Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Surgical Assessment unit - Outstanding
Rated 5 stars out of 5
by Vjoh - Posted on 02 September 2024
I returned today for the procedures Dr had decided I needed yesterday. Once again this ward was simply amazing. I went in at 8 and taken to theatre about 9.45 . The porter, doctors, theatre nurses, recovery staff indeed everyone I came into contact with were simply amazing But I need to continue my review of the SAU. These staff were wonderful I am so grateful for the tremendous support and care they gave me and the kindness they all showed by husband . The Cheese sandwich and two cups of tea were very welcome. Thank you SAU - simply the best
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Vjoh Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your return to the Surgical Assessment Unit and that so many of the staff involved in your care were so amazing. If you or your husband would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amaizing service
Rated 5 stars out of 5
by Raluca Andreea Vantu - Posted on 12 September 2024
All member from Day Care unit was amaizing. Very positive,friendly and offering all information. I would like to say a massive Thank you to A staff member but I can give the name on this section Well done Good hope 👏 👍 👌
Visited General Surgery on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Raluca Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so positive, friendly and informative. If you would like to provide any more information or further feedback about your experience (in particular to feedback about the staff member you mentioned) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Great people
Rated 5 stars out of 5
by John o'reilly - Posted on 01 October 2024
Got sent to A&E dealt with me great from the nurses to the doctors had to stop in major b staff was great ended up being there overnight the nurses that looked after me had so much to do but still managed to be so good thank you so much to you all
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 14 October 2024
Dear John Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent service you received in the Emergency Department - in particular from the nurses and doctors. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Tremendous Kindess shown
Rated 5 stars out of 5
by VJo - Posted on 01 September 2024
I had to go to A and E for a painful infection. The care I received was second to none. They were so supportive and understanding of my home situation . I got there at 7 and left 5 ½ hours later. I had bloods taken, was seen by a Nurse Practitioner and sent up to Surgical assessment unit. I was treated wonderfully in there too. I have to return in the morning for a procedure under g.a. Obviously wish it could have been done today but they are very busy, more staff needed to help these wonderful caring individuals . Thank you all.
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Vjo Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the Emergency Department and that in particular staff were so caring. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Alison Hicken - Posted on 17 September 2024
I came in for a planned colorectal procedure under GA & was very impressed by the surgical team & the hours I spent in recovery. The surgical team put me at ease & explained everything. The team in recovery were so busy yet took so much care over every patient & were kind, compassionate & nothing was too much trouble. I am only sorry that I can’t leave the names of the lovely staff as they deserve to receive my heartfelt thanks. As someone who has spent 30 years in customer service I feel qualified to pass on these comments.
Visited General Surgery on September 2024
Review titled Good Hope Hospital
Replied on 19 September 2024
Dear Alison Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear that your colorectal surgery went well and you received excellent care from the surgical and recovery teams. If you would like to provide any more information or further feedback (for example the names of staff if you wish to pass a message on) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Postnatal ward and delivery suits
by Kainat zafar - Posted on 11 October 2024
It was such a distressing environment in postnatal ward. I had c section last month I gave birth to a baby girl thn I was shifted in postnatal ward where u have to share room with 2 to 3 other ladies with very uncomfrtable pillow and a thin blanket or just a sheet and a bell to call help help which means no help. I was treated like I gave normal birth they ignored the pain of stitches midwives were so so rude. I asked one to plz give me water and she replied that water dispenser is not so far u can have it and I was in terrible pain in y back and I had to take medicines, than I was not planning to give any formula I was always the fan of breast feeding but at that time I was not producing milk so one time they gave me prepared bottle but second time they said oh its for emergncy when ur husbnd come tell him to bring bottles for ur baby and my husbnd was visiting at evening so thats mean my baby has to stay hungry from afternoon to evening .. thn I asked one Midwife to help me to change diaper and she said u have to do it your own .. they hardly help to breastfeed I got no breastfeed help. I am still struggling to breastfeed as my baby has tongue tie and she is tiny so they offer me nothing literally nothing they left me on my own just gave me some suggestions to buy pump and strt pumping and I felt like if I stayed one more day I will be going in depression so I asked thm second day to discharge me and they did in evening .. I still remeber the bad rude faces of everyone there such a horrible birthing experience they gave me plus there was no delivery suite available in start and they shifted me in random suite which was not fully prepared to give birth and food was also just to fill ur stomch .. soooo bad u treat a women like this who just gave birth who just went through alot of pain and trauma.. instead of making my birthing exprience memorable they made it horrible. They were just shifting me from ward to ward room to room I dont want to gibe birth anymore
Visited Maternity services on September 2024
Review titled Good Hope Hospital
Replied on 18 October 2024
Dear Kainat Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham– apologies for the slightly delayed response. We are really sorry to hear that you had such a distressing experience in the delivery suite and postnatal wards, in particular a difficult birthing experience, that you felt that you were just shifted from one area to another, the lack of support post c-section, rude midwives and the lack of help to breastfeed. If you think it’s helpful we are very keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful,caring staff
Rated 5 stars out of 5
by Angela - Posted on 13 September 2024
I was treated in day cases and my experience was extremely positive. The staff were friendly, professional and I felt cared for. I would have no issues in choosing this hospital again.
Visited Gynaecology on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Angela Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so professional and friendly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Thank you to all involved in operation & care
Rated 5 stars out of 5
by Phill Brown - Posted on 30 September 2024
I had a knee replacement on 13th September at Good Hope hospital. I would like to say a big thank you to the surgeon & theatre staff also to ward 17 for their care and attention whilst I was hospitalised. All the staff were friendly, caring and supportive. Two and a half weeks on and I feeI i am recovering well.
Visited Orthopaedics on September 2024
Review titled Good Hope Hospital
Replied on 14 October 2024
Dear Phill Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are really pleased to hear that you received such good care during your knee replacement surgery and then on Ward 17 during your post-surgery recovery. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Day Case & Procedure GHH
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
I was admitted to day case at Good Hope and it a pleasure from start to finish, very clean, well organised and attentive friendly staff. The theatre staff were also wonderful as I was very anxious, the procedure was carried out without hardly any discomfort and a lovely young male nurse held my hand all the way through. On returning to day case to recover I was served a tray with a pot of coffee, milk, glass of water and toast. Thank you for making my experience pleasant and much less stressful than anticipated 💓
Visited Orthopaedics on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the day case area and that staff went the extra mile to reassure you and ensure that the stay was less stressful than you expected. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great Service, positive attitude
Rated 5 stars out of 5
by Luke - Posted on 09 September 2024
I was on the AMU ward at Good Hope Hospital for a few short days. Whilst there was rather a lot of staff on the ward, there was a certain 2 lovely ladies who made it extra special and went the extra mile. Hopefully they know who they are and hopefully I won't. Be seeing them again anytime soon!
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Luke Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the AMU, that two staff in particular went the extra mile. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust