Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb human medics
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
I was admitted by ambulance from another hospital after a positive Lumbar Puncture test result for a Subarachnoid Haemorrhage. Everyone involved with my care were superb. That’s from the cleaners to the consultants and everyone in between. All were gentle and calm - the nurses and more senior folk explained everything well and were reassuring. The ward staff were attentive to my need for pain relief… as well as taking time to reassure me about various tests. The angiograms of my head were completely painless, nothing to be concerned about at all. I can’t speak highly enough of the two wards I was in for a few days. The interventionist radiography team were excellent through the procedure…keeping me informed and chatting it through afterwards.
Visited Neurology on January 2023
Review titled Hull Royal Infirmary
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff involved in your care and wish to invite you to contact our Patient Advice and Liaison Service (PALS) so that you can provide further details. The PALS team can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Prescription issues
Rated 4 stars out of 5
by Sandra cooper - Posted on 15 January 2023
Had a appointment today 15 January for a ear examination so was issued with a white prescription which was not acceptable at my local chemist only for use at the hospital but pharmacy is closed on Sunday so now have to go to my doctor's hoping to get the correct prescription as the hospital is twenty miles away. Apparently this has happened before so why is it continuing?
Visited Don't know on January 2023
Review titled Hull Royal Infirmary
Replied on 26 January 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience with the pharmacy department. We will ensure your comments are shared with the department manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Told Thursday to expect the worst regarding my mum and to inform the family. Requested 4 times to speak to a doctor and still been ignored and been given contradicting information on numerous times. What do I actually have to do to find out the truth and actually facts of what's happening..
Visited Don't know on January 2023
Review titled Hull Royal Infirmary
Replied on 26 January 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in Hull Royal Infirmary, and would like to share your comments with the ward involved with your mother's care. In order to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Life-saving experience
Rated 5 stars out of 5
by Kevin Watson - Posted on 09 February 2023
Having been rushed into A&E under blue lights, extreme trouble breathing, was assessed, Cardiologist attended, taken into Majors, moved to AMU, then on to Ward 500. The care and attention received over the ten nights I was hospitalised was nothing short of perfect. The staff were outstanding, understanding, full of empathy, and always professional yet friendly and approachable. My respiratory issue was resolved, now awaiting further examination by Cardiology.
Visited Respiratory Medicine on January 2023
Review titled Hull Royal Infirmary
Replied on 03 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Emergency Department, AMU and Ward 500 staff. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Stressful
Rated 2 stars out of 5
by Sam - Posted on 12 April 2023
I haven't been given the right care I am trying to change doctors but they aren't allowing it at the moment and won't tell me why
Visited Endocrinology and Metabolic Medicine on December 2022
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent difficulties in trying to change doctors. In order to provide advice for your concern, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Great practice well looked after ? discharge date
Rated 5 stars out of 5
by Stuart William Watson - Posted on 04 January 2023
I was admitted to ward 500 on 28 November 2022 in a rather poorly state I was very well looked after and managed discharge on 15 December 2022. Unfortunately my discharge documents show only my admission date and I require the formal discharge date for my health insurance company. Many thanks for lokking after me so well to to hard working and dedicated staff of ward 500 and all other staff of Hull Royal Infirmary.
Visited Don't know on December 2022
Review titled Hull Royal Infirmary
Replied on 09 January 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with staff on Ward 500. If you still require our assistance regarding your discharge date documentation, please contact our Patient Advice and Liaison Service (PALS), who they can be reached on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Lovely caring staff,
Rated 5 stars out of 5
by Christina Jolley - Posted on 08 November 2022
On my arrival to when I left, the standard of care was excellent, I had an appointment and was seen on time, the nurses where very caring and professional.
Visited Gynaecology on November 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2022
Found the care to be outstanding. Yes, the wait times are long but the nurses and doctors are doing a fantastic job under difficult circumstances.
Visited Accident and emergency services on November 2022
Review titled Hull Royal Infirmary
Replied on 12 December 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families, and we are grateful for your kind comments. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Sent back to my GP
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
I had an arranged phone appointment with a professor in gastro, the appointment was completed and I was informed an MRI scan will be arranged and test results checked. I recieved a letter afterwards as well as a letter sent to my GP to say I did not attend the appointment and I was put to the back of the queue. My health has worsened in the time since then. I am scared to go back there if this is their normal practice and way of helping clearly sick patients due to neglect of care. I have already complained through PALS who had a reply from management who say that I did not attend which is not true at all.
Visited Gastrointestinal and Liver services on October 2022
Hull Royal Infirmary has not yet replied.
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Review titled Astonishing care and treatment
Rated 5 stars out of 5
by Evelyn Cuthill - Posted on 03 November 2022
I suffered a heart attack on Friday morning at 8.00am. The ambulance arrived within ten minutes. The paramedics were superb and so reassuring. They took me to Hull Royal Infirmary. There, I was diagnosed, received initial treatment and was stabilised. A cardiologist came, explained what the problem was and decided I had to go to Castle Hill for an operation. Within minutes an ambulance was available. As the ambulance arrived at Castle Hill, they were waiting for me and I was taken straight into surgery. An hour and a half later I was sitting up in Ward 28 (CMU) having a cup of tea. I still cannot believe it all happened! The care I received was quite simply outstanding and everyone who saw me was so kind, friendly and reassuring. They were also thoroughly professional. Everything was explained to me very clearly. I can only speak about all the staff in the highest possible terms. What a wonderful department it is and what remarkable people work there. How lucky we are to have you! I shall never be able to thank you enough for all you did for me. You, quite literally, saved my life.
Visited Accident and emergency services on October 2022
Review titled Hull Royal Infirmary
Replied on 09 November 2022
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the teams who looked after you so well during your treatment. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust