Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Booking office problems
Rated 1 star out of 5
by Lisa Dugmore - Posted on 22 September 2023
Despite ringing multiple numbers daily for the last two weeks and leaving all my details I’ve not had a single call back. Pre op over a month ago and still no op date or way to find out when it will be. So frustrating and I don’t understand why they cannot reply?
Visited Orthopaedics on September 2023
Review titled Good Hope Hospital
Replied on 25 September 2023
Dear Lisa Many thanks for providing your feedback on Good Hope Hospital Birmingham. We are sorry to hear that you have had so many issues getting through to someone to confirm your op date. If you still haven't had any luck please email patientexperience@uhb.nhs.uk with your details and they will try and assist. Best wishes James Cunningham Patient Experience facilitator at UHB
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Review titled Booking line for operation
Rated 3 stars out of 5
by Anonymous - Posted on 18 September 2023
Been trying to contact the orthopaedic booking line for 3 weeks now! All numbers going to answer phone I leave my name & number! But never get a ring back. Just want to know where I am on the list, had a referral 3 years ago.
Visited Orthopaedics on September 2023
Review titled Good Hope Hospital
Replied on 20 September 2023
Dear patient Thank you for taking the time to provide feedback about good Hope Hospital Birmingham. We are really sorry to hear that you have had so much difficulty getting hold of the orthopaedic booking team. If you are have had no success speaking to someone please email patientexperience@uhb.nhs.uk with your details and we will try and put you in contact with the relevant staff. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
twice now in past 8 days iv been unable to park in a disabled bay im a blue badge owner but i noticed some cars are parked in the disabled bays with no blue badges and have a have a blue warning sticker on warning them .im not a fan of parking tickets but they should put a 10/20 pounds ticket on them its not just the disabled bays they park anywere they like to avoid paying the car park fees twice out of 4 visits iv ad to park in main car park then go to ticket office to get it passed al because these people you must put 100s of these blue warning tickets each day they cost money and same people are parking cause nothing is being done about it .im not saying hit them with a 35 pound fine but hit them with a 10/20 fine they think twice about parking there again ,i go to heartlands sometimes and theres parking fines there ,your paying someone to walk around al day checking and putting these warning signs on both cost money so fine them specialy parking in a well signed dissabled bay with no blue badge on show saves likes of me haveing to park in main car park with a 5/7 minute walk to a ward wen theres parking bays 1/200 yds away
Visited Don't know on August 2023
Review titled Good Hope Hospital
Replied on 29 August 2023
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are pleased to see that you have given us a five star review but also note the concerns you have raised about car parking and use of disabled bays - they will be forwarded to the relevant teams for their consideration. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled High level of care
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
High level of care and compassions from midwives, explained the processes and made sure I understood what treatment is being offered. Especially supportive wotj breast feeding and respecting decision to decline examination. Only area of improvement was lack of knowledge/interest about impact on birth options for Mum with chronic Gynaecological illness and the need to consider varying care on this basis rather than taking 1 size fits all approach. Further more support in the 24 hrs after c section as it is assumed that new mums can change/feed baby when they've had major surgery.
Visited Maternity services on August 2023
Review titled Good Hope Hospital
Replied on 29 August 2023
Dear Patient Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that you received such a high level of care from the midwives and respected your preferences regarding examination. We also note that you have raised some issues regarding birth options and initial support that will be fed back to the department. Your feedback has been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Nightmare at A&E Good Hope Hospital
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
left waiting over 9 hours laying flat with my head supported with blocks and tape. Not been reviewed nor attended by any member of staff for a long period. Not even asked or allowed for any basic human rights needs i.e toilet use or drink or food No one seemed to know what was going on
Visited Accident and emergency services on August 2023
Review titled Good Hope Hospital
Replied on 29 August 2023
Dear patient Thank you for taking the time to provide feedback about the Good Hope Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you were left waiting so long without a review or communication from staff. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I have received some terrible news and require an urgent procedure. However, can I get to talk to someone - no! Good Hope not only do not answer their telephone but also do not reply to your voicemail! Absolutely shocking and wholly unacceptable … patients are distressed and need to talk to someone for reassurance! Why are you not answering or responding to calls?!?!
Visited Gynaecology on August 2023
Review titled Good Hope Hospital
Replied on 07 August 2023
Dear patient Thank you for taking the time to provide feedback about the Good Hope Hospital – apologies for the slightly delayed response. We are really sorry to hear that you are having so much difficulty getting through to someone to discuss your urgent procedure. If you still haven't got through please contact patientexperience@uhb.nhs.uk with more details and we will try and assist. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled disabled parking bays
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
in past 3 wks iv visted the hospital 11 times in those visits iv ad to park in main carpark be cause the disabled bays are all full and half of them dont have a badge but have a blue ticket to say dont park here again or were slap your bum i have to walk a good 5 mintues to get were i need to cause of it, now these blue tickets cost money to print they cost money for someone to hand out al day and you wonder why everywere is going bust,give them a penalty ticket of bit more than a days parking would cost as at present its not working why are they doing it to stop paying the car park fees or to idle to walk yesterday just were i ad to walk i counted at least 8 blue tickets in about 20 spaces other hospitals i visit get a ticket ,no one wants a ticket but if you park in the wrong place then you deserve one simple they wont do it again ,needs looking in to
Visited Don't know on August 2023
Review titled Good Hope Hospital
Replied on 25 September 2023
Dear patient Many thanks for providing feedback on the car parking problems you encountered on your recent visits to Good Hope Hospital Birmingham. We are constantly monitoring our car parking facilities and if you wold like to provide any further information or have any outstanding concerns that need resolving please contact pals@uhb.nhs.uk and they would be able to help. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 15 July 2023
I had fallen - 8 weeks post hip replacement & I’d phoned the community post op team at the Royal Orthopaedic Hospital,(ROH), who were fabulous and recommended that I should attend an A&E - To check for dislocation or dislodging which could cause infection. Good Hope is my nearest. My Dr was abrupt, unsympathetic and unable to show empathy. She did not fill me with any confidence or reassure me. When I explain what had been recommended, she examined me. She said, ‘What do you want me to do there is no real need for an X-ray. But if you want one we can do one.’ She repeated this twice. I said, ‘ well ok you are the clinician.’ She then turned away to the computer, shrugged whilst ordering an X-ray on the computer and said’ that it won’t show anything as your hip is not dislocated.’ I was then sent to radiology. Staff there were lovely. I returned to the department in A&E and was called into the corridor whereupon the Dr said my X-ray was ‘fine and that I had soft tissue injury.’ I asked to see the X-ray and she took me into the office. I asked if the X-ray could me compared to my 6 week X-ray from ROH. She said that they ( ROH ) could request to see this one if they wanted. I suggested that she could request the original to compare but she told me she could not do this. I felt very upset and shaken following the fall and am still scared I may have damaged the surgery in some way. I will speak with the team at ROH again for further reassurance.
Visited Accident and emergency services on July 2023
Review titled Good Hope Hospital
Replied on 20 July 2023
Dear patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and you encountered abrupt and unsympathetic medical staff. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled My son now has the perfect smile.
by Amanda Four Oaks - Posted on 31 August 2023
My son has recently had fixed braces to re-align his teeth and make space for a Bridge. He had regular appointments over 3 years with only 1 cancellation, which was during the Corona virus lockdown. All the staff (receptionist, orthodontists and consultant) were very friendly, putting my son at complete ease. They explained exactly what was going to happen next and took their time to ensure that the end result was perfect. My son now has the perfect smile.
Visited July 2023
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 13 September 2023
Dear Amanda Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service your son has been receiving at his regular orthodontic appointments and how well he has been looked after, and we're also pleased to hear that he now has a perfect smile! Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great Hospital
Rated 5 stars out of 5
by Bilal Nawrozie - Posted on 07 July 2023
I and my wife spent two nights at the fortgill Block ward 2 of Good hope hospital and I have to say that the staff were really helpful and they treated us with respect and care. Thanks to all nurses and doctors at this hospital. You are all angels and amazing. ❤️
Visited Maternity services on July 2023
Review titled Good Hope Hospital
Replied on 12 July 2023
Dear Bilal Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service your wife received on Fothergill Block Ward 2 during her two night stay and that the nurses and doctors treated her with so much respect and care. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust