Gravesham Community Hospital
Gravesham Community Hospital, Bath Street, Gravesend, Kent, DA11 0DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Urgent care centre can't perform any tests whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
No blood test, no urine test, no anything. After waiting for 2 hours and even though you have been having sharp abdominal pain for 4 days at that point they tell you "oh maybe it will pass, if not, go to A/E" - for that advice I had to wait for 2 hours. When I asked if we could start covering the bases and do a scan or do a blood test I was told, that they do not do any blood testing there and not even an ultrasound or something to find out why things hurt(remember I was pointed by 111 here as it is the "urgent care centre") they ultimately can only tell you to go to your GP(to which the waiting is days...) or A/E to which I could have gone anyways and this is the reason that in England if something hurts you need to go to A/E and wait 4 hours but at least there they might be able to diagnose you.
Visited Urgent care centre on December 2022
Review titled Gravesham Community Hospital
Replied on 08 February 2023
Dear Anonymous We are sorry to learn of your concerns regarding the treatment you received at the UTC. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great work
Rated 4 stars out of 5
by Natalie - Posted on 17 December 2022
I want to write a positive review, as all I heard today was complaining in the waiting room about the NHS. On arrival I was met by a huge Q, and I knew I was here for a long time going by the entire room. Within 10 mins of arriving the nurse kindly notified everyone if you arrived after 11am you will be seen within 3 hours by a GP. We'll he was correct 3 hours later I was met by the only GP on site today, greeted with a smile, lots of care and concern and a all round helpful doctor. Did I want to spend 3 hours in a waiting room on a Saturday not really but I knew my daughter wasn't well and her health is worth waiting 3 hours for. To all the staff today 17/12/2022. You done amazing in the height of germ season and you was honest with your times and very proactive all day Thank you
Visited Urgent care centre on December 2022
Review titled Gravesham Community Hospital
Replied on 08 February 2023
Dear Natalie, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at this hospital Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
Information supplied by Kent Community Health NHS Foundation Trust