Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring staff
Rated 3 stars out of 5
by Michael Rooney - Posted on 25 September 2024
The doctors, nurses and ancillary staff were all first class and helpful. But oh, the car parking situation is dreadful. One long traffic jam, road rage and no available spaces. An absolute disgrace and poorly signposted exit. I was obliged to park in an unauthorised spot as were numerous others. This situation cannot be allowed to continue. In conclusion I believe the staff should receive 5 stars and the car park minus 5.
Visited Infectious Diseases on September 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Michael Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are sorry to hear that you have had so many issues parking your car we are delighted to hear about the excellent care you received from staff here. If you would like to provide any more information or further feedback about your experience (in particular any more detail about your issues with car parking) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Poor customer service
Rated 3 stars out of 5
by Sonia - Posted on 01 September 2024
Just called the main line ending 2000 because I missed a call from 0121 434 3333, as I wanted to know why I was being called from Heartlands hospital. The rude woman wouldn’t help me and just said “I’m a switchboard and are you waiting for an appointment.. when I didn’t couldn’t she check, she rudely said no you’ll have to wait for them to call back and see what they wanted, I’m a switchboard” so rude.. maybe she shouldn’t work on a switchboard if you’re going to be so rude and unhelpful.
Visited Don't know on September 2024
Review titled Heartlands Hospital
Replied on 19 September 2024
Dear Sonia Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you had issues with the hospital switchboard and a rude member of staff. If you think it’s helpful and you still don't know what you were called about please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Noxious
Rated 1 star out of 5
by M Vexed - Posted on 28 September 2024
During covid I stayed away from haematology Heartlands hospital which was before covid a hostile offensive environment and when covid rules ended I kept away from Heartlands haematology .I have reasons to believe that my consultant kept me also away from Heartlands face to face appointments. Such appointments took place always with him by phone after having my blood taken at the local hospital close to my home where as usual I had to listen to nurses malevolent inclination to bring other staff down. Repulsive. I simply smile knowing they are all one. We could all see the top receptionist the one that boasts on the internet how she was involved in the opening of haematology at this local hospital together with another well known disreputable character who moved far to other pastures, good riddance, standing at the reception with another receptionist wasting over 10 minutes yapping and certainly not about NHS issues and on my way out this top receptionist is still standing there yapping that is after being besieged by the nurse taking my blood minutes before bringing staff down. In august this year I finally turned up to Heartlands after 5 years of absence my first face to face appointment and as a patient you can still feel the nefarious environment coming from staff reception, nurses, etc the same faces who work at both sites. You have to wipe your feet on your way out of such places .My consultant was as always caring and kind.
Visited Haematology on August 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have some concerns about the care you have received from the haematology department. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled disgusting team
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2024
A message to haematology heartlands hospital. A disreputable group of tight knitted characters . I saw my consultant nearly 2 months. As a patient you can have the copy of the clinical letter sent to you by post, it is done automatically. The secretary has failed to send it to me not only now but on many other occasions. I rang her up twice on 0121 424 3699 and it directs you to a voice mail 07824872880 to leave a message. I have left a message twice and i have mentioned in my message that i have the nhs app that it is safer to send it through such app rather than by post as it can get lost. Nothing has happened so far. I have just contacted the ex-secretary of my consultant for years by mobile, just a message , i gave her all my details without knowing if she was still around or had changed her mobile, she was kind, graceful, and generous with her time on this occasion and other times too, every time i had to contacted her and she has not changed in kindness ,thankfully she answered straight away to contact haematology reception by giving me the number. By doing so she has calmed my anxiety not knowing if i had sent so much information to a mobile phone that it did not exist any longer. I have just rang haematology Heartlands hospital , the phone was answered and as soon as i mentioned my name to the 'sweet' voice receptionist she hang up on me , I rang again and she has kept the phone off the hook it was obvious. You have people running around for you and your dreadful attitude and behaviour. It is a well known horrible place to attend , a total disgrace. Shame on all of you.
Visited Haematology on August 2024
Review titled Heartlands Hospital
Replied on 09 October 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you have some concerns about the care you have received from the haematology department. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Non-existent follow up appointment
Rated 1 star out of 5
by Fatima Wadee - Posted on 09 August 2024
Attended Heartlands on 28/7/2024 and was told I had an avulsion fracture on my foot. I had injured both feet in a really bad fall; only the left was x-rayed. I was given a telephonic follow-up appointment with orthopaedics on 9/08/2024. I waited all day for the call but no one called. I tried calling the telephone number on the letter confirming my appointment and no one answered even though I called over 7 times.
Visited Orthopaedics on August 2024
Review titled Heartlands Hospital
Replied on 23 August 2024
Dear Fatima Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you didn't her from us on the day of your pre-arranged telephone appointment and hope you have heard from us in the meantime - clearly that must be distressing given the injuries you sustained to your feet. If you still haven't heard anything please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled The usual long wait, but no cleaning
Rated 2 stars out of 5
by Anonymous - Posted on 18 August 2024
As always, you expect to wait when attending A & E, however, in the 9 hours we were sat in SAU we did not see any cleaning staff service the 1 and only public toilet, mop floors, or sanitise contact surfaces. Putting aside the pressures of the nurses and consultants, regular cleaning sits outside of these staff shortages and is essential.
Visited Accident and emergency services on August 2024
Review titled Heartlands Hospital
Replied on 23 August 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you had such a long wait to be seen and treated in the Emergency Department/SAU and that there were issues with cleanliness too. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled A&E with my 86 year old mum
Rated 4 stars out of 5
by Kjr250 - Posted on 14 August 2024
Mum required a visit to A&E via ambulance. She was seen quickly and checked over. Everyone was kind and caring to her and very understanding of her age and treated with dignity and respect - our only criticism was she wasn’t offered any food or drink for many hours but everyone was working hard and under staffed
Visited Accident and emergency services on August 2024
Review titled Heartlands Hospital
Replied on 23 August 2024
Dear Relative Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. Whilst we are really to hear that your mother wasn't offered food and drink in a timely fashion we are pleased to hear that you're otherwise happy with the care she received in the Emergency Department. If you would like to provide any more information or further feedback about your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Very caring and rushed due to nhs cuts
Rated 5 stars out of 5
by Tyrone Smith - Posted on 11 July 2024
What can I say I've seen a lot of positives one all 2 negatives but the positives overlooked the negatives I arrived to resus on ambulance with a heart rate 150 as soon as I got to resus we was have a laugh and joke which helped my autism with in 5 to 10 mins max I started treatment to get me better nothing was two hard for them all staff involved in my care need thanking from thier mangers exceptional service
Visited Accident and emergency services on July 2024
Review titled Heartlands Hospital
Replied on 31 July 2024
Dear Tyrone Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are pleased to hear that you're so happy with the care you received in the Emergency Department and that staff were so good at reassuring you and taking account of your autism. If you would like to provide any more information or further feedback about you and your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Thank you heartlands hosp
Rated 5 stars out of 5
by Mariam - Posted on 11 July 2024
My mother was rushed in to.hosp suspected heart atrack...from the ambulance crew they were all outstanding...ward 6 was absolutely amazing...cardiology team were excellent..nurses hca cleaners....10/10 Thank you for looking after my mum
Visited Cardiology on July 2024
Review titled Heartlands Hospital
Replied on 31 July 2024
Dear Mariam Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care your mother received on Ward 06 after her suspected heart attack. If you would like to provide any more information or further feedback about you and your mother's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Maternity/Antenatal Care Appalling
by Anonymous - Posted on 12 June 2024
Stayed on the Cedar ward and nothing but a shambles from start to finish. Can hear the midwives badmouthing colleagues, the job, and how mundane the activities they carry out are which doesn’t exactly give you confidence if they aren’t showing care or enthusiasm in what they do. Also had to remind, multiple times, to check observations which were always hours late, then ask for pain relief and remind multiple times. MWS Staff just sat most of the day chatting while friends and relatives are stuck at the doors waiting to come out. Whilst the facilities are outdated and poor you would think the staff make up for it in the attitude and general politeness - far from it. The staff make you want to get out of the hospital quicker than you came in. For anyone reading, choose a different hospital. The sooner the maternity services are closed down the better and get some staff who actually want to do a good job rather than just sit and do as little as possible with little effort even when called upon. Feel sad having to write this as a first experience in Heartlands. It will definitely be my last.
Visited Maternity services on June 2024
Review titled Heartlands Hospital
Replied on 19 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a bad experience on the Cedar Ward and that in particular the attititude of the staff you encountered was so problematic. If you think it’s helpful we are really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust