Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Maureen Adams - Posted on 04 July 2024
MRI scan at Askham Bar York. Very pleasant professional staff instantly made me feel at ease. Explained the procedure and were very reassuring. Thank you.
Visited Diagnostic Imaging on July 2024
Hull Royal Infirmary has not yet replied.
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Review titled Endoscopy ward . Hull Royal Infirmary
Rated 5 stars out of 5
by Richard Beeforth - Posted on 30 June 2024
As a result of the bowel screening process, blood was found in my poo earlier this year and I had to go in to Hull Royal Infirmary on 13th June 2024 to have large polyps removed from my bowel which,if left would probably become cancerous. The staff at the endoscopy ward were lovely, they made me feel relaxed and were very efficient. The colonoscopy procedure wasn’t as bad as I thought it would be and all the staff were brilliant. I’ve got to return in a few weeks for removal of remaining polyps and will not be worried at all about the procedure. The whole bowel screening programme is fantastic and almost certainly saved me from bowel cancer. Thank you.!
Visited Gastrointestinal and Liver services on June 2024
Hull Royal Infirmary has not yet replied.
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Review titled Superb Professionalism and care throughout
Rated 5 stars out of 5
by Mark Hudson Buckle - Posted on 07 June 2024
I came into the vascular unit to have a btk amputation however, with knowledge of all the clinicians it was decade to try to save the leg by doing a front foot amputation. This was bot successful and I am now awaiting an btk amputation. Through out the team (from auxiliaries to senior consultants) showed exemplary care and understanding even when I got a tad emotional . All the team members were fantastic with far to many to name-check but they know who they are :-)
Visited Vascular surgery on June 2024
Hull Royal Infirmary has not yet replied.
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Review titled Very Satisfactory
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Arrived at the glaucoma clinic at 8.15am, receptionist checked my details and amended 2 there and then. I was seen within 5 minutes of my appointment time, over the next 3 hours I had 6 or 7 tests (I lost count!) I was conducted to and from the various room. (being autistic, this was a massive benefit!) there was some time in between tests, but not long enough to become bored. 1 lady, in particular was very good, and wasn't hesitant in seeking a second opinion. (or a 3rd!) I came away feeling my condition had been well and truly investigated! On the whole, a very positive experience within the confines of the condition. Fully matches my experience of the local medical practitioners! Full credit and praise to all involved. Thank You!
Visited Ophthalmology on April 2024
Hull Royal Infirmary has not yet replied.
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Review titled Concerns
Rated 1 star out of 5
by David - Posted on 03 May 2024
Wife had cancer op then chemo, she suffers rheumatoid arthritis and during chemo had to have her rheumatoid medication stopped. 9 weeks after her last chemo the trust did not get in touch with my wife to reinstate it, I contacted rheumatology hull and they said she would have to see rhumatoligist at end of may 2023. This means my wife has gone without her medication for 10 weeks or more. multi-disciplinary team (MDT) is a group of trained staff from different areas of healthcare, who meet together every week, to discuss the care of individual patients. The above did not happen now my wife will suffer without her rheumatoid medication.
Visited Rheumatology on April 2024
Hull Royal Infirmary has not yet replied.
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Review titled Kind, caring and informative
Rated 5 stars out of 5
by Gill Payne - Posted on 27 April 2024
I had my regular botox injections today to treat blepharospasm. The consultant has to be one of the nicest people in the world. He has time to explain things and makes me have confidence in what he says.
Visited Ophthalmology on April 2024
Hull Royal Infirmary has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I visited HRI Orthapedic Dept today and I found the service exceptionally good everyone was so friendly from the recepetionist to the radiographer and the nurse who looked after me from going into the clinic until I left she was kind considerate and friendlyand polite also the doctor I saw treated me with the utmost respect thank you all for excellent service
Visited Orthopaedics on April 2024
Hull Royal Infirmary has not yet replied.
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Review titled Lost in the system
Rated 3 stars out of 5
by Jayne Gale - Posted on 10 March 2024
After waiting 3 months for the neurology 'hot clinic' after a referral from A and E my referral was declined as inappropriate. I was not informed why and I am still waiting more than 2 weeks if asking. I had a ct and mri in a&e suggesting I have a brain lesion and demyelation. I already have blood cancer so my anxiety is off the wall. Due process has not been followed and I'm left in the dark. Its unacceptable.
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Not good this time
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
I had an appointment with my neurologist but I didn't get to see the actual neurologist like I did on my last appointment, I had a registrar dr who made me feel like I was making everything up, he didn't even look at my records on the medical file, he just wrote little notes on paper, while he was examined me he was telling me to stop tensing when I wasn't, I have no feeling and numb in that area, I tried to tense this area later on just to see if I can and I couldn't, he disagreed with the actual neurologist diagnosis, I was put on some strong medication for a year and he says if no improvement there is nothing that can be done, no explanation as to what will happen to me if this happens, no explanation of effects of new medication, I also tried to discuss the pain I was in and he says I shouldn't be in any pain with the medication I am taking, but I am in pain, he made me feel like I was making the pain up too, please give patients the option of seeing a registrar or the actual doctor who gave diagnosis, my actual neurologist who gave diagnosis was lovely and understood everything, I have been worried since appointment and relying on Google for information
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Absolutely wonderful
Rated 5 stars out of 5
by Troy Peters - Posted on 20 March 2024
I have been in HRI (Ward 5) for 8 days and the care I received in there was nothing short of incredible. Every member of staff was attentive, kind, caring, and incredibly understanding. Whether I needed medication or even just a drink, they were with me as soon as possible and showed absolute professionalism. Absolute angels.
Visited General Medicine on March 2024
Hull Royal Infirmary has not yet replied.
Information supplied by Hull University Teaching Hospitals NHS Trust