Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst place to go to
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2024
Staff are very rude in the A&E waiting area and I waited for 10 hours to be told go home and be on pain killers for 5 days and if not improved come back for us to check. It is like saying go home for 5 days and if you dont die come back for us to treat you. Horrible
Visited Accident and emergency services on June 2024
Review titled Heartlands Hospital
Replied on 10 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you had such a negative experience in the Emergency Department - with a very long wait and you feel like you were not treated appropriately. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled The staff in the Children’s Emergency Department
Rated 5 stars out of 5
by Alvina Rizwan - Posted on 17 June 2024
I ended up in the Children’s Emergency Department at Heartlands hospital on the 15th of June Saturday Night with my sister & I was really touched by the level of care and compassion my sister recieved. I am not sure of any names but all the staff who were on shift during that night were absolutely amazing. They really took care of us and made us feel really comfortable and to be quite honest it has shown me that people like this still exist. I hope they are shown this and see how much we appreciated their help and support that particular night. Thank you so much once again & keep doing the great work you guys are doing!!
Visited Accident and emergency services on June 2024
Review titled Heartlands Hospital
Replied on 19 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent care your sister received in the Paediatric Emergency Department - and in particular how compassionate the staff were. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled No information
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2024
I have a csection booked in for the 10th of July and the hospital have told me to arrive at 7.30. They won't give me any more information than that. I just wanted to know what time my procedure would be/how many ladies are booked in on the same day.
Visited Maternity services on June 2024
Review titled Heartlands Hospital
Replied on 01 July 2024
Hi Thank you for taking the time to feedback about your planned Caesarean section. I’ve attached details for the Birmingham Heartlands Hospital webpage: https://www.uhb.nhs.uk/services/maternity/useful-telephone-numbers.htm If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage: https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled Great care and professional
Rated 4 stars out of 5
by Martin Byrne - Posted on 16 May 2024
Having made a doctors appointment due to abdominal pain and then him suggesting I go to a&e straight away I found myself going to heartlands hospital where I ended up up in a makeshift waiting room in ward 2 despite this I couldn’t of been in better hands all the staff were brilliant had my accessment done and ct scan within 4/5 hrs when it was then suggested that I stay overnight for observation then in the morning greeted by ward nurse’s who gave me more antibiotics/painkillers regularly checked on myself Drs registrar consultants then came around to tell me my ct scan results and what my problem was and way foward then discharged to go home within 24hrs in my bed in the hospital with broken sleep had time to reflect on things and the great job the staff from surgeons doctors nurses porters cleaners ambulance crews security staff and everyone else I haven’t mentioned I am truly grateful for what you have done for me and many others thank you all
Visited Accident and emergency services on May 2024
Review titled Heartlands Hospital
Replied on 20 May 2024
Dear Martin Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department/Ward 2 and that all the staff went above and beyond. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Heartland thank you
Rated 5 stars out of 5
by Eileen Bennett - Posted on 29 May 2024
Ward 2. Ward. 7. Thank you very much doctors nurses general staff For looking after me caring considerate. Cheerful Everyone
Visited General Medicine on May 2024
Review titled Heartlands Hospital
Replied on 10 June 2024
Dear Eileen Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received on Ward 2 and Ward 7. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Terrible care Ward 4
Rated 1 star out of 5
by James Maher - Posted on 25 August 2024
Ward 4 terrible. Do not agree to go there. Night staff rude and unhinged. Food was terrible and made me sick. No follow up after discharge
Visited Vascular surgery on May 2024
Review titled Heartlands Hospital
Replied on 19 September 2024
Dear James Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham– apologies for the delayed response. We are really sorry to hear that you aren't happy with the care you received on Ward 4 - in particular staff attitude, the food and the lack of follow-up after discharge. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Delivery suite, induction of baby, exceptional
Rated 5 stars out of 5
by Mohammed Ali - Posted on 29 May 2024
We have received an exceptional service from heartland hospital for the induction process for childbirth. I want to give a shout out to the midwife’s and all the theatre staff and everyone in the delivery suite unit. The team work very hard to do all that they can to provide an exceptional service. All the consultants did an excellent job with our C section, the theatre staff were very accommodating. Although a difficult labour and delivery, we very happy with the standards of service provided. It’s only right to leave a positive review! As this is a true reflection of our experience.
Visited Maternity services on May 2024
Review titled Heartlands Hospital
Replied on 10 June 2024
Dear Mohamed Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent service your family received in the delivery suite during your partner's c-section and that all the staff worked hard and were so accomodating. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled The Best Staff
Rated 5 stars out of 5
by Mr and Mrs lungley - Posted on 13 April 2024
Had surgery booked on ward 11. From the moment we arrived, every single member of staff on that ward were fantastic. I honestly can’t praise them enough. All of them were helpful, kind, funny and made you feel very welcome. Facilities (beds, decor and pilllows etc) could really do with an upgrade but that didn’t matter when you have staff like that. Keep being you and keep making patients smile staff on ward 11 on the 12/04/2024. This is a shout out to the cleaners, carers, nurses, consultants and surgeons. You are a credit to a tired old heartlands hospital.
Visited General Surgery on April 2024
Review titled Heartlands Hospital
Replied on 15 April 2024
Dear Mr and Mrs Lungley Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent care you received on Ward 11 and that all of the staff were helpful, kind and welcoming. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. If not (and that's absolutely fine) and you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Appalling service - rude inept reception staff
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
What a dire service - am leaving this review as we hit the 4 hour wait mark for urgent care triage. Sent to heartlands A&E by 111 but they rejected us and sent us to urgent care where the rude unhelpful receptionist told us we could wait if we wanted but it would be 4 hours. She was so miserable and harsh in her delivery. We’ve been sitting here whilst people arriving after us go in before us - children we understand but families of adults going in ??! We were told our 111 walk in ‘appointment’ was not an appointment but did others have appointments?? Why are they all seeming to be seen before us?? The reception have rang to see if we are still in the waiting room because others have left? This service is not fit for purpose - the numbers of ‘patients’ overwhelming and the reception staff unhelpful, rude and curt - with us. Please retrain your staff and explain that it is their job to help and assist worried and ill patients. We’ve had the embarrassing situation of explaining personal details to a door nurse and then male receptionist at A&E to be then met by unhelpfulness and unpleasantness by receptionist in urgent care is just unacceptable. Transparency and fairness are key and today has been diabolical. It would have been quicker to go to Warwick. Still waiting for triage and goodness knows how much longer it will be plus the wait for the subsequent post triage service! Heartlands your urgent care is a joke!
Visited Accident and emergency services on April 2024
Review titled Heartlands Hospital
Replied on 03 April 2024
Dear Patient/Relative Thank you for taking the time to provide feedback about Heartlands Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with the service you received in our Emergency Department, the length of time you had to wait and that the attitude of many of the staff you were dealt with was not acceptable. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Rude staff
Rated 2 stars out of 5
by Sophie - Posted on 22 April 2024
I rang up to enquire about a missed call I received from 0121 424 3333. The woman I spoke to was very rude, spoke to me in a rude manner because I rang the main number ending in 2000. Made me feel stupid then just hung up on me. Call was 12:52
Visited Don't know on April 2024
Review titled Heartlands Hospital
Replied on 29 April 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had such a difficult experience with the switchboard staff and that they were needlessly rude to you. If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues and in particular things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust