Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Understandably busy, but horrendous wait in my circumstances
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I was advised by my Gp to attend A&E due to potential Cauda Equina. After I'd booked in & was called to the desk to be asked why I'd come into hospital, I explained the reason and also advised I am a Cancer patient. As someone with Cancer and a compromised immune system, I was booked in at about 18.30 and didn't see any medical professionals until approx 03.30 the following morning.
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Stephen Share - Posted on 07 December 2023
Visited following an Asthma attack and chest pain. Although in the end they were unrelated both were treated with care by excellent staff at all levels. The doctor was thorough, understanding and ensured I understood what was wrong. With the range of tests I had If I was a car I would not need an MOT this year. My thanks to all concerned in the department and support departments.
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled They have hearts like lions
by Patrick826 - Posted on 28 November 2023
I was admitted and operated on recently. I don't know whether my blocked bowel was life threatening or not, (it certainly felt so), but I have to thank all the staff there. I have to say that the level of care and compassion I, and all those around me, received is beyond measure and to maintain that day in, day out, requires special people and they have hearts like lions. All the staff, from the cleaners up warrant mention. All are hard working and all are dedicated. While I was there there was a disruptive patient, but the nurses spent that night moving us around so we weren't disturbed and I was mighty grateful for it and I feel that the positive experience I had aided my recovery. I can't thank them enough. I don't see why my experience wouldn't be the norm, so don't be disheartened by the complainers as some people are never happy.
Visited November 2023
Provided by Care opinion
Hull Royal Infirmary has not yet replied.
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Review titled Timely care
Rated 5 stars out of 5
by Victoria Sykes-Bundy - Posted on 17 October 2023
I attended ward 6 for unplanned care due to right groin pain. I attended the unit and was welcomed by pleasant professional nurses at 9am. I was assessed by medical staff within 30 minutes. A scan was requested and carried out within 2 hours! The report was instantly available and I was leaving at 1145. What first class health care Well done all Brilliant
Visited General Surgery on October 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff on Ward 6 and the radiology team. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Care, dignity and professionalism
Rated 5 stars out of 5
by Hayley Smith - Posted on 15 November 2023
I was admitted to Ward 60 for gall stones, I had my gall bladder removed and was in hospital for a week, I have special needs, this review is written by my father, Stephen Smith. The care my daughter received was 2nd to none, she has now recovered and I cannot thank all the staff on Ward 60 enough, for the dedication of housekeeping to nursing staff to the surgeons, what A professional team providing care and dedication to the highest standard, always there with a smiling face Thank you all so much
Visited Emergency Abdominal Surgery on October 2023
Review titled Hull Royal Infirmary
Replied on 23 November 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff and surgeons on Ward 60. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Emergency care
Rated 5 stars out of 5
by Victoria Sykes-Bundy - Posted on 17 October 2023
Attend A&E at 1110 Long wait to triage, not confidential, other patients could hear! 3hr wait to see nurse. But very happy with my care once with them, friendly and confident. Assessed by a wonderful Doctor who had a lovely bed side manner Great joint decision making
Visited Accident and emergency services on October 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
Attended Children's Emergency with 11 years old son who twisted his ankle to check if it's not broken after calling 111 first. Arrived at 6:30pm, as agreed with 111. It's 11:20pm and we are still waiting. How is this possible that simple x-ray takes around 6 hours! When information board shows that waiting time to be seen is 2hrs and 48 minutes! Surely something is wrong in here.
Visited Children's & Adolescent Services on October 2023
Hull Royal Infirmary has not yet replied.
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Review titled Not listened to
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2023
With a confirmed diagnosis of bilateral subdural haematoma, I felt that I was not listened to when I described what may have caused it and felt fobbed off with a small dose of amitriptyline to 'manage the headache'. It's not a migraine or cluster headache of unknown origin, I have bleeding inside my skull which is getting worse over the past few weeks and which is not going to be resolved by 10mg of amitriptyline. I told the doctor that I had 2 separate head injuries late last year but he didn't seem interested. Now, I can't even get my GP to re-refer me in view of the pain becoming significantly worse of late, to the point that sneezing, coughing, bending down etc are agonising. Do I just wait until a serious bleed occurs causing me long-term damage? As a practising nurse and long-term NHS supporter, I really do feel let down currently.
Visited Neurology on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Felt like a burden
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Sent by my GP after two weeks of migraines. In total I was in Hull Royal for 21 hours and 30 minutes. After seeing a doctor I was told I was getting kept in for observations and to ascertain what medication would best help me. 30 minutes later I was sent to ACU given a prescription of Naproxen, sent for an eye test, which was normal and then sent on my way 21 hours 30 mins after arriving and told if the migraines continue I should go back to my GP and if they get worse return to A & E...no thanks. I felt like I was nothing more then a burden. I was exhausted and in pain most of the night. Only offered two hot drinks and had to wait hours for medication to help. The only positive was a helpful doctor who genuinely wanted to help by keeping me in for obs. His superior thought otherwise without even seeing me sent me on my way to ACU.
Visited Accident and emergency services on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the Emergency Department manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Trying to call the ward
by greenmm59 - Posted on 28 September 2023
My Dad is currently on Ward 90 Hull royal Infirmary. I live 1.5 hours away. I have spent all afternoon ringing the ward, directly and through the operator. No one answers. I’ve tried calling PALS, no one is in to answer. This is extremely stressful. I understand they are busy, I’m a nurse also, this is really beyond a joke! In total I have called 30 times
Visited September 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in trying to reach Ward 90. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust