Horton General Hospital
Oxford Road, Banbury, Oxfordshire, OX16 9ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing - Thank you so much
Rated 5 stars out of 5
by David Lucas - Posted on 09 January 2023
This is a review for the Horton General and the 111 service. We phoned the 111 service @ 6pm on a Sunday . We were called back promptly by a lovely nurse who was very clear and sympathetic to my sons needs as he had an issue with a sensitive area. After a number of questions we were then put through to a video call so the nurse could ascertain the issue. After this, we were told to head to the hospital. When arriving @ the hospital and polite curteous receptionist asked the issue and we were booked in. We sat down and after only 15 mins we were called in to see an awesome doctor. Again due to the nature of the issue he was very sensitive and thoughtful to my sons needs. He addressed the issue quickly and very proffessionally with help and advice before we headed off. Amazing - everyone was great and my son and i cant thank the NHS enough . Thank you ...
Visited Accident and emergency services on January 2023
Horton General Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Tony Glenister - Posted on 02 December 2022
From the initial phone consultation through to the greeting at the department, the whole of the period in the ward to my "release" the people were fantastic. They all did everything to put my mind at ease at the same time getting on with everything so professionally. The staff were amazing.
Visited Diagnostic Endoscopy on December 2022
Horton General Hospital has not yet replied.
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Review titled Admin is very important
Rated 3 stars out of 5
by Anonymous - Posted on 04 November 2022
We were trying to contact the department for more information about an upcoming appointment for my husband. As it happened there was no-one available to help us and there was a message saying that we could email instead. Ok, no problem. The name of the hospital and department, the warning about the recording of calls, and an apology for no-one being available, were all spoken beautifully, clearly and slowly. But then the email address, which was long and complicated, was read out really quickly and not very clearly. In the end we recorded it on our own phone and then had to listen to the recording seven times before we managed to get it all down correctly. So please could you give more thought to this sort of thing - admin really is very important.
Visited Cardiology on November 2022
Horton General Hospital has not yet replied.
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Review titled Professional and Friendly
Rated 5 stars out of 5
by Dennis Boxall - Posted on 06 July 2022
Thank you all most sincerely for ‘patching’ me after CT Scans and X-ray. For making me comfortable, “the tuna sandwich”, and for being so reassuring throughout.
Visited Accident and emergency services on July 2022
Horton General Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust