Huddersfield Royal Infirmary
Acre Street, Huddersfield, West Yorkshire, HD3 3EAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great A&E and GP
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
The emergency department and it’s out of hours GP considered my needs well and acted instantly without any roadblocks, unlike the horrible desk people at the GPs who made it their life’s work to not let me see a doctor.
Visited Accident and emergency services on January 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Doctor with no compassion
by septemberep96 - Posted on 25 January 2023
On the advice of 111 and out of concern, I took a woman in her seventies into AE as her sudden onset back pain deteriorated rapidly. We were met by a senior doctor whose opening gambit was how they were unlikely to be able to help, they could not prescribe any pain relief and in all likelihood would be referring her back to her GP. They appeared to make massive assumptions because we had to take her in a wheelchair and when we asked if they would just see her trying to walk they refused! We were referred to frailty team who said no because prior to this event she was not frail. The doctor was heard saying in department to nursing staff that we were unhappy. We are till sat here with no plan. Nursing staff lovely and good advocates.
Visited January 2023
Provided by Care opinion
Huddersfield Royal Infirmary has not yet replied.
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Review titled Professional and kind
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
Visited A&E with my 84 year old mother who had fallen down 10 steps. The staff were brilliant. Lovely with my mum, explained what they were doing and why. Offered tea and biscuits! In the time we were there she had Bloods/ECG/Doctors physical assessment/a talk with Frailty Team/CT scan plus fab portering service! Thank you for providing a top class service given despite all the constraints on the NHS.
Visited Accident and emergency services on January 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Lack of information
Rated 3 stars out of 5
by Rick - Posted on 20 December 2022
Unfortunately I had to attend A& E on one of the days of the nurses strike, so this could have had some impact on the care I received. Nevertheless I was left in the dark as to what was happening for much of the time. During triage I was told I needed some medication and a cannula was put in my arm. This was subsequently not used. I had to ask a nurse what was happening as I was unclear about if/how I was going to be treated and when. At this point the service was good and I was offered a drink and something to eat and told what the plan was and I was having to wait for a cubicle to become available. It was difficult to understand what the doctor was telling me regarding how I was to be treated and I was not given any information on follow up when I was discharged. After being told I could go home I had to wait nearly an hour for someone to remove the cannula, and they forgot about the heart monitoring leads which I removed myself.
Visited Accident and emergency services on December 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Suffered alone for 6 hours
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I had bad cramping pains suddenly at midnight and was suggested by 111 to reach A&E within next hour. I sat there for 6 hour in bad pain before I could see the doctor. Nurse promised me pain killer after 3 hours into waiting but never came back with a a Pain killer. I felt like crying being helpless.
Visited Accident and emergency services on November 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Rude & inconsistent staff
Rated 1 star out of 5
by Kath Mcevoy - Posted on 11 November 2022
My 35 year old partner ended up with a stoma bag after being sent home with a perforated infected bowel 3 years ago, even after his bloods were off the scale!! It was a traumatising time to say the least... I wanted to make an official complaint but realised that one experience shouldn't be judgement of the establishment overall!! I was wrong, nurses are rude & massively inconsistent. It feels like it depends on who is working as to what rules apply! I had to take my crying children home after being on the bus for 2 hours because they weren't allowed to visit even though my partner asked if his children could visit him & was told they could! I have to say that if it wasn't for the few outstanding nurses (I wish I knew their names) I'd of had a breakdown! One of the most horrific times in my families life made worse by rude staff
Visited General Surgery on November 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Suffered alone for 6 hours
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I had bad cramping pains suddenly at midnight and was suggested by 111 to reach A&E within next hour. I sat there for 6 hour in bad pain before I could see the doctor. Nurse promised me pain killer after 3 hours into waiting but never came back with a a Pain killer. I felt like crying being helpless.
Visited Accident and emergency services on November 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Fab services and fab staff
Rated 5 stars out of 5
by Jane Fielding - Posted on 16 October 2022
Within 10 mins of arriving I was triaged & sent to minor injuries unit. I was called in within a few minutes and dealt with. Must have been in and out of HRI within 30 minutes. Excellent service. Thankyou
Visited Accident and emergency services on October 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Great telephone conversation with nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
I had left A&E with a broken leg and I had a stability boot on but no plaster cast and everyone was asking me why I didn’t have a plaster cast on and I was really stressing thinking I’d left too early and was supposed to wait and get a cast put on my leg and I was in a lot of pain and I rang up the number I was given for if I needed anything and I spoke to a nurse on the phone and he was really good and looked at my records and told me that the fracture was stable and therefore didn’t need a cast and he prescribed some painkillers for me. It was a short telephone call but at the start of the call I was in tears full of stress and at the end of the call he had me laughing and I felt so much more at ease. Thank you!
Visited Accident and emergency services on October 2022
Huddersfield Royal Infirmary has not yet replied.
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Review titled Kind and helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2022
I brought my mother to orthopaedic outpatients to have a cast removed. All the staff we met were so helpful, kind and patient with her and we didn’t have to wait long at all. I was really impressed by the standard of care my mother received.
Visited Orthopaedics on August 2022
Huddersfield Royal Infirmary has not yet replied.
Information supplied by Calderdale and Huddersfield NHS Foundation Trust