Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Physiotherapy service
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2023
Was told by NHS Consultant I needed urgent physio. I kept chasing but was told 3 weeks wait, so I also booked private. The private doctor told me to continue with NHS, but perhaps don’t tell them you’re seeking private treatment. The difference in care and treatment is staggering, i Believe I would have lost use of a limb if I’d solely relied on NHS. They try to cover appointments by telephone instead of face to face and they don’t touch the limb just print and give you a sheet of exercises to do, don’t see same person on next visit. Kept up the appointments as told to do so, but really not worth the parking fee.
Visited Physiotherapy on January 2023
Review titled Good Hope Hospital
Replied on 16 March 2023
Thank you for taking the time to post your comments regarding your experience at Good Hope Hospital Physiotherapy Department. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the lead Manager Physiotherapy to highlight the concerns you have raised. If you are willing to discuss your concerns with a member of the physiotherapy team about your treatment then please contact our Patient Services Team on 0121 424 0808 or via email pals@uhb.nhs.uk providing your contact details. Once again thank you for taking the time to post your feedback, it is most appreciated. Kind Regards, Patient Experience Team
Provided by Care opinion
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Review titled Bronchiecstasis Clinic. Respiratory Dr so reassuring
Rated 4 stars out of 5
by Vjo - Posted on 16 January 2023
After a forty plus weeks wait to see someone I got an appointment today with a Dr at the Bronchiecstasis clinic. I was very apprehensive/scared but the Dr (who is extremely knowledgeable on Bronchiecstasis) quickly went out of her way to reassure me. She arranged a chest X-ray and I saw a physiotherapist all within 2 ½ hours . I just wish I had been able to see her earlier as the long waiting list seemed endless and increased my anxiety . This is of course no fault of the fantastic dr.
Visited Respiratory Medicine on January 2023
Review titled Good Hope Hospital
Replied on 07 February 2023
Thank you so much for taking the time to provide feedback about Good Hope Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Respiratory Medicine team, that you were treated with reassurance and care. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Kindest regards, Patient Experience Team
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Review titled Extremely poor communication, extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
The A&E should be called the joke department as this what it is, no Doctor in sight all night. The Receptionist was very aggressive and when you asked about the Doctor, the Head nurse said why are you shouting. Most of the patients signed themselves out as there was none of the Staff knew when the Doctor would be there to visit the patients. Extremely poor management
Visited Accident and emergency services on December 2022
Review titled Good Hope Hospital
Replied on 04 January 2023
Dear patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues you experienced with staff there. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Patrick - Posted on 19 December 2022
I came into the A&E 17th December evening with a very bad wound to my head. The department was extremely busy. But the care that the they gave everyone was phenomenal. Thank you for the wonderful care you gave to me & my wife. You all went above & beyond. Please pass this on to your staff how thankful I am.
Visited Accident and emergency services on December 2022
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear Patrick Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Emergency Department and that you and your wife were treated so well and with so much care. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Orthodontist treatment & utmost care
by Lucy 2022 - Posted on 30 December 2022
After an 8 year course of treatment my daughter has recently been discharged from Good Hope Orthodontist department. Over the 8 years she has been treated with the utmost care and with sympathy when required. She has been taught how to tolerate all the treatment required with care as she has dyspraxia that affects her speech and mouth, taught how to care for her teeth successfully with braces on and listened too when she had concerns. We wish to thank all involved in her treatment.
Visited December 2022
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 04 January 2023
Dear Lucy Thank you so much for taking the time to provide feedback about the Good Hope Hospital Birmingham. We are delighted to hear about the excellent service your daughter has received over her 8 years being treated by our orthodontics team. If it's something you or your daughter would be interested in being involved in we would be keen to record your story in more detail - please contact patientexperience@uhb.nhs.uk if so. And if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled A&E
Rated 2 stars out of 5
by Anonymous - Posted on 11 December 2022
I brought my wife in to A&E with a very bad rash over your hands, feet and spot in her mouth. Following this her big toe on her left foot split open showing a wound about an inch wide. We were assessed by the nurse at the door who never listened to the issues. He saw the wound on the toe and sent us to Minors up stairs. We sat in the waiting room in the far corner out the way off the rest in there as we had a concern regards the rash. After 2.5 hours I asked the nurse in minors to check that we had been checked in correctly as we had seen a lot of people leave the waiting room that came in after us. I told the nurse regards the rash who came over straight away and suspected foot and mouth along with the toe told us we need to be down stairs. She followed us down and told the check in nurse that we need to be seen by doctors. I was told to position my wife in a waiting area away as much as possible from everyone else but there is still a lot around us and to go see the check in nurse. I asked why we wasn’t checked and assessed correctly at the start, his attitude at this point changed and said things happen and you have been added to the waiting list to be called. Why have staff assessing patients when they enter that don’t want not enjoy a job. We have now got to wait expected 12 hours in a waiting room with patients around including pregnant woman with a very highly contagious foot and mouth. We have informed people around us ourselves but the check in nurse keeps sending people to sit near us. Following the major issue of COvid we should be protecting people from diseases like these. At present we are still waiting in the A&E waiting area with 6 people with in 5m, 2 of which within 2m. With these standards and attitudes I am not surprised how quickly COvid and others diseases spread through out hospitals.
Visited Accident and emergency services on December 2022
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear relative Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you experienced issues with staff attitude and infection control in particular. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven't already we'd strongly urge you to please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB
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Review titled Failed Discharge
Rated 3 stars out of 5
by Stephen Harrison - Posted on 21 December 2022
My dad was discharged in a very rushed way, he arrived home in a terrible state and was readmitted less then 48 hours later. I don't understand this as it is both very costly to the NHS and extremely stressful to my dad (COPD) mum, sister and me. I understand your need to free the beds but on this occasion I feel it was a very poor judgment call to make, especially when things weren't clearly explained and the correct care was not put in place. I hope next time God willing if my dad can come home better care and provision are put in place. I would like to add my praise for the paramedics who arrived in 17 minutes and the way he was looked after in Majors.
Visited Chronic Obstructive Pulmonary Disease on December 2022
Review titled Good Hope Hospital
Replied on 07 February 2023
Thank you for taking the time to provide feedback about Good Hope Hospital. We are really sorry to hear that your father had a failed discharge which was not a positive experience, in particular the issues you refer to regarding poor care package and communication prior to discharge. If you would like answers to the concerns you have raised in detail or if you have any concerns that arise whilst your father is under our care, then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best regards, Patient Experience Team
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Review titled I was treated with the greatest respect
by mercuryzf38 - Posted on 06 December 2022
I went to the endoscopy treatment centre for an 8.30 colonoscopy appointment. I arrived just after 8.00 and by 8.15 I had BP etc taken and had a canular inserted ready for the sedation. I was also asked how I would prefer to be called. From check-in at the main reception right through to my discharge after the procedure I was treated with the greatest respect and care and concern for my welfare by every one of the pleasant and friendly staff. All were wearing name badges displaying first names only which was much appreciated. Then this morning I received a telephone call from one of the nurses in the department to ask how I was after yesterday's procedure and to confirm contact details should I experience any after effects or have any concerns. I cannot believe that mine was a unique experience and so the entire team deserves congratulations for their professionalism. Well done and thank you. Enough said!
Visited December 2022
Provided by Care opinion
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Endoscopy team, that you were treated with respect, professionalism and care, that all staff wore promiment name badges and that you received a call shortly after checking in with you. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled A big thank you
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
I have just spent 6 days in MAU and AMU at Good Hope and cannot speak highly enough of all the staff that looked after me. Everybody was kind, caring and extremely helpful. I promised one lady I would leave a comment about the food which was nowhere near as bad as people would have you believe. It was hot and tasty with a fair choice of meals. I loved the cheese and potato pie with baked beans because it reminded me of school! Thank you everyone and have a very happy Christmas
Visited Accident and emergency services on December 2022
Review titled Good Hope Hospital
Replied on 20 December 2022
Dear patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in MAU and AMU and that you were so pleased with the quality and selection of food. Your kind words have been forwarded to senior staff to share with their departments, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Worst experience ever in A and E at Good Hope hospital
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2022
Just had the unfortunate experience of waiting for nearly 12 hours in A and E at Good Hope, Sutton Coldfield. Literally no doctors available, being pushed from one room to another being fobbed off by giving stupid reasons for waiting and asked to wait another 2 hours in a room with no chairs to sit on. Some staff (not all) are rude, patronising and treat their patients with contempt. Others are apologetic and try their best to do their job in a broken churn of people who need to see a doctor. When will someone finally say the nhs is not fit for purpose? That time has surely come. The United Kingdom is now worse than a Third world country and has a nhs pushed beyond breaking point. It no longer works.
Visited Accident and emergency services on November 2022
Review titled Good Hope Hospital
Replied on 29 November 2022
Thank you for taking the time to post your comments regarding your recent patient experience at Good Hope Hospital. We are sorry that you had a poor patient experience, nevertheless, our staff are working extremely hard to deliver good service in these very difficult times. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk Once again thank you for taking the time to post your feedback, it is most appreciated. Kind Regards Patient Services Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust