Gravesham Community Hospital
Gravesham Community Hospital, Bath Street, Gravesend, Kent, DA11 0DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 5* Treatment
Rated 5 stars out of 5
by Lynn Savill - Posted on 13 February 2025
I attended the Centre on Sunday after an accident at home on the stairs. The treatment I received was exemplary. The young lady Paramedic who I’m not allowed to name, was knowledgable, thorough and caring. As good as any doctor! Her experience shone through. Also the gentleman X-ray technician, who I also can’t name, was gentle and modest. A huge thank you from a very grateful patient.
Visited Urgent Treatment Centre on February 2025
Review titled Gravesham Community Hospital
Replied on 18 February 2025
Dear Lynn, Thank you for kind words regarding the practitioner that you saw when you visited the UTC. I can confirm i have shared with the unit lead and logged on our system. Many thanks for your time Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Trinity House 110-120 Upper Pemberton Kennington Ashford TN25 4AZ Phone: 0800 030 4550 : Monday to Friday, 08.30-16.30. Text: 07899 903499 Email: kentchft.PALS@nhs.net Web: www.kentcht.nhs.uk/PALS
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Review titled Amazing service & staff
Rated 5 stars out of 5
by Rebecca - Posted on 21 February 2025
I am so grateful for this service in the absence of getting a GP apt for my poorly son. The wait time was less than 5 mins. Every staff member was efficient and kind. I saw a GP for my child who had a temp on/off for 11 days, who was just exceptional. Not only did she do her job but she was kind, empathetic, caring and completely reassured me I was doing the right thing by getting him seen. I am so grateful to have this service so close, and I felt so reassured after visiting. Thank you for working so hard to offer access to a GP when we desperately need them. And for being so efficient.
Visited Urgent Treatment Centre on February 2025
Gravesham Community Hospital has not yet replied.
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Review titled Urgent Care exemplary treatment
Rated 5 stars out of 5
by Mary White - Posted on 25 January 2025
I visited the urgent treatment centre at Gravesham Centre this morning with a leg wound that was concerning me. The treatment I received was so good carried out by the Nurse Practitioner in a kind reassuring way. The centre was busy but the efficient way it is run meant I did not wait too long. Thank you
Visited Urgent Treatment Centre on January 2025
Review titled Gravesham Community Hospital
Replied on 18 February 2025
Dear Mary Thank you for your kind words regarding the UTC and the nurse you saw. I can confirm this has been shared with the unit lead and logged on our system. Many thanks for your time Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Trinity House 110-120 Upper Pemberton Eureka Business Park Ashford Kent TN25 4AZ Phone: 0800 030 4550 : Monday to Friday, 08.30-16.30. Text: 07899 903499 Email: kentchft.PALS@nhs.net Web: www.kentcht.nhs.uk/PALS
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Review titled Amazing Out of Hours Urgent Support Provided!
Rated 5 stars out of 5
by Anthony Hughes - Posted on 16 November 2024
Desperately needed anti-biotics for my wife, who has MS. Doctors surgery closed, 111 didn't return my call, so I was desperate. A local Pharmacy gave me the number for the Urgent Treatment Centre and within 5 mins, a prescription was sent to Asda's Pharmacy for for me to collect. I am so grateful, thank you so very much.
Visited Urgent Treatment Centre on November 2024
Review titled Gravesham Community Hospital
Replied on 24 December 2024
Dear Anthony, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC for your wife. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Amazing Urgent Support Provided!
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2024
Nothing short of amazingsupport, they went that extra mile to help me out. Sympathetic, understanding & efficient. Thank you so, so much!
Visited Urgent Treatment Centre on November 2024
Review titled Gravesham Community Hospital
Replied on 24 December 2024
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Big toe injury
Rated 5 stars out of 5
by Garfeild - Posted on 18 October 2024
Arrived at the walk in clinic Gravesend booked in,seen by triage ok then called into clinical staff ( G ) he was very thorough & professional had a go talk to my wife x-rays done went back in he said toe is broken a splint was fitted and a appointment for fracture clinic made
Visited Urgent Treatment Centre on October 2024
Review titled Gravesham Community Hospital
Replied on 08 November 2024
Dear Garfield, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the Urgent Treatment Centre at Gravesend. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Quick with polite staff at minor injuries centre
Rated 3 stars out of 5
by Julie - Posted on 02 October 2024
Unfortunately my experience with this service classically describes much that is wrong with the nhs. i was booked in quickly and seen very promptly by the triage nurse, that was all good. here is how it goes wrong. i went there following a foot injury which i received 6 weeks ago. suspected had damaged /broke my second toe, lots of pain and bruising, to be expected. as a retired nurse so understood that there is not much you can do about this. i have a fixed big toe and continued to experience a lot of pain on the ball of my foot under this toe, making walking painful. after this length of time suspected there may be something else wrong. apologetic triage nurse told me that in her opinion it needed a xray but as my injury was over 2 weeks old I would have to go to my gp to request this, I would get the same response from a&e this an example of how the nhs wastes money and delivers a poor service. Just think of the number of people involved now and in the future, let alone the time it will take to get an answer to this. please make services joined up and stop wasting time and money pushing patients round the services.
Visited Urgent Treatment Centre on October 2024
Review titled Gravesham Community Hospital
Replied on 17 October 2024
Dear Julie, We are sorry that you had cause to complain regarding the UTC. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Excellent care
Rated 5 stars out of 5
by Helen - Posted on 10 August 2024
We have attended UCC several times over the past year with my elderly father. Every member of staff has been friendly, professional, kind and respectful to him. We were seen immediately yesterday by an excellent doctor who was thorough and expert in his practice. Exceptional service. Thank you
Visited Urgent Treatment Centre on August 2024
Review titled Gravesham Community Hospital
Replied on 20 August 2024
Dear Helen, Thank you for positive comments regarding your father's care when you visited the UTC at Gravesham Community Hospital. We have logged and sent the comments to the unit lead to share with the team. Kind regards Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Trinity House 110-120 Upper Pemberton Eureka Park Kennington Ashford TN25 4AZ Phone: 0800 030 4550 : Monday to Friday, 08.30-16.30. Text: 07899 903499 Email: mailto:kentchft.PALS@nhs.net Web: www.kentcht.nhs.uk/PALS
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Review titled Great service
Rated 5 stars out of 5
by Margaret - Posted on 13 May 2024
Came in last week feeling awful after seeing my gp and dv !triage was quick and caring not long to wait saw a lovely lady who sorted me out and feeling 80% better
Visited Urgent Treatment Centre on May 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Margaret Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Late Easter Monday
Rated 3 stars out of 5
by Morag Rogers - Posted on 01 April 2024
Today about 5.45 arrived. Urgent medical care. My eye was getting worse with being red and weepy. Throbbing too. The receptionist said that they had already done their quoter for the day. Go to another emergency facility. Very disappointed. First time but I will see my GP tomorrow for emergency care. Hopefully.
Visited Urgent Treatment Centre on April 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Morag, We are sorry that you had cause to complain regarding your experience at Gravesham Community Hospital UTC We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
Information supplied by Kent Community Health NHS Foundation Trust