Hospital Of St Cross
Barby Rd, Rugby, Warwickshire, CV22 5PXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Utter Shambles
Rated 1 star out of 5
by Clive Pallett - Posted on 11 January 2024
After waiting 6 weeks for a hip MRI, I was informed it would be a further 6-8 weeks to get the report. It is now 10 weeks post MRI and no report available. Disgraceful service.
Visited Diagnostic Imaging on December 2023
Hospital Of St Cross has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
Wonderful caring staff on Cedar ward. Cannot fault the professionalism of the whole team from Surgeon, anaesthetists, nurses, cleaners and catering staff. Well done everyone
Visited Orthopaedics on December 2023
Hospital Of St Cross has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Gill Jones - Posted on 27 December 2023
I had my second cataract surgery in October (first in August) under general anaesthetic. Excellent service by all the staff, such kindness, and patience throughout. I do not know names, but I am sure those on duty on that day (6th October) will know who they are. A huge thank you to everyone.
Visited Cataract Surgery on October 2023
Hospital Of St Cross has not yet replied.
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Review titled St Cross Hospital Blood Test Unit - What a Difference!
Rated 5 stars out of 5
by MR RICHARD J OWEN - Posted on 27 September 2023
I was referred by my GP for a blood test at St Cross Hospital. I made an appointment online for 14.15 today. Checked in at 14.10 and left the unit at 14.20. I remember a previous visit some years ago when you simply turned up (no appointment system existed) had to obtain a numbered ticket from a machine and then join the waiting clients (30 +) until your number came up. The nurses were working flat out, but demand was clearly outstripping the resources available. The wait to be seen was from recollection over 45 minutes. I congratulate those in the NHS who have brought about the remarkable improvement to the service provided by this still busy unit.
Visited Haematology on September 2023
Hospital Of St Cross has not yet replied.
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Review titled Totally professional team.
Rated 5 stars out of 5
by John Scobbie - Posted on 14 September 2023
I had to attend Willow ward for a colonoscopy, the staff were polite, professional and courteous. I cannot commend the consultant and his brilliant team highly enough. Thank you all for your dedication and hard work. NHS at its best.
Visited Gastrointestinal and Liver services on September 2023
Hospital Of St Cross has not yet replied.
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Review titled Professional and caring
Rated 5 stars out of 5
by Brigid Grove - Posted on 24 September 2023
I recently spent 3 days on Cedar Ward The staff were very professional and caring. In particular the tall Indian nursing assistant on nights. He worked non stop all night answering to patient needs. He was very respectful in terms of personal care. The whole process of having a knee replacement was made much easier by everything being explained in full with outcome expectations included. Thank you all very much for your care.
Visited Orthopaedics on September 2023
Hospital Of St Cross has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Sadie - Posted on 25 August 2023
I have had to go to the Day Surgery ward twice, and both times I have been impressed by the kindness of the staff. Nurses, doctors and everyone involved were all so caring and reassuring. I am very grateful for their kindness.
Visited Pain Management on August 2023
Hospital Of St Cross has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Excellent practice staff were compassionate knowledgeable skilled!!! An excellent example of the valued NHS
Visited Gastrointestinal and Liver services on August 2023
Hospital Of St Cross has not yet replied.
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Review titled Perfect surgery aftercare
Rated 5 stars out of 5
by Kerri Oneil - Posted on 01 November 2023
I had a complex operation at this hospital. I live in Coventry and this is the first time I’ve ever been to this hospital. My experience with our city hospital has mostly been a shambles, nothing goes to plan and normally just left, so I was pleasantly surprised to be treated with dignity by every member of staff here at St Cross. The recovery nurse was so calming and chatty, surgery staff, nurses, physios & also I had a lovely tea trolley girl have a good normal conversation with me making me feel respected like a human requiring care, should. My obs were done every 4 hours, I was flabbergasted that I was receiving this! New to me! I can’t thank the staff enough here, each and everyone. The experience I had blew me away because I was dreading what I was used to at my normal hospital. If I have choice I will always want to come here in future. Your staff here are a credit to the nhs!
Visited Orthopaedics on August 2023
Hospital Of St Cross has not yet replied.
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Review titled Being spoken to and tears whilst in A&E
by Lbee - Posted on 26 June 2023
I drove myself to St Cross, as I was told there were no ambulances available, I had stabbing pains in my stomach that were making me sick and feel as if I were going to pass out. After getting there A&E was empty and there were two ambulances in the bay. I was seen after 10 mins and taken through to Triage, triage then sent me through to the A&E ward. I was screaming in pain and got told to stop being silly and keep the noise down. I was told I would be given pain relief until the nurse saw self harm marks on my legs, they asked are those track marks? I was absolutely shocked and disgusted. After that I was told they were not treating me and that I was going to Walsgrave. I can’t write what else they said because I found it absolutely vile. My treatment was appalling. I had to discharge myself from Walsgrave yesterday because I was told if my car wasn’t moved after 24hrs I would be charged £100 plus £8 a day. I can’t afford that. I’m back at home and not fully recovered. I couldn’t even wait for the results of my CT scan because I was so worried about the car and charges.
Visited June 2023
Provided by Care opinion
Review titled Hospital Of St Cross
Replied on 28 June 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust