Horton General Hospital
Oxford Road, Banbury, Oxfordshire, OX16 9ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by M Tyler - Posted on 01 December 2024
I attended A&E at the Horton today, after a fall at home, in which I hurt my ankle. I was immediately spoken to by triage who booked me in for an X-ray, whilst I booked in at reception. I waited 10 minutes & taken for an X-ray. I was well looked after & had 3 X-rays of my ankle. I was seen by a doctor very promptly who asked me about my symptoms & what had occurred. He checked out movement of my ankle, toes and legs, before consulting with the X-rays. He confirmed I hadn't broken any bones, but had a soft tissue injury and gave me all the information I needed, along with leaflets confirming the information as to recovery, exercises & medication. He was very thorough & happy to chat & I didn't feel rushed. I was genuinely impressed by the help I received at A&E, as I was feeling very emotional & in great discomfort. My worries were put at ease. I was in & out of A&E in a little over an hour, and on my way home. Thank you for looking after me with great care, patience & dignity.
Visited Accident and emergency services on December 2024
Horton General Hospital has not yet replied.
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Review titled Such kind and reassuring staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2024
I came to the Horton on a Saturday afternoon for a CT scan in the radiology dept and just wanted to say how wonderful I thought all of the staff were. The two people that put my canula could tell I was nervous and were so kind and reassuring, it really put me at ease. The scan itself was very quick and the staff I encountered and that were helping others around me really couldn’t have been more generous with their time and energy. We’re so fortunate to have these people in our nhs! Thank you
Visited Don't know on November 2024
Horton General Hospital has not yet replied.
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Review titled Unprofessionalism at its worse! Ultrasound dept
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
I attended an ultrasound appointment at Horton General Radiology Department for a pelvic ultrasound (both transabdominal and transvaginal), and the experience left me feeling deeply uncomfortable and vulnerable. From the outset, the ultrasound practitioner was confrontational, assuming I had not prepared correctly despite my careful adherence to the instructions provided in the appointment letter. Rather than engaging in a constructive conversation or offering guidance, the practitioner took a harsh and accusatory tone, making me feel blamed and criticised. Even though I had followed the instructions to drink two pints of water an hour before the appointment, the practitioner was unwilling to wait a few additional minutes to allow my bladder to reach full capacity considering I was invited in 10 minutes earlier to my appointment having arrived before my time and dismissing my concerns without flexibility. Furthermore, she groaned about having to now get things ready for the transvaginal ultrasound because I didn’t have a full bladder to proceed with the external scan and despite this being an additional requirement on my referral, my privacy and dignity were disregarded, as I was instructed to undress without being offered appropriate privacy or consideration. This combination of poor communication, lack of empathy, and disregard for patient dignity made the entire experience distressing and ultimately led me to stop the procedure, as I no longer felt safe or respected. As a senior Health care professional myself, the attitude they exhibited is not inline with the code of conduct and shocking behaviours. Formal complaint raised! They definitely aren’t fit to practice
Visited Don't know on October 2024
Horton General Hospital has not yet replied.
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Review titled Kind people and fast
Rated 5 stars out of 5
by Sophia - Posted on 12 August 2024
Really kind and lovely 4 members of staff I dealt with due to a broken finger today. Xrayed and strapped up and left with if 90 mins of arriving.
Visited Accident and emergency services on August 2024
Horton General Hospital has not yet replied.
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Review titled Great patient care
Rated 5 stars out of 5
by Daniela - Posted on 07 July 2024
Thank you very much for your care offered today to my son, when I was so in distress and thinking he broke his hand. You were so kind and offered me some peace of mind and even gave a teddy to my son, so he can smile a bit. He nows holds it for hours in his arms and he's feeling much better. You clearly deserve our respect and gratitude. God bless you all in there and thank you from the bottom of my heart!
Visited Accident and emergency services on July 2024
Horton General Hospital has not yet replied.
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Review titled Very professional service
Rated 4 stars out of 5
by Tomasz - Posted on 17 May 2024
I was on Physiotherapy. Very good service. Smiling and very nice. She told everything in detail. Like I didn't know something. She explained
Visited Physiotherapy on May 2024
Horton General Hospital has not yet replied.
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Review titled Great Care given after Surgery
Rated 5 stars out of 5
by Gemma Tyler - Posted on 09 May 2024
I received some Great care from the Day Case Unit on Sat 4th May after having an Operation. The nurses were fantastic with one in particular who ensured i was comfy and had everything i needed and explained everything i was feeling was completely normal after the type of surgery i had and when i began being really ill she came over and comforted me keeping me calm at all times. If i ever need to have surgery again i would like it to be at this Hospital on the Day Case Unit.
Visited Don't know on May 2024
Horton General Hospital has not yet replied.
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Review titled Fantastic and quick care
Rated 5 stars out of 5
by Sophie - Posted on 19 May 2024
Seen at A&E following a traumatic injury to my arm. Very friendly and professional service and seen v quickly.
Visited Accident and emergency services on May 2024
Horton General Hospital has not yet replied.
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Review titled Great team of staff
Rated 5 stars out of 5
by Y ASHWORTH - Posted on 16 April 2024
My son had surgery here and although there was some mix up with us not being on the list for the day, we have been fitted in and operation happened on the day. Care was exceptional and staff was very professional and caring. Very grateful for their service.
Visited Children's & Adolescent Services on April 2024
Horton General Hospital has not yet replied.
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Review titled Not very friendly
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
My husband & I are pregnant for the first time and we were very excited to have our first scan at 12 weeks. We walked into the ultrasound department and it looked abit derelict to be honest, and nobody was there to greet us, so we just sat down and waited wondering what we do. Finally the ultrasound clinician came out and called us into this dingy room. Being my first scan I had no clue what to expect. I was offered the extra testing which I agreed too and it was straight onto the bed and straight into it. Not really much care or chatting from the clinician, which really ruined the moment for us. My husbands chair was also far away from the bed which felt a little weird because it felt like he was far away from me. I wanted a video of the baby moving on the screen but my husband was promptly told that no photos were allowed to be taken preceding by ‘We charge you for photos £5 for 1 or £10 for 3’. We were done within a few minutes and soon rushed out to go pay for our scans at a machine like a car parking ticket for the clinician to come out and ‘check’ we had paid for them. Like we were children… In all honesty it felt a little rushed & like we were not trusted to not pay for our scans. It was a little bit of a weird experience and left me feeling abit weird… I understand why it was recently given such a bad rating by the care commission. I would not want to give birth here let alone go back. Seemed like a rush to get me in and out with no care at all…
Visited Maternity services on April 2024
Horton General Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust