Horton General Hospital
Oxford Road, Banbury, Oxfordshire, OX16 9ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Childrens ward
Rated 5 stars out of 5
by Stephanie - Posted on 16 April 2024
My daughter was admitted from a&e to children’s ward and can honestly say all the staff were amazing from the nurses to drs to consultants and play team my daughter was looked after cared for and nothing was to much they do an amazing job ❤️
Visited Children's & Adolescent Services on April 2024
Horton General Hospital has not yet replied.
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Review titled Exceptional, professional care, attention and service
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
The Rowan Day Hospital provides a high quality service that is efficient, caring and professional with dedicated staff who show high levels of genuine interest and demonstrate medical expertise. Everything about my visit was top class, from the Doctors, nurses, auxiliary staff and canteen lady with the tea trolley. Cleanliness and hygiene were actively being kept to the highest standards. This Hospital is an example of the NHS at it’s very best and I feel so lucky and grateful to have been admitted there. Thank you to you all.
Visited Accident and emergency services on April 2024
Horton General Hospital has not yet replied.
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Review titled Waiting
Rated 2 stars out of 5
by Warren - Posted on 24 February 2024
The wait time at A&E is extortionate. Poor communication with patients and their family while they wait for hours on end in an almost empty department. Ambulance staff were wonderful
Visited Accident and emergency services on February 2024
Horton General Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
My son was admitted into hospital again after an acute illness. He was unfortunately in over his birthday. Every single staff member in that practice ensure they went above and beyond to treat my son with empathy, kindness and professionalism. Their reassurance to him and to us was exceptional and they ensured not one moment of his birthday was a miss. The donations that they have received is incredible just so they can make sure no child misses out. He received lots of wonderful new toys and teddies, as well as smiles all around. This was our second visit within two months where I also had to stay with him at night. They ensured we were equipped with anything we needed and looked after me as his parent also. Couldn’t be without this service as I had a daughter at home waiting for me, there’s no way I could staying in another hospital as well as trying to be there for my daughter.
Visited Children's & Adolescent Services on February 2024
Horton General Hospital has not yet replied.
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Review titled Prompt and appropriate care
Rated 5 stars out of 5
by Frederick Price - Posted on 21 January 2024
I had a septic little finger which had been bothering me for ten days. On arrival at A&E at Horton in Banbury the staff greeted me promptly, took my details, and asked me to wait. After 40 minutes I was seen by a super nurse who was competent and compassionate. For the medical profession my issue was presumably routine and tiny, but the nurse and the doctor made me feel all-important. After a brief examination the necessary minor op took place. The nurse and doc were incredibly supportive. They then gave me follow up advice and sent me on my way. 10/10.
Visited Accident and emergency services on January 2024
Horton General Hospital has not yet replied.
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Review titled Jaw droppingly incompetent
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
My mother collapsed after being ill a week. She was taken by ambulance to the Horton. They wouldn’t let me in despite her being too unwell to really speak, they said they were too busy to allow me through to advocate for her. They expelled her 6 hours later having left her on sitting upright in a chair all day, saying she had a ‘blood infection’. She collapsed again the following day and was covered in septic rash (blood infection!!) when we got to the JR they could see she’d been x rayed at the Horton and had pneumonia (primary infection). No-one had even told her, let alone me that she had pneumonia! The JR could not believe she’d been let go with infection markers over 240 (they’re supposed to be below 5). The staff at the Horton were rude, dismissive and told her to walk to the pharmacy to get some antibiotics - she could barely say her own name! Honestly she’d be dead if she didn’t have family who had taken her back to a better hospital the following day. I am shocked by how terrible this experience was. Thankfully I don’t live in the UK and have access to much better free healthcare (average a&e wait time of 15 minutes!!), and this experience has made me push my mum to move out with us. To treat someone in their 70’s who was this unwell this badly is just inhumane. If you can, go to the John Radcliffe - you’ll still wait but it’s a much bigger much better hospital with staff who aren’t all straight out of uni with no clue.
Visited Accident and emergency services on January 2024
Horton General Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by MaryH - Posted on 04 January 2024
Had to use A&E Boxing Day afternoon. Seen quickly, all necessary steps taken. Great service, friendly staff. Could not be better.
Visited Accident and emergency services on December 2023
Horton General Hospital has not yet replied.
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Review titled Amazing service.
Rated 5 stars out of 5
by Mary - Posted on 26 December 2023
I was admitted to the rowan day centre after a g.p visit. The staff were fantastic and took very good care of me from start to finish. This service is fantastic as it aims to prevent admittance to hospital and a&e. Some ailments can be investigated and treated within a day and this service is exceptional. The doctor who looked after me was very reassuring and accommodating. The nurses were efficient and did their best to help. The Rowan day centre is a vital service and I am reassured by it being at the Horton with exceptional staff running it. Thank you so much for taking good care of me.
Visited Accident and emergency services on December 2023
Horton General Hospital has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Iain Corcoran - Posted on 27 December 2023
I have inflammation and irritation in my left eye, having taken some ointment with no results of fixing I went to my local doctors and couldn’t get an emergency appointment without having to go online and speak with a triage nurse to then have to wait for an available appointment I took myself to Horton General A&E I spoke with a nurse who directed me to out of hours GP I waited less than 15 minutes was greeted by a warm GP who was very professional and showed confidence and was very thorough and prescribed me with medication the NHS struggles but I can’t say enough about the service I received excellent experience
Visited Don't know on December 2023
Horton General Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
As part of the bowel screening programme I was called in for a colonoscopy on the 4th December. A procedure I was very nervous about but the staff completely put my mind to rest and I was treated with great care. The phone calls I've had from one particular nurse have been excellent and she has been very approachable and kind. The Horton is an excellent hospital and Banbury should be very proud of having such good facilities in the town. A big thank you to the endoscopy team.
Visited Gastrointestinal and Liver services on December 2023
Horton General Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust