Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Compassion
Rated 5 stars out of 5
by Irene - Posted on 23 January 2024
Amazing!! In December and January I had to visit Same Day Emergency Care. The staff were calm, compassionate, caring and thoughtful. Although they were very busy and waiting times were long, they were wonderful! I felt reassured and confident in their care.
Visited Accident and emergency services on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Irene Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received in your recent visits to the Same Day Emergency Care department and that staff were calm, compassionate, thoughtful and reassuring. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Lovely staff on ward 7
Rated 4 stars out of 5
by Charlotte Lee - Posted on 18 January 2024
I spent about 5 days on ward 7 recently and the staff couldn’t do enough for me there. It’s a shame you can’t mention names on these reviews because there were 2 staff members in particular who made my stay there so much more pleasant. One was in training and I just know they’re going to be a fantastic nurse. But overall every staff member was great, and I really appreciated all their help and kindness. Thanks so much ward 7
Visited Don't know on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Charlotte Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 07 and that staff were so helpful and kind. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information (including the names of the staff you mentioned that were so helpful) or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you
Rated 5 stars out of 5
by Elena Pattern - Posted on 30 January 2024
After phoning 111, I was advised to attend Good Hope Accident & Emergency. Appreciated the hard work being done in Accident & Emergency and thanks to the gut instinct of one doctor in particular, I was admitted. On ward 28 I was in the safe care of an excellent consultant, brilliant doctors, lovely caring nursing staff and much appreciated auxiliary staff. Particular thanks to the microbiology team whom tracked the source of my infection. I left the hospital on 7th January, after 11 days feeling a new woman. Shame I cannot name those guys I would like to thank especially. Most grateful for the care I received.
Visited Don't know on December 2023
Review titled Good Hope Hospital
Replied on 12 February 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from our colleagues in the Emergency Department, Ward 28 and the Microbiology team. We'd be interested in hearing about this in more detail and potentially gathering your story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Kind and caring staff
by Poppy777 - Posted on 04 January 2024
I recently attended as a day patient to endoscopy department for a colonoscopy. Right from Reception everyone was very kind and caring. The nurse who booked me in and gave me the change of clothes I needed and put the cannula in was very kind and understanding and put me at ease as I was very nervous. When they came to get me to go in for the colonoscopy the two nurses were really lovely and kind and reassured me I would be fine. During the colonoscopy the nurses continued to reassure me, giving me encouragement to not be scared, they were comforting and gave me their hand to hold, never leaving my side. I could not have done it without them. The Consultant was just as kind and caring. The staff in recovery were exactly the same, kind and caring. I would like to say a huge thank you to all of those involved, and advise anyone who has to go for a colonoscopy here to rest assured you will be very well looked after.
Visited December 2023
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 17 January 2024
Dear Poppy Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your recent colonoscopy and that staff were so kind, understanding, reassuring and comforting. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled where does the buck stop
Rated 1 star out of 5
by SANDRA - Posted on 13 December 2023
Everyone is aware the nhs is overwhelmed. no question.The admin of this hosp defies belief.After 2 visits to a&e with suspected heart attack.Spent 10 hrs first visit,after 2nd visit was told i would be down for scan. After that visit i rang the dept next day spoke with junior dr. I expressly told him i would be away from and to dates, would he ensure my appt. did not come thru on those dates.Gave me his assurance they would not but guess what.Recd voicemail week after,appt in post. 7 phonecalls later to find out the date before letter arrives, taken up two mornings virtually being round and round wrong depts. Appt. is when Im away!!!! surprise!!does anyone listen???..Ive never known such incompetence in my life. Yes theyre busy, get it. But the total lack of any symmetry between depts. Being given totally wrong phone numbers for my enquiry, no one having the correct information. I have to say that Good hope is known locally here as no hope hospital a well deserved reputation. This is not my first experience of incompetence and total lack of coordination between depts, Let face it, our nhs is in trouble this has been the situation here at this hospital since it opened. I have absolutely no confidence in the admin of this place whatsoever. The manager of this place wants sacking. the buck has to stop at his or her door. The rot starts at the top.
Visited Accident and emergency services on December 2023
Review titled Good Hope Hospital
Replied on 08 January 2024
Dear Sandra Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response but we wanted senior staff to review your feedback before advising you any further. We are really sorry to hear that you experienced a catalogue of issues with communication and administration during and after your visit to the Emergency Department. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues. If you are happy to do this we'd strongly advise you to make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Excellent care
Rated 5 stars out of 5
by Melanie Sharman-Everton - Posted on 19 January 2024
My mom was admitted to Good Hope on the 20th December after collapsing at home. Paramedics were amazing and so were A and E. We all thought it may be related to diabetes and she would be out next day. However, a scan revealed an internal bleed. Good Hope surgeons did absolutely all that they could and she survived despite being exceptionally poorly. This was due to the exemplary care that she received from the ICU nurses! Unfortunately she suffered a 2nd internal bleed and was taken to Heartlands for a procedure. Again the care was exemplary and despite us not thinking she would get through the op she did. The care there was also amazing! 2 days later mom suffered a 3rd bleed and there was nothing anyone could do. When we went to the hospital to say goodbye, the nursing staff were kind, respectful and emotional with us. They are amazing people and deserve the world
Visited Intensive Care on December 2023
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Melanie Thank you so much for taking the time to provide feedback about Good Hope and Heartlands Hospitals. We are so sorry to hear about the loss of your mother but we are also pleased that the staff looking in the ambulance, the Emergency Department and the ICU after her were caring, kind and respectful. Your kind words have been forwarded to senior staff to share with their department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Rapid review and processing
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2023
Sustained head injury with wound. Seen rapidly by navigation nurse and then by ENP who was professional and efficient. It was by many standards a "quiet" nightshift. Regardless it felt efficient and friendly
Visited Accident and emergency services on November 2023
Review titled Good Hope Hospital
Replied on 11 December 2023
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent service you received during your recent admission and that you were seen and treated so professionally and efficiently by the navigation nurse and ENP. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Karen - Posted on 05 November 2023
Arrived early in the morning at a and e with what I knew to be a serious illness. All the staff regardless of their title/role were extremely kind, very professional and very helpful. I didn't mind the waiting around because I knew that staff were checking my situation with other professionals in the hospital, before making a final diagnosis. Would I visit a and e/ sdec again? Most definitely although hopefully not too soon!
Visited Accident and emergency services on November 2023
Review titled Good Hope Hospital
Replied on 08 November 2023
Dear Karen Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in our A+E SDEC and that staff were so kind, professional and helpful. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Over 8 hours we have been here and still waiting, might not be so bad if you were given information about how long each separate test was going to take. And then the huge parking bill at the end. Two visits in three months both over 8 hours, why not do the tests and re appoint the next day?
Visited Cardiology on November 2023
Review titled Good Hope Hospital
Replied on 08 November 2023
Dear patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had such a long wait at your recent visits and that you have had such a large car parking bill. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Bad, bad, bad.
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
This hospital is in dire need of actually caring for the patients and not just letting them sit in A&E for hours just because they feel to lazy to do anything or actually come and help. I was in serious pain for ages and yet there were people waiting for hours before me who still hadn’t been seen, I arrived at around 4:40pm and left past 9pm! Utterly horrific service and a waste of tax payers money! Not happy at all.
Visited Accident and emergency services on November 2023
Review titled Good Hope Hospital
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a long wait in significant pain in the Emergency Department and that you felt the staff weren't willing enough to help. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust