Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Postnatal ward and delivery suits
by Kainat zafar - Posted on 11 October 2024
It was such a distressing environment in postnatal ward. I had c section last month I gave birth to a baby girl thn I was shifted in postnatal ward where u have to share room with 2 to 3 other ladies with very uncomfrtable pillow and a thin blanket or just a sheet and a bell to call help help which means no help. I was treated like I gave normal birth they ignored the pain of stitches midwives were so so rude. I asked one to plz give me water and she replied that water dispenser is not so far u can have it and I was in terrible pain in y back and I had to take medicines, than I was not planning to give any formula I was always the fan of breast feeding but at that time I was not producing milk so one time they gave me prepared bottle but second time they said oh its for emergncy when ur husbnd come tell him to bring bottles for ur baby and my husbnd was visiting at evening so thats mean my baby has to stay hungry from afternoon to evening .. thn I asked one Midwife to help me to change diaper and she said u have to do it your own .. they hardly help to breastfeed I got no breastfeed help. I am still struggling to breastfeed as my baby has tongue tie and she is tiny so they offer me nothing literally nothing they left me on my own just gave me some suggestions to buy pump and strt pumping and I felt like if I stayed one more day I will be going in depression so I asked thm second day to discharge me and they did in evening .. I still remeber the bad rude faces of everyone there such a horrible birthing experience they gave me plus there was no delivery suite available in start and they shifted me in random suite which was not fully prepared to give birth and food was also just to fill ur stomch .. soooo bad u treat a women like this who just gave birth who just went through alot of pain and trauma.. instead of making my birthing exprience memorable they made it horrible. They were just shifting me from ward to ward room to room I dont want to gibe birth anymore
Visited Maternity services on September 2024
Review titled Good Hope Hospital
Replied on 18 October 2024
Dear Kainat Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the slightly delayed response. We are really sorry to hear that you had such a distressing experience in the delivery suite and postnatal wards, in particular a difficult birthing experience, that you felt that you were just shifted from one area to another, the lack of support post c-section, rude midwives and the lack of help to breastfeed. If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful,caring staff
Rated 5 stars out of 5
by Angela - Posted on 13 September 2024
I was treated in day cases and my experience was extremely positive. The staff were friendly, professional and I felt cared for. I would have no issues in choosing this hospital again.
Visited Gynaecology on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Angela Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so professional and friendly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Thank you to all involved in operation & care
Rated 5 stars out of 5
by Phill Brown - Posted on 30 September 2024
I had a knee replacement on 13th September at Good Hope hospital. I would like to say a big thank you to the surgeon & theatre staff also to ward 17 for their care and attention whilst I was hospitalised. All the staff were friendly, caring and supportive. Two and a half weeks on and I feeI i am recovering well.
Visited Orthopaedics on September 2024
Review titled Good Hope Hospital
Replied on 14 October 2024
Dear Phill Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you received such good care during your knee replacement surgery and then on Ward 17 during your post-surgery recovery. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Day Case & Procedure GHH
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
I was admitted to day case at Good Hope and it a pleasure from start to finish, very clean, well organised and attentive friendly staff. The theatre staff were also wonderful as I was very anxious, the procedure was carried out without hardly any discomfort and a lovely young male nurse held my hand all the way through. On returning to day case to recover I was served a tray with a pot of coffee, milk, glass of water and toast. Thank you for making my experience pleasant and much less stressful than anticipated 💓
Visited Orthopaedics on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the day case area and that staff went the extra mile to reassure you and ensure that the stay was less stressful than you expected. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great Service, positive attitude
Rated 5 stars out of 5
by Luke - Posted on 09 September 2024
I was on the AMU ward at Good Hope Hospital for a few short days. Whilst there was rather a lot of staff on the ward, there was a certain 2 lovely ladies who made it extra special and went the extra mile. Hopefully they know who they are and hopefully I won't. Be seeing them again anytime soon!
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Luke Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the AMU, that two staff in particular went the extra mile. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great practice, personalised care and kindness
Rated 5 stars out of 5
by Kennedy - Posted on 10 September 2024
Cannot thank the ladies in the resus department enough for their compassion and kindness when treating my brother. They made us feel welcome and reassured, explaining everything they were doing. They showed kindness and compassion and made being at the hospital a nicer experience all things aside. Thank you so much!
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Kennedy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care your brother received in the Emergency Department, that the staff made you both feel welcome and reassured, explained everything they were doing and showed kindness and compassion. If you would like to provide any more information or further feedback about you and your brother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
on my visit to the endoscopy unit today alll the staff were so kind reassuring and ptofessional it made all the difference to my visit thankyou very much
Visited Diagnostic Endoscopy on August 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your endoscopy and that staff were so reassuring, kind and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled MAU Wonderful place to feel poorly
Rated 5 stars out of 5
by Sarah - Posted on 18 August 2024
If ever there's a place you feel ok when you're poorly MAU is it. Such kindness from all the staff. Everyone seems happy in there work and shows you real care and concern. Everyone was busy taking care of patients needs, nothing was too much trouble, from the domestic staff to the consultants. I've been coming to this hospital for over 50yrs & through those years Good hope was awful, known locally as No Hope! Staff were miserable, no care or concern it was a bleak place. What a change today!! Great hospital being run by innovative management who care, enthuse staff, by creating a wonderful environment to be treated & work! Thank you Good Hope! Absolutely amazing place.
Visited Accident and emergency services on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really pleased to hear that you're so happy with your recent care on MAU and that overall you're so happy with the management of the hospital. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful Care
Rated 5 stars out of 5
by Jeanette - Posted on 07 August 2024
My husband has just spent 7 days in Good Hope. Excellant treatment throughout. After an emergency admission he spent most of his days there as a patient in Ward 12. His treatment there was superb. All the staff there were so helpful and dealt with any matters the arose immediately. Every member and level of staff on ward 12, that we encountered, couldn't do enough for both the patient and the family. Communication was brilliant. They are such a happy and friendly group of people. We can't thank you enough, for your kindness and for making a horrible ordeal as stress free as possible.
Visited Geriatric Medicine on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Jeanette Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear how happy you are with the care your husband received on Ward 12 - in particular how helpful staff were the high level of communication and that they made what must have been a very difficult time as stress-free as possible. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great practice
Rated 5 stars out of 5
by Angie Prescott - Posted on 12 July 2024
I fell and cracked my head on concrete. there was alot of blood .the paramedics were brilliant and the doctor tina orwell was brilliant doing my 10 stichers. it's healed great .a big thankyou to all .
Visited Accident and emergency services on July 2024
Review titled Good Hope Hospital
Replied on 17 July 2024
Dear Angie Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received after your accident and that you have healed so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ P.S. we cannot find a record of a doctor called Tina Orwell so if you want a message passing on to her let us know via the link above. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust