Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Plastics and trauma clinic
Rated 5 stars out of 5
by Jacky sheppard - Posted on 12 September 2023
Every member if staff brilliant and helpful friendly and made what could have been a traumatic experience into a relaxed experience thankyou 1 and all
Visited General Surgery on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the plastics and trauma clinic. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Lied to about my care
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
My 15yo was fasted from 07:00am for a 12:30admission. She was told that she was first on the list by the anaesthetist, this was changed to last on the operating list and she was not informed. She was sent for and waited in the theatre waiting area only to be told at 4:45pm that she was being cancelled due to an emergency however when the hospital rang to rebook her op date I was informed that she had been cancelled as the operating list had overrun in the morning and so they didn't have time to do her. An honest answer and being kept up to date live time with what was happening regarding her care would have been very helpful and also saved a lot of heartache and one very upset patient who has been left extremely apprehensive about going back in again.
Visited Paediatric Surgery on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Thank you ward 6/60
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2023
I’m a regular on This ward as awaiting surgery but just to say thank you for all the care and support you give under stressful circumstances, you all work hard and keep that smile and laughs going when I see you’ve all worn out , looking after many sick paitents takes passion love and commitment and I thank you for the care you gave me . On such a busy ward - and to the cleaners on the ward amazing job down to last detail you are covering it’s very efficient and you laugh talk to paitents and cheer us all up it’s nice to see , and auxiliary nurses to work hard and help us paitents and take time chat and help us personally if needed always busy on the go , but thank you ward 6/60 in many ways be proud x
Visited Don't know on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff who work on Wards 6 and 60. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Excellent efficient service
Rated 5 stars out of 5
by Lauren - Posted on 02 September 2023
I was surprised how efficiently I was seen at A&E as I appreciate the stress on the NHS at the moment. Staff at the front desks were friendly and informative. I arrived around 2pm and had bloods taken, cannula fitted, IV medication given, a trip up to the ENT ward, and a taxi then booked to take me up to castle hill as no beds at hull royal and the backlog of ambulances meant a taxi was offered. All of this was was arranged as swiftly as the staff could and I arrived at castle hill by 6pm which I didn’t think was a long wait time. I was so pleased to be dealt with efficiently as I felt so poorly. My only complaint would be the people sat in the main waiting area tucking into food, so much eating! Not nice when you feel poorly and you can smell food or hear people crunching, in my opinion this should not be allowed… my sister attended with me and she sat and starved the whole time as we presumed food isn’t allowed. Not very hygienic if you ask me
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and the ENT ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I visited A &E yesterday,following advice from my GP. I arrived at 10 am and was all sorted by midday. The doctor I saw could not have been more caring and efficient. He had a really pleasant manner too which helped me to feel less stressed. The blood test results came back from the lab swiftly too. Both the nurse I saw for tests and the volunteer who found me a chair to sit by the door while I waited for transport, were friendly and helpful. I had dreaded the idea of A & E, but was very impressed. Thank you to all the hard working staff.
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the manager and staff in the A&E department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Great Care and Support
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2023
Following a traumatic accident at work I was brought into A&E fairly quickly. All staff involved in my care were really supportive and reassuring when I was in pain and in shock. I am extremely thankful for them helping to save my life and my arm
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Outstanding staff
Rated 5 stars out of 5
by Jane Spencer - Posted on 31 August 2023
I came in as an emergency, I had an open ankle fracture. Doctors and Nurses from the start were friendly and competent, they worked wonders, from ward 12 to the doctor who operated on me, and now as an outpatient to the fracture clinic. I want to say thank you to the staff at HRI, for the fantastic work they do, I really appreciate it.
Visited Don't know on July 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the emergency department and also on Ward 12. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Terrible experience in A& E
Rated 1 star out of 5
by Jackie Turner - Posted on 24 July 2023
Arrived at 4.00 am with an almost collapsing daughter. Triage nurse not aware that her veins had collapsed despite being told of her symptoms so fitting cannula was excruciating. Then there was no where to lie down to await the doctor. She had to lie on the floor but staff not happy with that and told her to move. She had to beg for pain relief. Saw doctor around 12 noon . Treatment didn't begin until after 13.00. Discharged around 15.45. long queue to pay for car park . There seems to be no clear triage system and night staff handed over 47 not seen patients to the day staff. Only 2 doctors on night duty All in all a most upsetting and painful visit. It took 12 hours for something that should have maybe taken 2.
Visited Accident and emergency services on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the Emergency Department managerial team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled brilliant staff
Rated 5 stars out of 5
by russell weller - Posted on 14 July 2023
My mum is currently in icu and is recieving the best treatment possible big thank you to all the staff who are caring for her at this difficult time
Visited Intensive Care on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the nursing team and staff in the ICU. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Extraordinarily service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Ward 10. The nurses, cleaners,catering,doctors did their job with a smile and with respect for patients. Everyone could not do enough for their patients. Then taken to radiography, the doctor spent time explaining the procedure in detail. The other doctors, nurses radiographer made every effort to put me at ease. I cannot praise the staff highly enough for the care that they gave to me. They deserve great praise, at all levels, for their dedication, hard work and kindness.
Visited Diagnostic Imaging on July 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff on Ward 10. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Information supplied by Hull University Teaching Hospitals NHS Trust