Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled So caring - very professional
Rated 5 stars out of 5
by VJo - Posted on 20 February 2023
Today I had to attend for Lung Function Tests. I was apprehensive. The Trainee was absolutely amazing. Caring, explained every test thoroughly, reassured me throughout all the tests. Made sure I was comfortable and told me what I might experience after using an inhaler (never used one before). Hope the department can be thanked and if possible the member of staff who looked after me.
Visited Respiratory Medicine on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about the Good Hope Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Respiratory team and that you've been treated with so much kindness and care during your time being seen here. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes, Patient Experience Team
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Review titled Excellent care and support
Rated 4 stars out of 5
by Julie Richardson - Posted on 17 March 2023
Elective surgery on knee, from admission through to discharge 5 days later, all staff were so kind and caring. I was very apprehensive about the operation, but from consultant to cleaner, all reassured throughout the stay. Loved my breakfast porridge and toast. I'm back again in 6 months and I am sure I won't be so terrified
Visited Orthopaedics on February 2023
Review titled Good Hope Hospital
Replied on 20 March 2023
Thank you so much for taking the time to provide feedback about Heartlands Hospital. We are delighted to hear about the excellent service you received from our staff; in particular that they have been so kind and caring and reassuring towards you. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazing care, understanding & service
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I underwent Colonoscopy at Good Hope Hospital Endoscopy Unit. From the pre-visit through to the post recovery the whole experience was handled so professionally with upmost kindness, understanding & efficiency. Although not the nicest of investigations everything was handled with utmost respect for my dignity. After procedure I was thoroughly checked out by the Nursing staff the fed & watered , best thing of all was given my results which was so welcoming as removed all my apprehension & fear. Hopefully I wont ever undergo this procedure again, however should it be needed I would have no hesitation yo ensure it was performed here. Last but not least, I received a phone call the morning after procedure asking me if I was fine, any problems or discomfort. NHS at its finest. ❤
Visited Diagnostic Endoscopy on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endoscopy team, that you were treated with respect, professionalism and care, that all staff treated you with the utmost professionalism and kindness, that you received a call shortly after to check in with you and ensure you were fine. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
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Review titled Thorough care and great bed side manner
Rated 5 stars out of 5
by Kadi - Posted on 25 February 2023
The nurse on the night shift L, and the Dr on the day shift W were quick to respond to my needs, really kind and educated in helping me get back to health. If it wasn’t for waiting for a Registrar for discharge, it wouldn’t been a faultless emergency stay
Visited Gynaecology on February 2023
Review titled Good Hope Hospital
Replied on 09 March 2023
Thank you for taking the time to post your comments regarding the service at Good Hope Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes, Patient Experience Team
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Review titled Parking for Blue Badge holders
by JC101 - Posted on 01 March 2023
I feel really angry that as a blue badge holder I paid £10.20 to park at Good Hope Hospital. They have removed at least 15 disabled bays with - you can park in the main or overspill car park taking your blue badge to the treatment centre to verify to park free. The whole stupid part is as blue badge holder you struggle to walk and possibly need wide door access. If you take your blue badge when parking in a disabled bay in the main car par your risk getting a fine for not displaying your badge. It would have been a 20 minute walk there and back. I still had to walk and struggle as I couldn't get near to where I needed to be. I watched a lady on crutches struggle so much it must have taken her 30 minutes to get to the doors from the car park.
Visited February 2023
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 17 March 2023
We are sorry to hear of the difficulties you were facing with car parking. If you wish to pursue any concerns regarding disabled parking then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk the team are there to help and will look into the concern you have raised with the Estates Department and hopefully find a suitable resolution for the difficulties you are facing. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled No one answers the phone
Rated 3 stars out of 5
by Paul Chapman - Posted on 05 February 2023
My Father was admitted to Good Hope hospital, I don't live in the uk, constantly telephoning the hospital, no one answers. Eventually get cut off. Terrible service.
Visited Don't know on February 2023
Review titled Good Hope Hospital
Replied on 07 February 2023
We are really sorry to hear that you are experiencing such difficulty contacting the hospital. The main number is 0121 424 2000 please ask the operator to put you through to Good Hope Hospial. If are still unsuccessful we are keen to listen and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) please provide your fathers details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern
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Review titled Great experience
Rated 5 stars out of 5
by kate - Posted on 04 March 2023
Just wanted to commend all the midwives and staff that supported me throughout my daughters birth. I felt in such safe hands the whole time and everyone was incredibly kind, helpful, informative and supportive throughout my entire journey (which was a long one!) from the maternity assessment unit to the midwife led unit to the labour ward and then the post natal ward I can’t fault anything thank you so much!
Visited Maternity services on January 2023
Review titled Good Hope Hospital
Replied on 20 March 2023
Congratulations on the birth of your baby and thank you for taking time to leave feedback about your treatment at Good Hope Hospital, Maternity Unit. We really appreciate hearing positive comments regarding the services we provide. We would be really interested in speaking to you further to gather a longer patient story that we can use as an example of best practice across the trust - it's completely voluntary obviously but if you are interested please feel free to call 0121 371 4747 or email patientexperience@uhb.nhs.uk and we can make the necessary arrangements. Your kind words will be shared with the staff and the senior management, as they will be thrilled to hear they have made such a positive impact on your patient experience. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Cancelled appointment
by Felse45 - Posted on 20 January 2023
I am totally disgusted at the treatment that I received as I had an appointment booked and a taxi at a cost of twenty pounds to get me there, but on arrival I was informed that the appointment had been cancelled. I accept that I received a phone call on my mobile, but as I was in the garden it rang off before I could get to it and as it said Good Hope Hospital attempted to ring the number back twelve times over subsequent days, but the phone just cut off without even a ringing sound, so I resorted to the land line and when I eventually got through to appointments I was 26th in the queue, so I gave up on it. I have confirmation on my mobile that Monday was the one and only attempt you made, whereas my twelve attempts were logged and I checked my landline and there was no attempt whatsoever on there to contact me. Strangely enough, since Covid we have not left the house as our daughter and granddaughter tend to all our needs, no matter what they might be, so you must admit that I have a justified complaint at my treatment and why I feel so terribly annoyed and out of pocket to a serious amount to an OAP and I feel at the very least I should be remunerated.
Visited January 2023
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 07 February 2023
We are really sorry to hear that your experience with our appointment team has not been a positive one and you haven't been able to get the appointment you were expecting. If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can. If still need help please do try contacting PALS again as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Jean Lutwyche - Posted on 28 January 2023
I just want to say how professional welcoming the receptionist at the orthopaedic dept was today. She went beyond her job to find some previous dates I was looking for, even called me over after I had sat down to say she had managed to find the dates I required. Excellent service. I saw the consultant with 10 minutes of appointment time, had an Xray and left within 40 minutes of arriving, brilliant service.
Visited Orthopaedics on January 2023
Review titled Good Hope Hospital
Replied on 07 February 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from the , Orthopaedics Department and that they were so reassuring, professional and efficient. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
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Review titled Amazing care and compassion
Rated 5 stars out of 5
by Kay Griffith - Posted on 17 January 2023
My Mum was transferred from another hospital. She had to have a lot of tests so we were in unit for three almost three hours. The care and kindness was fabulous. Mum has slight dementia and becomes easily overwhelmed. She was treated with total respect. From the receptionist to the lovely young nurse to the doctor. She was comfortable and cared for.
Visited Ophthalmology on January 2023
Review titled Good Hope Hospital
Replied on 07 February 2023
Thank you for taking time to leave feedback about your care in the Ophthalmology Department at Good Hope Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your mother’s patient experience. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. Kindest regards, Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust