Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant practice
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2024
Took our 1 year old to the children's a&e. The wait for assessment was quite long however as soon as she was assessed the staff were quick, attentive and thorough. We felt listened to and were made as comfortable as possible during our wait (she was under observation). All staff were wonderful however the Doctor who treated our daughter was absolutely fantastic. She was so friendly and calming for us as worried parents and for our baby. She was clearly rushed off her feet however you wouldn't have thought that because she made sure she gave us 100% when she was with us. Our daughter's treatment was fast and accurate and she is now on the mend.
Visited Children's & Adolescent Services on October 2024
Review titled Heartlands Hospital
Replied on 08 November 2024
Thank you for sharing your feedback about Heartlands Children Accident and Emergency. We're sorry to hear of your wait but incredibly pleased to read the positive experience you had with our clinicians. It's excellent to hear your daughter is now on the mend. We would like to pass your feedback on to the clinician who treated your child however, we would require a few more details to find out who this was. If you have the name of the clinician or any other details, please do email compliments@uhb.nhs.uk. If not, we will pass your feedback on to the department as a general compliment. Best wishes, Patient Experience Team
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2024
I visited majors 3 to carry out am mental health act assessment. Whilst waiting for colleagues it was positive to see caring and compassionate staff. The ward I was on were treating people who presented as confused (dementia/mental health). Staff took extra time to offer reassurance, sat with patients to speak with them, and appeared to manage what was a difficult situation with care and compassion. I know we hope all services are like this as standard but I am aware with pressure on services its not always possible.
Visited Major trauma on September 2024
Review titled Heartlands Hospital
Replied on 19 September 2024
Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that you were so happy with what you observed in Majors 3 and that staff were caring, compassionate, reassuring, patient and managed difficult situations well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Caring staff
Rated 4 stars out of 5
by Marcus - Posted on 20 September 2024
I was on Ward 3 about a week ago and I'd just like to thank the nurses, doctors and all staff for making me feel cared for. Being in hospital can be a scary time , not knowing what may happen to you in the near future but I found the nursing staff very caring and friendly. I'm a veteran in some ways and it's nice to know the same caring attitude is still alive and well with the staff on the Renal Ward as it was many years ago.
Visited Nephrology on September 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Marcus Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are really pleased to hear that you received such good care on Ward 03 and that the nursing staff were very caring and friendly. If you would like to provide any more information or further feedback about your experience (in particular any more detail about your issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Disappointment with untimely wait for doctor
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2024
Am sitting in the pregnancy assessment unit with my daughter who is 32 weeks with twins and has been waiting to see a doctor for almost 5 hours. She is extremely uncomfortable along with other patients and has been left to sit on chairs and wait. It would be nice if midwives popped into the room to check on ladies and keep them updated with the reason for delays and the offer of pillows to make them more comfortable. Think patients left this long when in pain is not a very pleasant sight to see.
Visited Maternity services on September 2024
Review titled Heartlands Hospital
Replied on 19 September 2024
Dear Relative Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you aren't happy with the care your daughter received on the Pregnancy Assessment Unit - in particular the long wait to be seen by a doctor, uncomfortable seating and a lack of information about delays. If you think it’s helpful we are keen to listen to you and your daughter's concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Avoid this hopital!
Rated 1 star out of 5
by Anthony - Posted on 09 October 2024
My mother waited two days for a bed, with little to no compassion shown by a number of nurses. Then once she was placed on a ward she had nurses talking negatively about her, in addition to her meal being missed. Worse hospital in the Midlands by far. If certain nurses cannot show empathy or compassion for ill patients perhaps it’s not the role for you. Avoid!!!!
Visited General Medicine on September 2024
Review titled Heartlands Hospital
Replied on 14 October 2024
Dear Anthony Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that have concerns regarding your mother's care - in particular the actions of the nurses looking after her. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Caring staff
Rated 3 stars out of 5
by Michael Rooney - Posted on 25 September 2024
The doctors, nurses and ancillary staff were all first class and helpful. But oh, the car parking situation is dreadful. One long traffic jam, road rage and no available spaces. An absolute disgrace and poorly signposted exit. I was obliged to park in an unauthorised spot as were numerous others. This situation cannot be allowed to continue. In conclusion I believe the staff should receive 5 stars and the car park minus 5.
Visited Infectious Diseases on September 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Michael Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had so many issues parking your car we are delighted to hear about the excellent care you received from staff here. If you would like to provide any more information or further feedback about your experience (in particular any more detail about your issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Poor customer service
Rated 3 stars out of 5
by Sonia - Posted on 01 September 2024
Just called the main line ending 2000 because I missed a call from 0121 434 3333, as I wanted to know why I was being called from Heartlands hospital. The rude woman wouldn’t help me and just said “I’m a switchboard and are you waiting for an appointment.. when I didn’t couldn’t she check, she rudely said no you’ll have to wait for them to call back and see what they wanted, I’m a switchboard” so rude.. maybe she shouldn’t work on a switchboard if you’re going to be so rude and unhelpful.
Visited Don't know on September 2024
Review titled Heartlands Hospital
Replied on 19 September 2024
Dear Sonia Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had issues with the hospital switchboard and a rude member of staff. If you think it’s helpful and you still don't know what you were called about please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Noxious
Rated 1 star out of 5
by M Vexed - Posted on 28 September 2024
During covid I stayed away from haematology Heartlands hospital which was before covid a hostile offensive environment and when covid rules ended I kept away from Heartlands haematology .I have reasons to believe that my consultant kept me also away from Heartlands face to face appointments. Such appointments took place always with him by phone after having my blood taken at the local hospital close to my home where as usual I had to listen to nurses malevolent inclination to bring other staff down. Repulsive. I simply smile knowing they are all one. We could all see the top receptionist the one that boasts on the internet how she was involved in the opening of haematology at this local hospital together with another well known disreputable character who moved far to other pastures, good riddance, standing at the reception with another receptionist wasting over 10 minutes yapping and certainly not about NHS issues and on my way out this top receptionist is still standing there yapping that is after being besieged by the nurse taking my blood minutes before bringing staff down. In august this year I finally turned up to Heartlands after 5 years of absence my first face to face appointment and as a patient you can still feel the nefarious environment coming from staff reception, nurses, etc the same faces who work at both sites. You have to wipe your feet on your way out of such places .My consultant was as always caring and kind.
Visited Haematology on August 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have some concerns about the care you have received from the haematology department. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled disgusting team
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2024
A message to haematology heartlands hospital. A disreputable group of tight knitted characters . I saw my consultant nearly 2 months. As a patient you can have the copy of the clinical letter sent to you by post, it is done automatically. The secretary has failed to send it to me not only now but on many other occasions. I rang her up twice on 0121 424 3699 and it directs you to a voice mail 07824872880 to leave a message. I have left a message twice and i have mentioned in my message that i have the nhs app that it is safer to send it through such app rather than by post as it can get lost. Nothing has happened so far. I have just contacted the ex-secretary of my consultant for years by mobile, just a message , i gave her all my details without knowing if she was still around or had changed her mobile, she was kind, graceful, and generous with her time on this occasion and other times too, every time i had to contacted her and she has not changed in kindness ,thankfully she answered straight away to contact haematology reception by giving me the number. By doing so she has calmed my anxiety not knowing if i had sent so much information to a mobile phone that it did not exist any longer. I have just rang haematology Heartlands hospital , the phone was answered and as soon as i mentioned my name to the 'sweet' voice receptionist she hang up on me , I rang again and she has kept the phone off the hook it was obvious. You have people running around for you and your dreadful attitude and behaviour. It is a well known horrible place to attend , a total disgrace. Shame on all of you.
Visited Haematology on August 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have some concerns about the care you have received from the haematology department. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Non-existent follow up appointment
Rated 1 star out of 5
by Fatima Wadee - Posted on 09 August 2024
Attended Heartlands on 28/7/2024 and was told I had an avulsion fracture on my foot. I had injured both feet in a really bad fall; only the left was x-rayed. I was given a telephonic follow-up appointment with orthopaedics on 9/08/2024. I waited all day for the call but no one called. I tried calling the telephone number on the letter confirming my appointment and no one answered even though I called over 7 times.
Visited Orthopaedics on August 2024
Review titled Heartlands Hospital
Replied on 23 August 2024
Dear Fatima Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you didn't her from us on the day of your pre-arranged telephone appointment and hope you have heard from us in the meantime - clearly that must be distressing given the injuries you sustained to your feet. If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust