Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Angie Prescott - Posted on 12 July 2024
I fell and cracked my head on concrete. there was alot of blood .the paramedics were brilliant and the doctor tina orwell was brilliant doing my 10 stichers. it's healed great .a big thankyou to all .
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Angie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received after your accident and that you have healed so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ P.S. we cannot find a record of a doctor called Tina Orwell so if you want a message passing on to her let us know via the link above. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Apparently doctors are invisibles
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
I have been sat in the AE from 23pm exceptional service.But after they moved me in to major C at 3 am next day . Waiting for 3 h nobody was checked me and also when I ask if a doctor will see me the nurse told me that actually already the doctor had seen me but I didn’t spoke with no one . When I start to ask where is that doctor I have been told that he can’t come back like how that comes? 🫣. I never experienced that in my life.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Patient Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that you waited so long in Majors C and that there was confusion over whether you had been seen or not. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great Practice Great Staff
Rated 5 stars out of 5
by Miss A Hutchinson - Posted on 05 July 2024
I attended A & E early hours of the morning, every single person I met was super professional, their mannerisms were great for the environment which helped keep my anxiety at bay. A great sense of humour & relatively short waiting times. Very efficiently run with staff, with staff that work well together, that actually listen to their patients & goes the extra mile to ensure patients understand what they are saying! I really appreciate all the hard work, you guys are a credit to the NHS, keep it up! :)
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department - especially the professionalism of staff, the relatively short waiting time and that staff communicated so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Very Caring
Rated 5 stars out of 5
by Richard (bed 19 - Ward 7) - Posted on 11 June 2024
I was admitted via the Resuscitation Team in A&E to Ward 7 on Thursday 6th June....it was very busy yet all the doctors, nurses and their teams were exceptional. I was particularly grateful to the nurses and their teams on Ward 7. The professionalism was mixed with a sense of humour and compassion. I was left feeling very humbled by the experience, Thank you.
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Richard Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleased to hear about the excellent care you received in the Emergency Department and Ward 7 and that staff were so professional and compassionate. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Care received
Rated 5 stars out of 5
by Marilyn - Posted on 11 June 2024
I came in by ambulance and I received first class care and everyone was kind, thoughtful and my problem was resolved and I was able to return home shortly afterwards. I couldn’t fault anything from the paramedics to the nurses and the radiologist and the doctor that I saw and I didn’t have to wait too long either between each stage and I was relieved when the paramedics said they were taking me to Good Hope.
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Marilyn Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are pleaesd to hear that you are so happy with the care you received, that you were seen quickly and that you were able to go home soon after arriving. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2024
Had my surgery on 26th June 2024, From my Consultant to recovery and then up on a ward , ward 2 in particular, I cannot fault the care and compassion shown, felt so lookedxafter, nothing was too much, and everything was examined perfectly to me. Thankyou.
Visited Gynaecology on June 2024
Review titled Good Hope Hospital
Replied on 01 July 2024
Hi Thank you so much for taking the time to feedback about Good Hope Hospital. We are delighted to hear your comments about your recent surgery and that you were treated with so much professionalism and kindness during your treatment. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled unbelievable care and treatment
Rated 5 stars out of 5
by Alex Dougan - Posted on 05 June 2024
I was unfortunate to be admitted to A&E at Good Hope Hospital on Saturday 1st June 2024. I almost collapsed in the car park when a young lady ambulance personnel came and offered me assistance. She took me to the ward and the nursing staff took over. What a bunch of caring people they are. They had my problem sorted within half an hour and took the greatest care of me. The ambulance lady even came back to see that I was ok. I cant believe the service that these ladies and the doctor provided. Everyone that I encountered was really happy and looked so passionate. Thank you so much for all the care and attention that you gave me. These people deserve to be paid a lot more than they get at the moment. Kind regards Alex
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Alex Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that the care and service you received in the Emergency Department was so good and that they came to your assistance so quickly - in what must have been in quite traumatic circumstances. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Always choose Good Hope
Rated 5 stars out of 5
by Lesley - Posted on 24 June 2024
Visited A&E today. What a caring Team. From Reception to Minor Injuries and the Porters….what a service!!!! Yes, they were extremely busy, but we all waited our turn and seen to by Staff who I am always in awe of. I saw a wonderful young lady. My wound was assessed, X Rays taken and then dressed so beautifully. I left with added notes to assist me with my redressing and recuperation. Thank you, thank you, thank you. What a day you all had. We are So lucky to have the NHS!!!
Visited Accident and emergency services on June 2024
Review titled Good Hope Hospital
Replied on 26 June 2024
Dear Lesley, Thank you so much for taking the time to feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received in the Emergency Department and that you were treated with so much professionalism and kindness during your treatment. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled Amazing care and treatment
Rated 5 stars out of 5
by K Beeching - Posted on 08 May 2024
I recently had 2nd degree burns, partner had bilateral pneumonia and then I had chest pain and breathing issues. The care and staff in every department we met in the past few months have been exceptional. We have felt so well cared for by the incredible staff we have encountered throughout the past few months. I'm so grateful and lucky to have such an amazing hospital close by.
Visited Accident and emergency services on May 2024
Review titled Good Hope Hospital
Replied on 10 May 2024
Dear K Beeching Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you and your partner have received from a variety of teams and that you have felt so well looked after. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Great experience
Rated 5 stars out of 5
by Sue - Posted on 30 May 2024
Excellent friendly staff. Dr very kind and reassuring. Excellent experience with all the staff in a mammogram and scan. Everyone very caring and helpful. Can’t praise them enough. Thank you to everyone
Visited Breast cancer services on May 2024
Review titled Good Hope Hospital
Replied on 19 June 2024
Dear Sue Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your mammogram and scan and that staff were so helpful and caring. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust