Hillingdon Hospital
Pield Heath Road, Uxbridge, Middlesex, UB8 3NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Amit s - Posted on 18 April 2023
Was in for 2 and half days and the staff were very nice and very caring and professional. Got all the help I needed. Thank u so much to the staff in a&e and amu dept.
Visited Accident and emergency services on April 2023
Hillingdon Hospital has not yet replied.
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Review titled The lack of staffing and waiting time
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
The lack of staffing is unbelievable. The fact is that when you the patient are booked for an appointment you have to give as much notice as possible if delays or cancellations, if you’re late then you will not be seen and your appointment will be cancelled. However, when you arrive 10 minutes before your appointment and wait 30 minutes before asking the reception when you’ll be seen is ridiculous. Nobody updating you on the wait time. I’ve waited over an hour to be seen with no indication by the reception staff on how long will that be. As a carer that is incredibly ignorant of the patients time, not even an apology over the fact that they are running late. I’m beyond appalled by the way this system is.
Visited Respiratory Medicine on March 2023
Hillingdon Hospital has not yet replied.
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Review titled Xray results taking forever!
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I had a xray scan on the 24th March and although the scan was done in literally a few seconds I still do not have the results and it now says I am expected to get the results on the 18th June which will be just over 12 weeks since the scan! This is ridiculous!
Visited Diagnostic Imaging on March 2023
Hillingdon Hospital has not yet replied.
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Review titled A tale of two halves
Rated 3 stars out of 5
by Angela - Posted on 02 February 2023
It is quite staggering how varied my mum's care was at HH. The Drayton Ward I found to be unhygienic (shocking toilets!) and nurses sitting around chatting and generally appearing disinterested. By contrast, I have high praise for the staff and environment of Acute Respiratory and ICU - both departments are to be commended for their expertise, compassion and quality of care. Although my mum sadly passed away after 12 days of Intensive Care, she and the family felt her care could not have been better and staff tried their utmost. The fabric of the hospital is woeful in places - the long dark cold corridors to ICU filled with buckets to catch drips are utterly depressing and it is good news that the hospital will be undergoing a major transformation. Parking facilities are poor, expensive and the drop off zone is wholly unsuitable for frail and elderly visitors.
Visited Respiratory Medicine on January 2023
Hillingdon Hospital has not yet replied.
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Review titled Very unorganised
Rated 1 star out of 5
by Jiwan kenth - Posted on 05 January 2023
I'm a cancer patient and developed new condition. Sent to A&E by GP, after 7 hours seen by a nurse. After another hour contacted them to be seen. Explained to AE doctor my condition and made my blood test results from other hospital. After an hour a registrar came and explained that they don't have qualified nurse on duty even next day and he wasn't sure about the protocol of this particular disease as in his country south Africa its different. Discharged After ten hours in the early hours of morning. Awaited call from the nurse till midday but no communication. Went to another hospital Ae and they went through everything and i will be treated there.
Visited Accident and emergency services on January 2023
Hillingdon Hospital has not yet replied.
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Review titled Staff were amazing
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
I encountered numerous staff during my time here and each and everyone was friendly, caring, smiling and comforting. This made my experience here much more comfortable and I appreciate the help each and every member of staff gave me as I know it's not easy working long hours and giving everyone the same level of care. I want to thank the staff sincerely.
Visited Obstetrics And Gynaecology on January 2023
Hillingdon Hospital has not yet replied.
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Review titled Colonoscopy
Rated 5 stars out of 5
by Nina Daniels - Posted on 07 December 2022
I’m Nina Daniels I had the pleasure of being looked after by Dr Shanker, and Regina, Karen. I am 89 years old. I would recommend this to the king of England as they were absolutely wonderful. I had the pleasure of having the last three years by the same wonderful employees. They were wonderful, thank you so much and happy Christmas. Best wishes Nina Daniels
Visited Don't know on December 2022
Hillingdon Hospital has not yet replied.
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Review titled There seems to a be disarray in the dispatch section.
by A supporter of NHS - Posted on 19 December 2022
I stayed as an inpatient in Hayes Ward for 8 days. I thank all the Doctors Nurses and carers who made my stay a happy experience. I thank the Physiotherapists and the catering staff for there in service making my stay safe aiding me to recover fast, the carers from all over the world do a marvelous job. On the day I was discharged I was hastily collected by the team in charge of discharge department and was taken to the departure area. I stayed there for 8 hours when finally I received the 4 items of medication and dispatched home in an ambulance. This was the only adverse condition I underwent. There seems to a be disarray in the Dispatch section. Hope the management improves this sector.
Visited December 2022
Provided by Care opinion
Hillingdon Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Jeet - Posted on 06 November 2022
Ambulance Service. Very pleased with how the team of 3 dealt with my elderly father when we had to call 999 following an accident to his foot . Their approach was kind and patient as they explained why they couldn’t treat the injury at home and a hospital visit was necessary.They were also very helpful and made referrals for assistance regarding future care. Many thanks.
Visited Accident and emergency services on November 2022
Hillingdon Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Stephen Cassidy - Posted on 07 December 2022
On a visit to the United Kingdom from the United States I was unfortunate to get a piece of chicken stuck in my esophagus. I couldn't swallow solids or liquids. Despite all the negative things that I have heard said about the National Health Service, the service was amazing! Registration was efficient and courteous. Within minutes I was referred to Accident & Emergency. Within a couple of hours, I had been assessed and received X-Rays and was seeing a doctor. After non-invasive techniques to clear the blockage were unsuccessful, a consultant admitted me to a specialist ward. I was treated effectively, taken to recovery and discharged that evening. Within 11 hours I was on my way with a full and detailed report of everything that had been performed and all test results. Everyone I met was fabulous. Everyone was caring and courteous. I have nothing but praise for the National Health Service, the hospital and, of course, the staff. I also need to say a huge "thank you" to everyone who attended to me.
Visited Accident and emergency services on November 2022
Hillingdon Hospital has not yet replied.
Information supplied by The Hillingdon Hospitals NHS Foundation Trust