Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Good Hope Hospital.
Reviews
-
Review titled Thank You
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
The care I have received as a patient is priceless. What an amazing team. My patient journey was taken in steps ensuring I was supported and given choice about treatment options available to me to improve my quality of life. I am very fortunate, will remain forever grateful for all the care encouragement and time given to me leading up to and including my surgery. Thank you all very much
Visited Obstetrics And Gynaecology on July 2023
Review titled Good Hope Hospital
Replied on 20 July 2023
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received on your patient journey and subsequent surgery. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Kindness and care
Rated 5 stars out of 5
by Susan Chadwick - Posted on 23 July 2023
I went to A&E with a temperature and shaking symptoms, was quickly assessed and sent to Majors, where it was established through tests/questions that I had a serious water infection. The doctor and nurse who looked after me were very kind and caring. I was treated and discharged 6 hours later after excellent care and a reassuring experience. My grateful thanks to all concerned in my care that night.
Visited Accident and emergency services on July 2023
Review titled Good Hope Hospital
Replied on 07 August 2023
Dear Susan Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from our colleagues in the A+E Majors department and that you were seen and treated so quickly. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Another great save
Rated 5 stars out of 5
by Susan Chadwick - Posted on 26 July 2023
I attended A&E on a Sunday and saw the Emergency GP with an ongoing upset stomach. They gave me a very thorough examination and diagnosed a gastro problem. The advice was to take honey to calm my poor tum and paracetamol for the pain, which worked like a charm! After a recent water infection too, I am finally starting to feel better for the first time in ages. Thank you
Visited Accident and emergency services on July 2023
Review titled Good Hope Hospital
Replied on 07 August 2023
Dear Susan Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from the Emergency GP in the Good Hope A+E department and that their advice worked so well! Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
-
Review titled Amazing Treatment
Rated 5 stars out of 5
by Alison - Posted on 24 June 2023
Today my Mom was taken into hospital after a fall. She was put in the Ada ward where the staff are part of the ambulance team. What an amazing ward that is. Moms treatment was second to non and all the staff were exceptional. Thank you so much for the care you showed my Mom.
Visited Accident and emergency services on June 2023
Review titled Good Hope Hospital
Replied on 28 June 2023
Dear Alison Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham. We are delighted to hear about the excellent service your mother received after her fall and arrival at the hospital. We aren't exactly sure what or where the Ada ward (it may have a different name officially) is so if you have time to contact us at patientexperience@uhb.nhs.uk with more information and we can confirm and ensure this lovely feedback is passed on to those involved. And if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled A great experience (under the circumstances)
Rated 5 stars out of 5
by Charles Tack - Posted on 04 June 2023
My daughter was brought into paediatric A&E yesterday for a suspected spinal I jury and concussion. From the ambulance drivers through to the nurses & consultants who treated her we were given the highest level of care, warmth and professionalism. I've had cause to complain about other hospitals in recent years and was under the impression the system was broken, but I'm pleased to say that if yesterday's experience was anything to go by the state of the NHS is looking up. Very few delays (at least those we experienced were within expectations) and very relieved to say we were able to get home by 11pm. Even during that time there were changes of staff and those picking up from other colleagues did so without dropping the baton and continued to provide the same high level of service. Sincere thanks to all who helped us in difficult circumstances.
Visited Accident and emergency services on June 2023
Review titled Good Hope Hospital
Replied on 07 June 2023
Dear Charles Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you and your daughter received in paediatric ED and that you both received the highest standards of care and professionalism. We would be interested in gathering a more detailed story from you as an example of best practice, if this is something you are interested in please email us at patientexperience@uhb.nhs.uk. And if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled The upmost care and consideration
Rated 5 stars out of 5
by Toni - Posted on 19 June 2023
Thankyou to all the staff working at children's a&e today between 12 and 6. my 21month old came in with a progressive wheeze, seen quickly and given so much care. He made good friends with all staff who were both supportive and understanding to me and how hard it is for a child of that age to stay in a small room for 8hours. Both my children have needed care at good hope children's a&e and I'm so grateful for having these caring people at a time of worry. You made a big difference to this moms day today thankyou
Visited Accident and emergency services on June 2023
Review titled Good Hope Hospital
Replied on 21 June 2023
Dear Toni Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care and service you and your child received from our coleagues in the Children's Emergency Department and how supportive and understanding the staff were. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Brilliant service
Rated 5 stars out of 5
by Karen Priest - Posted on 18 June 2023
I brought my 84 year old mother into A and E this morning with slurred speech following her blood pressure medication being increased. All the staff were amazing. They were friendly, polite, professional and efficient. She was discharged after 5 hours following thorough testing with an appointment being booked for ongoing care at the TIA clinic. The service was second to none and I would like to thank all the staff for their treatment and care.
Visited Accident and emergency services on June 2023
Review titled Good Hope Hospital
Replied on 21 June 2023
Dear Karen Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care your mother received during her recent visit to our Emergency Department and that they were so friendly, polite, professional and efficient. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Booking Appointment
Rated 3 stars out of 5
by Julie Large - Posted on 08 June 2023
I was given a link from my GP surgery to book for an echocardiogram so I did this and requested a QE appointment. I received a letter for an appointment forthe Good Hope Hospital on the 19th May 2023. I checked how much a taxi would cost from my home there and back and it was about £46. So I phoned the Good Hope hospital to say that I would wait for a QE appointment and would they cancel my appointment. They said they would and that they would refer me back to the QE. When I phoned the QE a couple of days ago they told me that I'd been put down as a did not attend which is disgusting. Fortunately I have now been given an appointment at the QE. This should not happen and please can you make sure that booking staff do not put did not attend when someone has cancelled an appointment. Thank you.
Visited Cardiology on May 2023
Review titled Good Hope Hospital
Replied on 21 June 2023
Dear Julie Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you were incorrectly put down as a DNA for an appointment you had actually cancelled. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Quick, clear and caring
Rated 5 stars out of 5
by joh - Posted on 31 May 2023
i have a history of breast cysts but each time i feel a lump it is always worrying it could be something more. This was the first time i had attended this hospital as i have moved recently and could not be more pleased with the care and speed with which the doctor's examination, mammogram and ultra sound were done. The result was happily more cysts which were aspirated carefully and explained thoroughly. Thank you to the whole team.
Visited Breast cancer services on May 2023
Review titled Good Hope Hospital
Replied on 07 June 2023
Dear Joh Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the breast team and the care and speed with which you were treated. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Kindness by all staff
Rated 5 stars out of 5
by Brenda Robathan - Posted on 18 April 2023
I had a right and left catheterisation, and although I had a long wait due to unforseen circumstances, all staff were very caring and profession. I thank the consultant and his team for the procedure and the kindness of nurses in recovery.
Visited Cardiology on April 2023
Review titled Good Hope Hospital
Replied on 22 May 2023
Thank you for taking the time and trouble to write to NHS Choice regarding your experience at Good Hope Hospital. I have forwarded your email to the senior managers of the Urology Team who I know will share your compliments with the staff. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by University Hospitals Birmingham NHS Foundation Trust