Horton General Hospital
Oxford Road, Banbury, Oxfordshire, OX16 9ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb staff, sparkling facilities
Rated 5 stars out of 5
by Naomi H - Posted on 28 February 2023
Thank you everyone, for first class care when my partner collapsed 2 days ago and came to you by ambulance. We were welcomed and reassured from the first moment, by excellent reception, triage and nursing colleagues. Overnight, an amazingly comprehensive range of tests and scans was carried out. Again, more admiration for brilliant porters, doctors and technical colleagues. The facilities were sparkling clean (thanks, cleaners!), tidy and tranquil. Good to see staff working together with efficiency and affection, bless them.
Visited Accident and emergency services on February 2023
Horton General Hospital has not yet replied.
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Review titled Humiliating
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
The nurse doing my first scan was unsympathetic towards a miscarriage and so cold, when I couldn’t pass urine I was told “well she has to wee or she won’t be scanned”, I was also embarrassed by this person by them shouting through the bathroom door (leaving it open whilst shouting) “have you wee’d yet?” And “well we won’t be scanning you until you do” from the waiting room so everyone could hear I couldn’t pass urine. I then had to walk out in front of everyone sat there staring at me. This nurse was just awful, and made my whole scan experience a really terrible one. I can however say, the second nurse to scan me was absolutely lovely and so genuine, and the ladies in the woman’s health centre were fantastic, kind, and overall lovely.
Visited Maternity services on January 2023
Horton General Hospital has not yet replied.
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Review titled Professional yet caring
Rated 5 stars out of 5
by George Thompson - Posted on 11 January 2023
My wife was seen by two young ladies, who were incredible, from South central Ambulance and taken to A&E resus unit. She was there for nearly 8 hours and received great attention from all concerned. She was then moved to CC Unit where she was cared for even better with professional yet caring nursing and medical staff. Nothing was too much trouble and she and I would like to say thank you to everyone, right through her journey, who has and is looking after her. You are all wonderful.
Visited Cardiology on January 2023
Horton General Hospital has not yet replied.
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Review titled Amazing - Thank you so much
Rated 5 stars out of 5
by David Lucas - Posted on 09 January 2023
This is a review for the Horton General and the 111 service. We phoned the 111 service @ 6pm on a Sunday . We were called back promptly by a lovely nurse who was very clear and sympathetic to my sons needs as he had an issue with a sensitive area. After a number of questions we were then put through to a video call so the nurse could ascertain the issue. After this, we were told to head to the hospital. When arriving @ the hospital and polite curteous receptionist asked the issue and we were booked in. We sat down and after only 15 mins we were called in to see an awesome doctor. Again due to the nature of the issue he was very sensitive and thoughtful to my sons needs. He addressed the issue quickly and very proffessionally with help and advice before we headed off. Amazing - everyone was great and my son and i cant thank the NHS enough . Thank you ...
Visited Accident and emergency services on January 2023
Horton General Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Tony Glenister - Posted on 02 December 2022
From the initial phone consultation through to the greeting at the department, the whole of the period in the ward to my "release" the people were fantastic. They all did everything to put my mind at ease at the same time getting on with everything so professionally. The staff were amazing.
Visited Diagnostic Endoscopy on December 2022
Horton General Hospital has not yet replied.
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Review titled Admin is very important
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2022
We were trying to contact the department for more information about an upcoming appointment for my husband. As it happened there was no-one available to help us and there was a message saying that we could email instead. Ok, no problem. The name of the hospital and department, the warning about the recording of calls, and an apology for no-one being available, were all spoken beautifully, clearly and slowly. But then the email address, which was long and complicated, was read out really quickly and not very clearly. In the end we recorded it on our own phone and then had to listen to the recording seven times before we managed to get it all down correctly. So please could you give more thought to this sort of thing - admin really is very important.
Visited Cardiology on November 2022
Horton General Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust