Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Surgical Assessment unit - Outstanding
Rated 5 stars out of 5
by Vjoh - Posted on 02 September 2024
I returned today for the procedures Dr had decided I needed yesterday. Once again this ward was simply amazing. I went in at 8 and taken to theatre about 9.45 . The porter, doctors, theatre nurses, recovery staff indeed everyone I came into contact with were simply amazing But I need to continue my review of the SAU. These staff were wonderful I am so grateful for the tremendous support and care they gave me and the kindness they all showed by husband . The Cheese sandwich and two cups of tea were very welcome. Thank you SAU - simply the best
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Vjoh Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your return to the Surgical Assessment Unit and that so many of the staff involved in your care were so amazing. If you or your husband would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amaizing service
Rated 5 stars out of 5
by Raluca Andreea Vantu - Posted on 12 September 2024
All member from Day Care unit was amaizing. Very positive,friendly and offering all information. I would like to say a massive Thank you to A staff member but I can give the name on this section Well done Good hope 👏 👍 👌
Visited General Surgery on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Raluca Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so positive, friendly and informative. If you would like to provide any more information or further feedback about your experience (in particular to feedback about the staff member you mentioned) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Tremendous Kindess shown
Rated 5 stars out of 5
by VJo - Posted on 01 September 2024
I had to go to A and E for a painful infection. The care I received was second to none. They were so supportive and understanding of my home situation . I got there at 7 and left 5 ½ hours later. I had bloods taken, was seen by a Nurse Practitioner and sent up to Surgical assessment unit. I was treated wonderfully in there too. I have to return in the morning for a procedure under g.a. Obviously wish it could have been done today but they are very busy, more staff needed to help these wonderful caring individuals . Thank you all.
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Vjo Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the Emergency Department and that in particular staff were so caring. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Alison Hicken - Posted on 17 September 2024
I came in for a planned colorectal procedure under GA & was very impressed by the surgical team & the hours I spent in recovery. The surgical team put me at ease & explained everything. The team in recovery were so busy yet took so much care over every patient & were kind, compassionate & nothing was too much trouble. I am only sorry that I can’t leave the names of the lovely staff as they deserve to receive my heartfelt thanks. As someone who has spent 30 years in customer service I feel qualified to pass on these comments.
Visited General Surgery on September 2024
Review titled Good Hope Hospital
Replied on 19 September 2024
Dear Alison Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear that your colorectal surgery went well and you received excellent care from the surgical and recovery teams. If you would like to provide any more information or further feedback (for example the names of staff if you wish to pass a message on) about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Wonderful,caring staff
Rated 5 stars out of 5
by Angela - Posted on 13 September 2024
I was treated in day cases and my experience was extremely positive. The staff were friendly, professional and I felt cared for. I would have no issues in choosing this hospital again.
Visited Gynaecology on September 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Angela Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care you received during your day case and that staff were so professional and friendly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Excellent Day Case & Procedure GHH
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2024
I was admitted to day case at Good Hope and it a pleasure from start to finish, very clean, well organised and attentive friendly staff. The theatre staff were also wonderful as I was very anxious, the procedure was carried out without hardly any discomfort and a lovely young male nurse held my hand all the way through. On returning to day case to recover I was served a tray with a pot of coffee, milk, glass of water and toast. Thank you for making my experience pleasant and much less stressful than anticipated 💓
Visited Orthopaedics on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the day case area and that staff went the extra mile to reassure you and ensure that the stay was less stressful than you expected. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great Service, positive attitude
Rated 5 stars out of 5
by Luke - Posted on 09 September 2024
I was on the AMU ward at Good Hope Hospital for a few short days. Whilst there was rather a lot of staff on the ward, there was a certain 2 lovely ladies who made it extra special and went the extra mile. Hopefully they know who they are and hopefully I won't. Be seeing them again anytime soon!
Visited Don't know on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Luke Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the AMU, that two staff in particular went the extra mile. If you would like to provide any more information or further feedback about your experience, in particular the names of the staff, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great practice, personalised care and kindness
Rated 5 stars out of 5
by Kennedy - Posted on 10 September 2024
Cannot thank the ladies in the resus department enough for their compassion and kindness when treating my brother. They made us feel welcome and reassured, explaining everything they were doing. They showed kindness and compassion and made being at the hospital a nicer experience all things aside. Thank you so much!
Visited Accident and emergency services on September 2024
Review titled Good Hope Hospital
Replied on 18 September 2024
Dear Kennedy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care your brother received in the Emergency Department, that the staff made you both feel welcome and reassured, explained everything they were doing and showed kindness and compassion. If you would like to provide any more information or further feedback about you and your brother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled kind and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
on my visit to the endoscopy unit today alll the staff were so kind reassuring and ptofessional it made all the difference to my visit thankyou very much
Visited Diagnostic Endoscopy on August 2024
Review titled Good Hope Hospital
Replied on 16 September 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received at your endoscopy and that staff were so reassuring, kind and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled MAU Wonderful place to feel poorly
Rated 5 stars out of 5
by Sarah - Posted on 18 August 2024
If ever there's a place you feel ok when you're poorly MAU is it. Such kindness from all the staff. Everyone seems happy in there work and shows you real care and concern. Everyone was busy taking care of patients needs, nothing was too much trouble, from the domestic staff to the consultants. I've been coming to this hospital for over 50yrs & through those years Good hope was awful, known locally as No Hope! Staff were miserable, no care or concern it was a bleak place. What a change today!! Great hospital being run by innovative management who care, enthuse staff, by creating a wonderful environment to be treated & work! Thank you Good Hope! Absolutely amazing place.
Visited Accident and emergency services on August 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really pleased to hear that you're so happy with your recent care on MAU and that overall you're so happy with the management of the hospital. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust