Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolutely wonderful
Rated 5 stars out of 5
by Troy Peters - Posted on 20 March 2024
I have been in HRI (Ward 5) for 8 days and the care I received in there was nothing short of incredible. Every member of staff was attentive, kind, caring, and incredibly understanding. Whether I needed medication or even just a drink, they were with me as soon as possible and showed absolute professionalism. Absolute angels.
Visited General Medicine on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Disgusting ignorance of autism - endocrinology
Rated 1 star out of 5
by Andy - Posted on 29 March 2024
Was referred here by my GP. Requested reasonable adjustments and information to be provided from both P A L S and the endocrinology department. After two weeks, no effort had been made by either to contact me /reply to emails or to assist in providing the reasonable adjustments. I eventually gave up and referred into a different NHS trust. Hull Teaching Hospitals need to learn that autistic patients matter to and they have a duty to ensure that we are catered for and that all staff have mandatory autism training as set out in law. Disgusting place run by obsequious sycophants.
Visited Endocrinology and Metabolic Medicine on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Extra for previous review, not good this time
by Anonymous - Posted on 23 March 2024
During examination while Dr was trying to find ankle reflexs he told me to get up on the bed and kneel down against the wall, very embarrassing and hard position to be in with numbness and balance issues, I've never had to be in this position before just for reflexes even my daughter who was with me was surprised to see this happen, I have new symptoms I wanted to discuss but after everything, Dr making me feel like I was making it up and with this I didn't want to discuss new symptoms, I will wait until I see the main Neurologist Dr who diagnosed me, hopefully that will be my next appointment
Visited Neurology on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Go elsewhere
Rated 1 star out of 5
by Mrs Annoyed - Posted on 18 March 2024
We went to the new urgent care at HRI, we was told we had a up to 4hour wait, after 2 hours not even triage. 6 hours wait all in all. a&e kept sending people from there to urgent care, more in urgent care then a&e. Avoid at all cost.
Visited Urgent care centre on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled First rate treatment
Rated 5 stars out of 5
by Richard Arnold - Posted on 18 March 2024
I was in ward 12 for a week following an accident that seriously damaged my right foot. The service and treatment I received was nothing short of superb. Every member of staff from consultants to porters was charming, friendly, efficient and helpful. I could not have wished for more or wanted for anything. An absolutely first rate experience. Thank you all.
Visited Orthopaedics on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Rude
Rated 2 stars out of 5
by Annoyed - Posted on 25 March 2024
The staff in there made me feel so dumb for not remembering a sezuire I had. No sort of care what so ever! Yo not been round from these parts I would recommend york hospital there better trained and better at understanding stuff like autism hull has no clue and should take a leave out of york hospital book honestly! Thinking getting ready checked out at york for what I ve had as it would be a better call for me. Honestly what a joke
Visited Accident and emergency services on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled What is wrong with HRI staff
Rated 1 star out of 5
by Anonymous - Posted on 14 March 2024
4th time at HRI. Other 3 times I found the staff rude and uncaring. 6.30pm 13/03/2024 orthopedic receptionist was like I disturbed her. Not very welcoming at all. The nurse was really good. Nice, polite. The doctor didn't even look at me. Just at the screen. I came about my hip but my knees, since where hurting, especially the right one which was warm to the touch and look a little bulging ( not from a bone). I rolled my work trousers up but he didn't even bother looking. Just looked at the screen of a approximately 1 month xray and MRI I had and just said " there's nothing wrong with your knee". Shocking. I been to Castle Hill Hospital and they are wonderful. You feel the staff care. Receptionist are a delight. Doctors can't do more for you.
Visited Orthopaedics on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Substandard service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Apauling behavior by patients behaving like animals . Incompetent doctor I came across . Do us all a favor and privatise the entire system .it is not fit for purpose anymore. I'd rather drop dead at home then to go though 5 hour of Incompetence. As for the morning doctor an initial outbreak of infection it is not an urgent care dept matter . Excruciating headaches unstable mood . Weeping lession. No they do not swab at urgent care . She needs more training obviously and drop the non chalant attitude. Disgusted by the third world inability to access medical issues properly .welcome to the nhs 2024. Especially this doctor . I stayed polite and its more then I can say for 90 percent of the drunk foul mouthed local hull patients.
Visited Accident and emergency services on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled ward 80
Rated 3 stars out of 5
by Hadyn Varley - Posted on 29 March 2024
I am writing to express my dissatisfaction with the level of care I received during my recent stay on Ward 80, following an initial positive experience in the acute assessment ward. As a 97-year-old individual grappling with chest pain and shortness of breath, I sought medical attention at your facility. After an understandable wait and commendable care in the acute assessment ward, I was transferred to Ward 80 on March 26th. Unfortunately, this is where my experience took a significant downturn. Upon arrival at Ward 80, I felt as though I was merely "dumped" there without a proper handover. The ward seemed to be sparsely staffed, leaving me feeling neglected and uncared for. My settling into the bed was unassisted, and if not for the presence of my son, I fear my basic needs would not have been met. Throughout my stay, I found myself repeatedly requesting blankets, a request that should be simple yet felt like a burden due to the apparent lack of attention. My inquiries, even those unrelated to my medical condition, went unanswered, reflecting a concerning lack of communication and care on the part of the staff. The overall atmosphere on Ward 80 was one of indifference, which is deeply disheartening, especially given the vulnerability of patients like myself. The contrast between the care received in the acute assessment ward and that on Ward 80 was stark and deeply concerning. I am bringing this to your attention not to disparage your entire service, as my initial care was great although slow, but to highlight a significant area for improvement. The well-being and comfort of patients should be a priority across all wards, and I sincerely hope that my feedback will prompt a review and subsequent enhancement of patient care on Ward 80. Consequently, I was initially put onto Ward 8 [just next door] and they were must welcoming and checked on my every 10 minutes, but unfortunately they didn't have bed ready for me. I look forward to your response and the assurance that steps will be taken to address these issues.
Visited Don't know on March 2024
Hull Royal Infirmary has not yet replied.
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Review titled Exemplary proffessional practice
Rated 5 stars out of 5
by Pauline Elizabeth Sidebottom - Posted on 23 February 2024
I was admitted as an emergency case on Wednesday night of this week.I was poorly and needed emergency treatment.From paramedics to Triage staff to doctors and nurses to porters to CT staff I received the most excellent proffessional and total kindness care.This was start to. Coming home. The hospital HRI.deserve to be praised and the staff who work there.members I remember were the doctors all and nurses that looked after me personally.
Visited Accident and emergency services on February 2024
Hull Royal Infirmary has not yet replied.
Information supplied by Hull University Teaching Hospitals NHS Trust