Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Good Hope Hospital.
Reviews
-
Review titled Wonderful Care
Rated 5 stars out of 5
by Jeanette - Posted on 07 August 2024
My husband has just spent 7 days in Good Hope. Excellant treatment throughout. After an emergency admission he spent most of his days there as a patient in Ward 12. His treatment there was superb. All the staff there were so helpful and dealt with any matters the arose immediately. Every member and level of staff on ward 12, that we encountered, couldn't do enough for both the patient and the family. Communication was brilliant. They are such a happy and friendly group of people. We can't thank you enough, for your kindness and for making a horrible ordeal as stress free as possible.
Visited Geriatric Medicine on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Jeanette Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear how happy you are with the care your husband received on Ward 12 - in particular how helpful staff were the high level of communication and that they made what must have been a very difficult time as stress-free as possible. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great practice
Rated 5 stars out of 5
by Angie Prescott - Posted on 12 July 2024
I fell and cracked my head on concrete. there was alot of blood .the paramedics were brilliant and the doctor tina orwell was brilliant doing my 10 stichers. it's healed great .a big thankyou to all .
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Angie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received after your accident and that you have healed so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ P.S. we cannot find a record of a doctor called Tina Orwell so if you want a message passing on to her let us know via the link above. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Excellent service
Rated 5 stars out of 5
by Michael Hill - Posted on 30 July 2024
I had a re-arranged chest x-ray at very short notice because of a holiday commitment. My General practitioner has the result within a couple of hours, excellent service.
Visited Don't know on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear that you had your chest x-ray rearranged at short notice and you got the results so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Amazing quick service, super friendly staff
Rated 5 stars out of 5
by Cassandra Stroud - Posted on 28 July 2024
I trod on a rusty nail while clearning the rear access to my property and was advised by 111 to go to A&E to get a tetanus shot. I popped to Good Hope, prepared for a long wait, and was so pleased when I was checked in and seen in all within 20mins. The system that appears to be in place separates minor injuries which are then seen quicker, freeing up space for more serious incidents. Thank you to the staff for their friendly and quick service.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Cassandra Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to hear that you are so happy with the care you received in the Emergency Department and you felt the processes in place contributed to you being seen so speedily. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2024
The experience I have of Good Hope Hospital is second to none. I would like to give my thanks to all in, Admittance, Ambulatory, and Majors B Ward for all there care and help on 18 July this year. No one could have received better care. Everyone gave their time when needed, in what is a very busy environment. My thanks to all concerned.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are really pleased to hear your experience was such a positive one and that you're so happy with the care you received in Admissions, the Ambulatory Emergency Care Unit and Majors B. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Amazing patient care
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
I have had a few bad experiences with good hope, however earlier this week I had a minor surgery, and the team were absolutely amazing on the day of the 22nd of July I was in day care recovering from the surgery and had the most amazing nurse on, shay, she was brilliant. Very helpful and you could see she genuinely cared for me and my partner who was there to support me. I couldn’t have asked for a more amazing team especially during the surgery as I was very anxious for surgery. Thank you to the nurses on day care you were the best!
Visited General Surgery on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you received on the Day Surgery Unit - in particular from one of the nurses. If you would like to provide any more information or further feedback about your experience (including Shay's full name if you have it so we can pass a message on to her) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Scoping Suite - Excellent care
Rated 5 stars out of 5
by Vjo - Posted on 25 July 2024
I had to attend today with my husband for his Prostate biopsy. We were treated with care and kindness. He was put at ease by everyone he came into contact with. His consultant was lovely and explained what he would be doing. Our son and I waited in a quiet area while the procedure took place. Many thanks to the lovely nurse who looked after us before and after the procedure
Visited Prostate Cancer Service on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Relative Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care your husband received when he came in for a prostate biopsy - in particular from the helpful consultant and the quite environment you were able to wait in. If you would like to provide any more information or further feedback about your experience (including Shay's full name if you have it so we can pass a message on to her) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great staff in all departments
Rated 5 stars out of 5
by Kim Sawbridge - Posted on 01 August 2024
Had to goto A&E on Tuesday 39/07/2024. Wonderful staff in A&E especially young lady Dr (Sorry don't know her name) plus in the 3 other departments we had to visit. Lovely respectful down to earth. Staff Kept us upto date regularly. We have to visit tomorrow 02/07/2024 again for an MRI scan. We expect the same excellent service. Thank you for your kindness, compassion and empathy 🥰
Visited Stroke on July 2024
Review titled Good Hope Hospital
Replied on 05 August 2024
Dear Kim Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear that you are so happy with the care you received in the Emergency Department, in particular from one of the doctors and hope the care at your subsequent MRI scan was just as good. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Nurses just chat!
Rated 4 stars out of 5
by Anonymous - Posted on 24 July 2024
The hospital set up is great. My mother was assisted by all the depts and the care was good. I was just shocked at the lack if care by the nurses. They were just sat on computers or just chatting. Why couldn’t they chat to the patients with no visitors! My mum did not have her hair washed! Her nails were filthy. I asked one nurse if my mum had had a drink all day. She said she was too busy! What are thesenurses trained in ! They never say hello! I ended up feeding one patient . Not good enough!
Visited Stroke on July 2024
Review titled Good Hope Hospital
Replied on 31 July 2024
Dear Relative Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. Whilst we are pleaesd to hear that you're happy with many aspects of your mother's care we are sorry to hear that the attitude of the staff you encountered was concerning. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Apparently doctors are invisibles
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
I have been sat in the AE from 23pm exceptional service.But after they moved me in to major C at 3 am next day . Waiting for 3 h nobody was checked me and also when I ask if a doctor will see me the nurse told me that actually already the doctor had seen me but I didn’t spoke with no one . When I start to ask where is that doctor I have been told that he can’t come back like how that comes? 🫣. I never experienced that in my life.
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Patient Thank you for taking the time to provide feedback about Good Hope Hospital – apologies for the delayed response. We are really sorry to hear that you waited so long in Majors C and that there was confusion over whether you had been seen or not. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust