Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Sandra Farrington - Posted on 12 May 2023
My husband Michael Farrington has been on ward 29 since Monday. The nurses and all the staff were absolutely fantastic. The patients are a bit difficult but the nursing staff nothing was too much trouble. He was I unit J and unitC. Staff were just so kind should be so proud of all your nurses an support staff. Thank you
Visited Dementia Services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Sandra Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service your husband Michael received on Ward 29 and that the staff were so kind despite facing challenges on teh ward. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I came in A&E for a shoulder injury. I have been waiting for over 5 hours. Still waiting. There are people who arrived 2 hours after me and were seen before me. Their situation was not critical. It is now midnight. I came straight after work. I haven't eaten. Staff is rude and don't care at all (clinic 9)
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 01 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the long wait and the staff attitudes you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Great Hospital, But Limited Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
I was admitted in Heartlands hopital for 12 days due to work accident, I had an ankle surgery, I was taken good of, just the availability of doctors is my concern, Doctors only visit you 3 times a week, I would recommend QE hospital Instead. Nurses are good and helpful over here, Food is not good.
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that were taken good care of but obviously also sorry to hear that you felt the availability of doctors was a concern and that you weren't happy with the food provided. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Excellent care
Rated 5 stars out of 5
by Mohammed Adnan Zafar - Posted on 03 May 2023
I was suffering from crippling ear pain due to a nasty ear infection. I was cared for, looked after and treated by the ENT team at Heartlands Hospital. I could not be happier with my experience, honestly words cannot justify how well they looked after me and how quickly they treated me. I cannot mention any names so I won’t, but the doctors and nurses who looked after me are wonderful people who genuinely cared about me and my condition. I honestly felt like I was being treated in a private hospital. The nurses in the ward where I stayed were lovely. They work so hard running around non stop, looking after everyone. It’s such a demanding job but they do it in such a caring and patient way, it’s amazing. Thank you to all the wonderful people at Heartlands Hospital ENT and in the ward where the stayed who looked after me and treated me. Thank you to all the doctors and nurses. Thank you for taking my pain away and thank you for being so kind and caring.
Visited Ear, Nose & Throat on May 2023
Review titled Heartlands Hospital
Replied on 01 June 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT team and that you were treated with so much kindness and care during your time here. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent Care
Rated 5 stars out of 5
by Anita Kelly - Posted on 09 April 2023
on behalf of the kelly family, we would like to say a very big thank you for the excellent nursing care provided by all staff in ward 28a. staff treated our mum with kindness and respect throughout her care, to sadly her passing away ❤️
Visited Infectious Diseases on April 2023
Review titled Heartlands Hospital
Replied on 22 May 2023
Please accept our sincere condolences on the sad loss of your mum. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the excellent nursing care your mum received; particularly the support showed. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued by the staff. Kind regards, Patient Experience Team
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Review titled A very professional team
by Aquarius62 - Posted on 18 April 2023
Recently had a colonoscopy procedure at Birmingham Heartlands Hospital. Just wanted to say how impressed i was with the whole team from admission to discharge. A very professional tight run team
Visited April 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 22 May 2023
Thank you for taking the time and trouble to write to NHS Choice regarding your experience at Heartlands Hospital. I have forwarded your email to the senior managers of the Endoscopy Team who I know will share your compliments with the staff. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Kind regards, Patient Experience Team
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Review titled I wasn’t seen in 4 hours by anyone
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Arrived in an ambulance after experiencing chest pains. Heart attack unlikely according to paramedics but they recommended A&E trip to be sure. After 3.5 hours I asked when I’d likely be seen. The nurse in charge was stunned I hadn’t even been sent for a trace. By this time I had a migraine so have had to leave. Will go via my gp for further treatment
Visited Accident and emergency services on April 2023
Review titled Heartlands Hospital
Replied on 22 May 2023
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team. Once again thank you for taking the time to post your feedback, it is most appreciated. Kind Regards, Patient Services Team
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Review titled Bad communication and general care
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
I accompanied my 97 year old blind and confused mother with a fall injury she had a 6.00am at her care home. We sat in an ambulance into 2.30 and were then in a room in a and e run by ambulance staff. 4 for 8 beds. Basic care water food and toileting for patients lacking. If patients were only there for a couple of hours or where able bodied probably fine but most patients are incapacitated and some like my mother have communication difficulties. This is not a staff problem they did there job hourly checks and sending off for tests but the system is overloaded and there is no one a volunteer or a care assistant looking after general needs. The test take all day the elderly like my mother more and more aggitated. When we were moved because a doctor early evening said she wanted another test the ward sister was overworked and struggling to cope with the influx of seriously ill patients. She could not possibly have provided the care my mother required. Please stop treating the elderly this way. They and their families deserve better. We did not have the test in the end the doctor finally accepting at 97 further distress was not good. I took my mom back to her care home at 11.30 pm and then got told off for not getting a discharge form and for failing to bring the respect form back (I did not know it was on a bag with clothes and doubt the hospital did either) Communication by the hospital and care home would be helpful. Clear instructions about what is next and what others need would be really helpful. I dread to think what would have happened to my mother if I had not been there. I have power of attorney if I’d left as they wanted and she was non her own who would make decisions. She certainly can’t. I am now going to register my power of attorney with the hospital if I can. System in crisis not staff management and procedures
Visited Accident and emergency services on April 2023
Review titled Heartlands Hospital
Replied on 14 April 2023
I am sorry to have read your comments regarding your patient experience whilst accompanying your mother in A&E at Heartlands Hospital, and apologies for the lack of communication and general care that you felt your mother did not receive. The service is under a great deal of pressure and staff do work hard to try and see patients as soon as they can and to ensure a positive patient experience. If you feel you have any concerns regarding the treatment and care of your mother please do not hesitate in contacting a member of the Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk. I do hope this is acceptable and thank you for providing your comments, patient experience is very important to us. Kindest regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Adele - Posted on 20 March 2023
Just want to say thank you to all maternity unit and down at theatre cant fault them they been so good kind and looked after us polite and friendly thank you so much
Visited Maternity services on March 2023
Review titled Heartlands Hospital
Replied on 20 March 2023
Thank you for taking the time to post your comments regarding the service at Heartlands Hospital Maternity Unit. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Bad experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2023
today i went for my first scan appointment apparently for check ups they have moved to a new building which is by the main entrance way. i had a bad experience my appointment was at 9.20 and i left about 11.30 due to all the waiting it was disgusting, the staff didnt have a clue what they were doing and also they were short on staff. After my scan i had to get my bloods done i was told it will take 1 minute then i had to wait again for 15 mins and no one called me so i had to physcially ask myself then they tuk my bloods. it was apauling and had a very bad experience compared to old building i use to go to.!
Visited Maternity services on March 2023
Review titled Heartlands Hospital
Replied on 06 April 2023
We are sorry to hear of the difficulties you were facing and apologise for the long waiting times. Your comments have been sent along to the department so staff are made aware of your experience. If you have any concerns regarding your treatment and care and would like to discuss them, then please contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by University Hospitals Birmingham NHS Foundation Trust