Heatherwood Hospital
Brook Avenue, Ascot, Berkshire, SL5 7GBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2024
Everyone we spoke to was friendly and helpful. The appointment came through quickly and staff were lovely.
Visited Gastrointestinal and Liver services on May 2023
Review titled Heatherwood Hospital
Replied on 21 June 2024
Dear Anonymous, Thank you very much for leaving this positive feedback of your experience with Frimley Health. I will share it with the relevant teams. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Five stars again
Rated 5 stars out of 5
by George Spinks - Posted on 30 March 2023
The experience of my second cataract operation was equally as good as the first. From the initial check in procedure through to the cheerful porter who wheeled me in to the theatre checking area and then through to the business end where the brilliant surgeon, so reassuring, replaced the eye lens. The discharge procedure was as professional as the other elements. A great team performance and one grateful patient. And it is worth mentioning the timing, problem diagnosed mid December, assessment January, two separate operations, all finished successfully end of March, well done NHS Heatherwood.
Visited General Surgery on March 2023
Review titled Heatherwood Hospital
Replied on 04 April 2023
Dear George, Thank you very much for taking the time to leave such positive feedback about your recent experience with the ophthalmology team at Heatherwood. I am delighted to learn that your experience was so positive and that the whole process was so smooth and rapidly resolved. I will share your feedback with the teams involved in your care who will I know appreciate receiving your review. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Five stars again
Rated 5 stars out of 5
by George Spinks - Posted on 30 March 2023
The experience of my second cataract operation was equally as good as the first. From the initial check in procedure through to the cheerful porter who wheeled me in to the theatre checking area and then through to the business end where the brilliant surgeon, so reassuring, replaced the eye lens. The discharge procedure was as professional as the other elements. A great team performance and one grateful patient. And it is worth mentioning the timing, problem diagnosed mid December, assessment January, two separate operations, all finished successfully end of March, well done NHS Heatherwood.
Visited General Surgery on March 2023
Review titled Heatherwood Hospital
Replied on 04 April 2023
Dear George, Thank you very much for taking the time to leave such positive feedback about your recent experience with the ophthalmology team at Heatherwood. I am delighted to learn that your experience was so positive and that the whole process was so smooth and rapidly resolved. I will share your feedback with the teams involved in your care who will I know appreciate receiving your review. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Ditto NHS at its best
Rated 5 stars out of 5
by Kelly Fordham - Posted on 02 February 2023
Just collected my mother from having a hip replacement operation at the new hospital. All staff and volunteers were fantastic: Everything appeared very well managed. Patient care was fabulous, from all the various specialists including cleaners carers, doctor, nurses, physio team, pharmacist and catering staff...and, of course, the brand new facilities are excellent. Well done Heatherwood team and thank you.
Visited General Surgery on February 2023
Review titled Heatherwood Hospital
Replied on 03 February 2023
Dear Kelly, Thank you very much for sharing this feedback about Heatherwood Hospital and the care your mother received there. It really is lovely to receive such positive and all-encompassing feedback where patients and their families recognise the number of people and teams involved in delivering the highest levels of care. I will share your feedback with the teams involved who will appreciate your comments. I hope your mother’s recovery is all on-track and as hoped for. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled NHS at its best
Rated 5 stars out of 5
by George Spinks - Posted on 02 February 2023
The initial appointment booking service through to the assessment procedure followed by the notification of the date for the surgery were all clearly scheduled. The staff on duty and the brilliant surgeon were reassuring and thoroughly professional, checking all the data so all was ok for the cataract operation. Many thanks to the Heatherwood team and their Frimley Admin Centre
Visited General Surgery on January 2023
Review titled Heatherwood Hospital
Replied on 03 February 2023
Dear George, Thank you very much for taking the time to share your recent experience at Frimley Health. It is positive and reassuring to know that the systems worked as they should and that you were so well cared for. I shall share your feedback with the teams involved in your care who will love hearing that everything was so appreciated. I hope your recovery remains on track. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant service from the Ophthalmology department
Rated 5 stars out of 5
by George - Posted on 12 January 2023
Attended the ophthalmology department for pre cataract assessment. Seen on time for Stage 1 of the assessment by two efficient and smiling nurses followed by an appointment with the Consultant, who explained all aspects of the procedure in a clear and reassuring manner
Visited General Surgery on January 2023
Review titled Heatherwood Hospital
Replied on 13 January 2023
Dear George, Thank you very much for taking the time to share your feedback about your recent ophthalmology appointment at Heatherwood Hospital. It was lovely to hear that your experience was so positive and that you were so well cared for by colleagues. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Kind and professional
Rated 5 stars out of 5
by Christine Luck - Posted on 30 December 2022
I attended Heatherwood Hospital for a hysteroscopy and biopsy following an ultrasound scan which showed thickening of the wall of the uterus. I was naturally apprehensive but the whole procedure was carried out by the consultant and her team with kindness and reassurance. Everything was clearly explained and my feelings and pain were listened to so that I could cope. Thank you for making a difficult experience bearable.
Visited Don't know on December 2022
Review titled Heatherwood Hospital
Replied on 09 January 2023
Dear Christine, Thank you very much for your feedback on your recent experience with Frimley Health at Heatherwood Hospital. As a Trust we really appreciate hearing when the patient experience has been as positive as yours clearly was – thank you for sharing. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust