Hospital Of St Cross
Barby Rd, Rugby, Warwickshire, CV22 5PXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled excellent care in Rugby x ray department
Rated 5 stars out of 5
by susan rosemary sutton - Posted on 06 June 2023
With limited mobility and needing x rays of pelvis and right knee the staff on duty were caring and most considerate and I would like to thank them for their excellent professionalism.They have shown today that our rugby hospital is somewhere to be proud of
Visited Diagnostic Imaging on June 2023
Review titled Hospital Of St Cross
Replied on 15 June 2023
Hello Susan, thank you so much for your kind review. The staff will really appreciate your words. If you would like to give a special thanks to the team who went above and beyond with your care, consider nominating them for our OSCAs awards by following this link: https://www.uhcw.nhs.uk/oscas. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Dingley - Posted on 01 August 2023
Would like to thank everyone at the hospital for taking care of me during my knee replacement surgery,the service and after care was exceptional, many thanks to all the staff,my thanks also go to the physio staff who put me on the road to recovery
Visited Don't know on June 2023
Review titled Hospital Of St Cross
Replied on 03 August 2023
Hello Michael, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled A really pleasant experience
Rated 5 stars out of 5
by Victoria T - Posted on 30 June 2023
I visited the endoscopy department today on Willow ward at Rugby St Cross. I was welcomed by a really friendly receptionist that got me booked in and passed to the nursing team. The nurses and other professionals put me at ease and were really supportive and comforting. I completed my visit and was discharged with my paperwork and clear instructions. I would certainly recommend the hospital and staff and would like to thank them for their amazing care and professionalism.
Visited Don't know on June 2023
Review titled Hospital Of St Cross
Replied on 10 July 2023
Hello Victoria, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Great experience
Rated 5 stars out of 5
by Lynne Murphy - Posted on 11 May 2023
Excellent service today when I attended a CT scan ,I was taken in immediately and was finished before my actual appointment. Well done all the staff very efficient and friendly.
Visited Diagnostic Imaging on May 2023
Review titled Hospital Of St Cross
Replied on 15 May 2023
Hello Lynne, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled The Heart Nurse Team
Rated 5 stars out of 5
by Douglas Keill - Posted on 04 June 2023
On the 31st May, 2023, I was reassuringly “Signed Off” by the superb Heart Nurse Team of St Cross Hospital, Rugby. Their very professional care, attention and consideration that I have been so fortunate to have benefited from, for some considerable time, has been superb, and so comfortably personable. For sure I have names, however, my and my family’s sincere thanks and praise encompasses The Heart Nurse team, and their telephone support. To have you “at my side”, within just a ‘phone call, has been, and still is, so wonderfully reassuring. We thank you, once again, so very sincerely, for your support and the wonderful job you do.
Visited Cardiology on May 2023
Review titled Hospital Of St Cross
Replied on 15 June 2023
Hello Douglas, thank you so much for your kind review. If you would like to give a special thanks to the team who went above and beyond with your care, consider nominating them for our OSCAs awards by following this link: https://www.uhcw.nhs.uk/oscas. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Directions
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
The first important thing is to tell patients where you are. St Cross is much better than University Hospital, but it is still difficult to find out where in the warren of St Cross each department is. The web site is almost useless in this respect.
Visited Ophthalmology on March 2023
Review titled Hospital Of St Cross
Replied on 13 March 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Wonderful experience
Rated 5 stars out of 5
by SSmith - Posted on 08 April 2023
I was dreading this surgery having never been in hospital before. However, it was the most pleasant experience, much like a holiday. Staff were respectful, polite, helpful at all times, they worked so hard and really went above and beyond. All members of staff were outstanding. I felt safe and cared for for the 3 days I was there. Only issue is the waiting times as I waited a year for this procedure. After care has also been outstanding. I am so glad I had my complex surgery here, can’t fault the treatment, food and general overall experience
Visited Orthopaedics on March 2023
Review titled Hospital Of St Cross
Replied on 12 April 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled W[llow Ward
Rated 5 stars out of 5
by David Hallam - Posted on 27 February 2023
0n Friday 24/02/2023, I attended an appointment for a Colonoscopy at Willow Ward. I was accompanied by my daughter. On arrival we were given a friendly greeting from the receptionist, she was so friendly, welcoming, professional, funny and helpful. My daughter and I both said that she was the best receptionist we had met. If I had any anxieties regarding the colonoscopy, she put my mind at rest and dispelled all my worries. She was lovely and is an asset to Willow Ward. I must also add that every single member of the team involved with the colonoscopy were also brilliant. They treated me with dignity and all of the nurses and the doctor, kept me informed of all the procedures they were carrying out, and were all very efficient, professional and friendly and reassuring. i have never had such excellent treatment before. The whole team were amazing. I cannot thank them enough. Willow Ward is absolutely amazing
Visited Don't know on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello David, thank you so much for your kind review. If you would like to give a special thanks to an individual or the Willow Ward team for going above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Full Range Of Services
Rated 1 star out of 5
by X-ray facilities - Posted on 23 February 2023
Unable to get through to my GP practice Clifton Road Rugby which is normal had to get a private GP to diagnose my symptoms state that I need a chest ex ray however it appears you do not provide that facility at your hospital why not surely this is a fundamental procedure for diagnoses
Visited Respiratory Medicine on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello, I'm sorry to see you didn't have a positive experience with University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Amazing care and teamwork
Rated 5 stars out of 5
by Malcolm Brownson - Posted on 24 February 2023
The staff on cedars ward really showed outstanding care and teamwork to turn my health around. Holistic care at its finest! As soon as I arrived on the ward I was looked at and immediately treated with care as an individual for my needs. Staff listened to me , were warm and friendly. Thankyou each and every one of you!
Visited Orthopaedics on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello Malcolm, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust