each other often at very antisocial times of the early morning. Overall it was a mixed experience but better than Heartlands where I was later moved to for the angioplasty. This was a bone of contention too,there was very little communication throughout and it would be a case that suddenly I was being moved to another part of the ward or transferred, there was very little time to gather yourself mentally and physically for the move,a bit of notice would have been preferable.
Visited Cardiology on December 2024
Review titled Good Hope Hospital
Replied on 18 January 2025
Thankyou for taking the time to feedback on your recent experience at Good Hope Hospital. It's so important that we hear from our patients whether they've had a great or not so great experience so that we can continue to share good practice to learn and improve. Please be assured that your feedback will be shared with the team involved and we will discuss and reflect upon all aspects to seek improvement. Thankyou again. Best Wishes Patient Experience Team
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Review titled Wonderful throughout my stay
Rated 5 stars out of 5
by H Patel - Posted on 10 December 2024
I had a referral from my GP with chest pains and told me to head straight to Good Hope it was extremely busy for a Monday. I was treated with upmost respect throughout a distressing time the nurses and doctors did an amazing job. Well done guys much respect for you all 👍🏾
Visited Accident and emergency services on December 2024
Review titled Good Hope Hospital
Replied on 10 December 2024
Thank you so much for taking the time to provide feedback about Good Hope Hospital - it was wonderful to hear you found your treatment a positive experience. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
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Review titled Extremely Poor and Distressing.
by Lynne M - Posted on 03 November 2024
Visited an elderly Aunt. Richard Salt Unit. Observed what can only be described as a comedy sketch with 5 staff arguing over who had ordered what food at dinner time. My Aunt said she didn't want to eat. I tried to persuade her to have a bite or two but she was adamant she didn't want it. If I hadn't tried, no one else would have. It was truly shocking to see this happening where patients had no support. On our way out the person at the desk, when I asked to be let out, said that will be 10 pounds. 5 in and 5 out. I seriously thought I'd misheard. She repeated it. I tried to laugh but honestly, I was so distressed by this point I wanted to cry. How unprofessional. Another nurse came with a key card and let us out. We had no opportunity to ask how my Aunt was doing. I asked a Nurse who dismissively told me she was on a bank shift and knew nothing. We are left worrying, very upset and angry. My Aunt is still there. I am so worried for her.
Visited Don't know on November 2024
Review titled Good Hope Hospital
Replied on 08 November 2024
Thank you for leaving feedback regarding your Aunt's current admission at Good Hope Hospital. We're sorry to hear of the concerns you have regarding your Aunt's nutrition and care whilst on a ward in the Richard Salt Unit. If your Aunt is still an inpatient, we would strongly encourage you to contact the Ward Manager and raise your concerns. This is easily done by phoning our switchboard on 0121 424 2000 and requesting to speak to the Ward Manager of the area your Aunt is currently in. If you would prefer to speak with our Patient Advice and Liaison Service (PALS), or if your Aunt has since been discharged, you can call them on 0121 424 0808, email them at PALS@uhb.nhs.uk, or fill out a contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern. If you chose to contact PALS, please include the reference: NHSGHH so the team are aware you have made contact with us here too. Best wishes, Patient Experience Team
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Review titled Very reassuring and professional
Rated 5 stars out of 5
by Jill P - Posted on 11 November 2024
Visited Good Hope Treatment Ctre ( Breast Surgery) for the first time on Sunday. All aspects of the visit, from reception, consultation, radiography and feedback very reassuring and professional. Staff very knowledgeable and caring throughout. Thank you for a first class service.
Visited Breast Surgery on November 2024
Review titled Good Hope Hospital
Replied on 11 November 2024
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are happy to hear of your recent positive experience in Breast Surgery. We would like to pass your comments on to the team, if you have any further information, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment. Best Wishes, Patient Experience Team
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Review titled Medical Assessment Unit and Ward 11 First class
Rated 5 stars out of 5
by P Johnson - Posted on 02 November 2024
I had to attend A and E in two days but was then taken in to Medical Assessment Unit by ambulance . All the staff from the cleaners to the Consultants were fantastic. Very caring and looked after me wonderfully well during my 3 days and nights in a side room before my transfer to Ward 11. On arrival at Ward 11 I was immediately called by my first name and made to feel welcome and immediately well looked after . The treatment I received from everyone was all I could have asked for.
Visited Don't know on October 2024
Review titled Good Hope Hospital
Replied on 08 November 2024
Thank you for sharing your feedback about the Medical Assessment Unit and Ward 11 at Good Hope Hospital. We're so pleased to hear you had such an excellent experience in both areas and that your care and treatment was so brilliant. If you would like your comments passed to a specific team member, please do email compliments@uhb.nhs.uk with a few more details of your admission. If not, we will pass your feedback on to the departments as a general compliment. Best wishes, Patient Experience Team
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Review titled Amazing doctor - Breast Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
I attended to an appointment at the Breast Surgery on 13/10/2024. During my ultrasound scan I was seen by a doctor who went above and beyond to listen to my problem, to resolve it (which I didn’t believe could be done due to a previous experience ) and to make me feel less scared ! I was amazed and I felt so grateful, I couldn’t even express this after the procedure because I was overwhelmed but I really want this doctor to know! Thank you so much for being there on a Sunday morning with such a positive attitude, supportive and professional!
Visited Breast Surgery on October 2024
Review titled Good Hope Hospital
Replied on 25 October 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your breast surgery appointment and that in particular the staff were so reassuring during your ultrasound and what must have been a difficult time. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ We'd also be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled abrupt staff member
Rated 3 stars out of 5
by Jacquie - Posted on 11 October 2024
Following a visit with my grandson to paediatric ed, after been informed by west midlands ambulance service to go directly to ed they would inform the department, as it would be quicker ,on arrival the nurse in charge was rude, abrupt saying ambulance don't inform them go back to reception. It is not what I was told but the manner in which it was said. My grandson did receive good care once through to the department. Maybe some communication training would be in order.
Visited Accident and emergency services on October 2024
Review titled Good Hope Hospital
Replied on 14 October 2024
Dear Jacquie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. Whilst we are pleased to hear that your grandson received good care we are sorry that you found a particular member of staff rude and abrupt. If you would like to provide any more information or further feedback about your experience (in particular any more detail about the staff member you had a difficult encounter with) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Surgical Assessment unit - Outstanding
Rated 5 stars out of 5
by Vjoh - Posted on 02 September 2024
I returned today for the procedures Dr had decided I needed yesterday. Once again this ward was simply amazing. I went in at 8 and taken to theatre about 9.45 . The porter, doctors, theatre nurses, recovery staff indeed everyone I came into contact with were simply amazing But I need to continue my review of the SAU. These staff were wonderful I am so grateful for the tremendous support and care they gave me and the kindness they all showed by husband . The Cheese sandwich and two cups of tea were very welcome. Thank you SAU - simply the best
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Vjoh Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your return to the Surgical Assessment Unit and that so many of the staff involved in your care were so amazing. If you or your husband would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amaizing service
Rated 5 stars out of 5
by Raluca Andreea Vantu - Posted on 12 September 2024
All member from Day Care unit was amaizing. Very positive,friendly and offering all information. I would like to say a massive Thank you to A staff member but I can give the name on this section Well done Good hope 👏 👍 👌
Visited General Surgery on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Raluca Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so positive, friendly and informative. If you would like to provide any more information or further feedback about your experience (in particular to feedback about the staff member you mentioned) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
Information supplied by University Hospitals Birmingham NHS Foundation Trust