Hospital Of St Cross
Barby Rd, Rugby, Warwickshire, CV22 5PXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Blood Test
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I haven’t been for a blood test in many years and suffering with an anxiety disorder makes them even scarier. The nurse that looked after me today was amazing! She put me at ease straight away, kept me talking and occupied the whole time to keep be distracted from what was happening. She is also the only person able to find my veins straight away which made the whole experience a lot more manageable.
Visited Haematology on July 2024
Hospital Of St Cross has not yet replied.
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Review titled Excellent Care!
Rated 5 stars out of 5
by Stewart Rose - Posted on 05 June 2024
Urgent Care Centre - Reception staff were so welcoming, the nurse who helped me was so caring, NHS at its best! Thanks so much!!!!
Visited Urgent Treatment Centre on June 2024
Hospital Of St Cross has not yet replied.
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Review titled Pleasent until I was continuously ignored
Rated 3 stars out of 5
by Bob - Posted on 06 June 2024
Rugby hospital is overrated. I asked 3 nurses about having an extra pillow for me neck. Jeez freaking grab a pillow! It's not heavy lifting. I'm glad u never had any expectations. It was also unfortunate they don't serve hot meals. It's of no use being kind before surgery and then being an ignorant knob after.
Visited Orthopaedics on June 2024
Hospital Of St Cross has not yet replied.
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Review titled First Class Comprehensive Medical Service
Rated 5 stars out of 5
by Tony Coleman - Posted on 14 May 2024
Hip replacement. Arrived at Rugby St Cross at 7:00am and immediately taken to a reserved bed with all the gowns, etc laid out. Visited by numerous staff (ward nursing, anaesthetist, registrar, Therapy and a magical surgeon) who explained the procedure for the day and put me at total ease. 9:30am taken to surgery. 11:30am hip replacement op complete and on recovery ward.(I stayed awake throughout the operation and did not feel a thing). 2:30pm walking on crutches. The Therapy team made sure of that!!! Home early evening with all meds and recovery/exercise instructions. An amazing experience created by a fantastic team of true professionals, I even had a kiss and cuddle from the lovely Ward Sister when leaving for home. Don’t know how these guys do it for the money. Lovely hospital and it will be my first choice for future procedures. Life changers. I can’t express my heartfelt thanks enough. Thank you
Visited Orthopaedics on May 2024
Hospital Of St Cross has not yet replied.
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Review titled Great Care and professionalism
Rated 5 stars out of 5
by Well looked after - Posted on 10 May 2024
I had a TKR at St Cross recently and can’t thank the Orthopaedic Surgeons, Theatre Staff, Therapy Team and Cedar Ward staff enough for the care and attention given to me. It has been a very good experience, at a time i had been anxious and worried. Thank you all
Visited Orthopaedics on May 2024
Hospital Of St Cross has not yet replied.
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Review titled Excellent staff in outpatients
Rated 5 stars out of 5
by Philip - Posted on 14 May 2024
I had a screening appointment for a colonoscopy today. Easy to park (and relatively cheap!), and the staff member was professional, helpful and friendly. Even better, they were able to offer the test in a couple of days. The NHS at it's best.
Visited Gastrointestinal and Liver services on May 2024
Hospital Of St Cross has not yet replied.
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Review titled Such lovely helpful staff
Rated 5 stars out of 5
by Kirsten - Posted on 08 May 2024
Had MRI booked today and CT at Walsgrave tomorrow- Nurse at St Cross from MRI dept went and asked CT there if I could have the CT there n then - answer was yes and I had all the scans in the one place. All the staff in both departments were really friendly and helpful- and so professional whilst putting everyone at ease in a busy department . They also cancelled the scan booked for the next day, cant praise them or the NHS enough to be honest . Many thanks
Visited Diagnostic Imaging on May 2024
Hospital Of St Cross has not yet replied.
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Review titled Physiotherapy
Rated 5 stars out of 5
by Carolyn Mcgaughey - Posted on 21 April 2024
Visited the physiotherapy department at 11:15 on the 17th April. Very impressed with the service. Everything explained in detail very informative and the therapist was extremely polite and it was obvious she knew her role well. Very pleasant experience thank you.
Visited Physiotherapy on April 2024
Hospital Of St Cross has not yet replied.
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Review titled You heard me, you care, you created an action plan.
Rated 5 stars out of 5
by Abigail - Posted on 18 March 2024
(I know I'm not supposed to leave a name in the review, but he is so worthy of it) I want to thank d.e.go for listening to my concerns and actually hearing me and most of all caring enough to create and action a plan that keeps my diabetes in check and allows me to live a healthier, happier life. You're a real asset to the NHS and I can't thank you enough for helping me get my life back in order. Thank you so very much dan (this won't let me use a capital d) for all your help, your care and your time.
Visited Diabetic Medicine on March 2024
Review titled Hospital Of St Cross
Replied on 04 April 2024
Hello Abigail, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Urgent care
Rated 5 stars out of 5
by Yvonne Leek - Posted on 25 January 2024
Cannot thank the wonderful staff enough for the excellent care they gave my partner following a fall. Xray dept also 1st class.
Visited Urgent Treatment Centre on January 2024
Review titled Hospital Of St Cross
Replied on 04 April 2024
Hello Yvonne, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4204
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust