Heatherwood Hospital
Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Car park
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
I went into heatherwood hospital today and for some reason when I went through the barrier, I wasn't given a ticket, despite pressing the button for one. I then realised I would need it to scan at the payment machines when I leave. I went to the security office and they said to just press the button on the barriers if I can't get out when I leave. The barrier let me out so I didn't need to press the button. But the security office didn't ask me for my number plate ot anything, so now I'm wondering if I'll get a fine through the post. I obviously couldn't pay as I had no ticket to scan and the security guys just told me to press the button upon leaving and didn't say anything about how to pay. I was only there for about 30 minutes in total anyway, but I am hoping I won't get a fine for something that was out of my control.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 09 June 2023
Dear Anonymous, Thank you very much for your feedback. Please do not worry about receiving a parking ticket – the system (including the closed circuit television cameras etc.) is designed so that in cases such as this it will not happen. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional service
Rated 1 star out of 5
by KarenMKendall - Posted on 04 June 2023
I have received the most incredible treatment by Surgical team and Ward Staff at Heatherwood Treetops when I had my left hip replaced everyone looked after me so well. the Surgeon, Anaesthetist & whole surgical team excelled themselves, I cannot speak more highly about them. 2 days post op in time I do not even have a visible bruise on my leg! I was in and out of the hospital within 32 hours, experienced no sickness, the pain was managed perfectly and I was up on my feet so quickly.
Visited Don't know on June 2023
Review titled Heatherwood Hospital
Replied on 06 June 2023
Dear Karen, Many thanks for taking the time to share your experience. It is lovely to hear that your stay at Heatherwood was so positive and that you were so well cared for. I will share your comments with the teams involved who will I know be pleased to receive your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Everyone we spoke to was friendly and helpful. The appointment came through quickly and staff were lovely.
Visited Gastrointestinal and Liver services on May 2023
Review titled Heatherwood Hospital
Replied on 21 June 2024
Dear Anonymous, Thank you very much for leaving this positive feedback of your experience with Frimley Health. I will share it with the relevant teams. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
Information supplied by Frimley Health NHS Foundation Trust