Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Telephone answering
Rated 3 stars out of 5
by Anonymous - Posted on 18 October 2022
I have been ringing 875875 for most of the day for some information regarding my wife who is in ward 38. No one is annswering the phone, this is not good enough as i cannot visit due to covid...
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 20 October 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in trying to reach Ward 38. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled bad communication
Rated 1 star out of 5
by marychilcott - Posted on 29 October 2022
Phoned this hospital many times, I live in Spain and cannot get through to the hospital departments after being left on hold for over 10 minuets, then cut off. My mother is 93 years old and i am so worried about her. Dreadful, something should be done about this.
Visited Geriatric Medicine on October 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in contacting the hospital. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled dismal
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2022
i attended the a&e on a thursday and after 7.5 hours waiting with a hight temp and very swollen foot was told to go home and take antibiotics, saturday morning with a high fever and black toes waited another 10 hours no pain relief or even a chair to sit on i was admitted at 11pm and had surgery at 1am and lost 2 toes. what makes me so angry is the fact that 5 nurses where on mobile phones compairing face book with each other until they were shouted at by another patient. i know times are hard for staff but to be so uncaring and rude to people is discusting. i am now recovering at home after been admitted twice in 3 weeks ,massive thanks to ward 6 and 7 for the care they gave me unlike a&e. a complaint has been made regarding the a&e department from my lawyers. all the money spent on your cosmetics to the front of the hospital should of been spent on upgrading the a&e.
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 20 October 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the department manager and staff team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Surprisingly super efficient....
Rated 4 stars out of 5
by Visitor from Cornwall - Posted on 24 September 2022
Having had an accident resulting in having to visit the A&E at Hull Royal, the rumours abounded 6 61/2 hours waiting times, as it happened when I arrived 41/2 hours waiting time,as it happened i was called through after an hour to have my wound dressed, apparently open wounds are seeing to ASAP ,the nurses where fantastic,Thank you HRI.
Visited Accident and emergency services on September 2022
Review titled Hull Royal Infirmary
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Life Saving!!!!!
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
I had an episode which later was diagnosed as a stroke. At 8:00, my wife phoned 111, who in turn phoned 999. An ambulance was with me in very fast time, 3 amazing ambulance crew members had me 'blue lighted' to Hull Royal and by 9:45 I was in A & E with a drip attached to me. Following a CT Scan I was admitted to Ward 110. Every member of staff was absolutely brilliant. I cannot thank the ambulance crew, doctors, consultants, nurses and support staff enough. If it wasn't for them I would not be here to write this review. You should be extremely proud of yourselves.
Visited Stroke on September 2022
Review titled Hull Royal Infirmary
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff involved with your care. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Could not have had better treatment
Rated 5 stars out of 5
by Cynthia - Posted on 27 September 2022
All staff very good. Knowing I was nervous everyone made me comfortable and relaxed. A hello and smile greeted me. Throughout the journey explanations continued and the humour was much needed. Patience in abundance.
Visited Diagnostic Imaging on September 2022
Review titled Hull Royal Infirmary
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust