Homerton University Hospital
Homerton Row, Homerton Row, London, Greater London, E9 6SRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No services received on my referral case
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
I was referred to have a first phone call referral at 13:50pm from the General Genecology department in the hospital. However I did not receive it on the day the treatment was scheduled. I called back the service line where only I could leave a voice message. The same day the service desk called me saying if I did not receive it, I could phone back on another day. Unfortunately I did not receive any on that initial day. I called back on the second day, the same process followed that I left a voice message and someone called me back. The person said someone left a note saying they called me on the first day but no one picked up. Ironically, I kept my close eye on the phone that day and made my time free to await the treatment where my phone record did not have any number in - even the so called 'Private Number'. Then the hospital arranged me on the next day (the 3rd day after the original date treatment) for a phone call same time 13:50pm, disappointedly no one called me again at the scheduled time, and I was keep waiting. This was really disappointing where I assume the same loop was happened again. Really no confidence whether the patients would get the treatment or not ultimately. Seems like it's a lie - no trust at all.
Visited Gynaecology on November 2022
Homerton University Hospital has not yet replied.
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Review titled Thankyou
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2022
I arrived to endoscopy unit and from arrival to leaving to go onto a ward everyone was caring and helpful. Transferred to Thomas Audrey ward after complications where again nothing was too much trouble all staff from cleaners to Dr's were friendly and accommodating. Best hospital visit I have had in a very long time. Well done to all keep up the caring ways.
Visited Diagnostic Endoscopy on October 2022
Homerton University Hospital has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2022
I was very unhappy with the service. Staff was very abrupt and the waiting time was very long. It seems as though the self check in causes patients to have a longer waiting time. At least six people came after me and got attended to before me.
Visited Accident and emergency services on August 2022
Homerton University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2022
The staff were extremely respectful and polite. I was seen very quickly and the doctors that spoke with me were informative, considerate and patient. I have never had such an excellent experience in a and e before. The a and e department was very busy but I felt as though my concerns were listened to and addressed with speed. I also really appreciated the male doctors repeatedly checking if I was okay with them doing the procedure and if I wanted a female to perform or have a guardian with me. Thank you!
Visited Accident and emergency services on August 2022
Homerton University Hospital has not yet replied.
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Review titled Unhappy with the service
Rated 4 stars out of 5
by Anonymous - Posted on 08 July 2022
At my scan today, I waited over half an hour to be seen when I was on time for my appointment and other people who came after me got seen before me. My partner went to the desk twice to find out what was happening. One of the staff on front desk, asked if she could help, then asked if he was supposed to be there? He explained that we're here for our appointment and have not been seen. After he pointed in my direction she came over to find out what the problem was, I explained to her that we've been waiting for over half an hour and have not been seen, she apologised for the delay and said we would be next. The technician mistook another couple for us, stating she was called us twice, she had a bit of an attitude. During the scan she called for a colleague to enter the room without explaining why and I thought maybe something was wrong with the baby. No explanation was given, if she noticed my partner was doing something he wasn't supposed to be doing she could have spoken to me about it. The same way I was able to repeat my question I asked during the scan after she did not hear me the first time, she could have had the same courtesy to communicate more effectively with my partner and I. Having a stranger(her colleague) from front desk present during a special moment when my partner was finding out the gender of our child was not necessary. I felt like my privacy was invaded, especially as only my partner excluding the technician was to know the gender at the time.
Visited Maternity services on July 2022
Homerton University Hospital has not yet replied.
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Review titled Great help and very professional
by Mike9494 - Posted on 07 July 2022
An assault happened to me. I was really surprised that the GP Service contacted me at 7:30/8:00 pm and I managed to see someone that same evening. Also got referred to Homerton hospital and found out what the problem was and has now put my mind at rest and the staff at the GP practice were great help and very professional. I am more than grateful to them for their time and care.
Visited July 2022
Provided by Care opinion
Homerton University Hospital has not yet replied.
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Review titled What a lovely hospital
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2019
I attended for a first outpatient appointment. The doctor I saw was very thorough and spend almost 45 minutes with me. The doctor took their time to listen to me and gave me some really helpful advice. Everyone I came in to contact with, from main reception, through to outpatients and the staff therein, on to phlebotomy and even to the coffee shop were very pleasant and welcoming. The hospital was clean and bright and staff were easily identifiable. As a veteran working in the NHS myself it was a pleasure being a patient on the other side at the Homerton.
Visited Endocrinology and Metabolic Medicine on November 2019
Homerton University Hospital has not yet replied.
Information supplied by Homerton University Hospital NHS Foundation Trust