Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Janet Sandland - Posted on 05 March 2024
My hub was sent to the plastic and trauma department after a dog bite from Scarborough. We attended an and e Thursday night and had an appointment Saturday morning at 9.30. Hub was assessed and seen to by the surgeon within 90 minutes. We had a follow up appointment on the Sunday morning,waited about 15 minutes. Very friendly staff,very professional and did an excellent job. NHS at its best.
Visited General Surgery on February 2024
Hull Royal Infirmary has not yet replied.
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Review titled Amazing Mobile MaxxilloFacial Dr.
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
My husband received a set of stitches to his head and scalp following an altercation with a roof ladder. The MaxxioFacial doctor was amazing despite rushing inbetween different departments and working solo from his mobile "tool box" as the clinic was closed as it was during the night shift! The hospital was very busy!! I just wanted to say a huge thank you for a great service and the complimentary hair cut which my husband received! Great sense of humour whilst delivering professional reassurance and medical care!
Visited Oral and Maxillofacial Surgery on February 2024
Hull Royal Infirmary has not yet replied.
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Review titled What is going on?
Rated 3 stars out of 5
by Anne Callaghan - Posted on 03 February 2024
I arrived at emergency care by ambulance which my GP had called. I was asked so many times why I felt I needed/ had needed an ambulance. I could only repeat that my GP, in his professional opinion felt I did. What is going on? My complex medical needs do not make for clear communication. 20+ hours in Emergency care and the physical pain was beginning to trigger my mh issues. The surgeon I spoke to was doing tests and I had no issue with waiting. Only the realisation that my independence now depends on my rollator, which I had not been allowed to bring in the ambulance became, for me, the main issue. It was regularly announced to stay hydrated and getting to a water source and attempting to fill the most flimsy plastic cups while in severe pain meant that was not happening. My body pain was extreme and so did at times ask nurses for assistance and hit and miss was the reaction along with lectures of the ways I was attempting to manage by using a hospital wheelchair for my disability. It was not working but I need a walking aid. I had only 1 bag with items for if I was admitted (the last thing I wanted) a cross body bag. The surgeon was very efficient and if I could just find out why or what was exacerbating my usual pain I hoped it could be treated. Again I accept that in any team there are a mix. I also respect the pressure the nursing team are under. Yet some nursing staff appeared to have no knowledge of how to communicate with someone with complex pain. So no matter how much they ' tell me' to do something or how much they persist and raise their voices, if I cannot do it, it is because my body is unable to. At one point I almost urinated because of the intimidation of one nurse. Any lack of communication appeared to involve a number of other nurses becoming involved? I have reflected on my visit I was in extreme pain and had no mobility aid that I needed to go to buy cold drinks or food, going to toilet was a challenge. The surgeon could not get a diagnosis and I was pleased to be discharged. I do remain unsure of it I was a inpatient or outpatient? If a nurse, without any warning should attempt to move anyone without warning, for me it can cause more pain. If not a patient then this needs to be much clearer. I had some much needed meds with me but if not a patient, who is responsible? The mobility for me was the issue and yet have since been told there are walkers available? Again, patient or outpatient? I was trained to be a anti oppressive practitioner and worked with many vulnerable people. I worked in statutory services and realise not all professionals have training, but I would have thought the NHS would be aware of the need to treat all patients or outpatients or whatever we actually were/are with practice that does not oppress, respects the individual and is aware that under different circumstances people act differently when in pain, fear, worry and out of comfort zones. I will be seeking further information.
Visited Don't know on February 2024
Hull Royal Infirmary has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Mrs Judy Jowers - Posted on 30 January 2024
From the moment I entered Medical Outpatients to be seen by the Rheumatology Department I was treated with great consideration, patience and kindness. All the staff went out of their way to put me at my ease, willingly answered questions and anticipated my needs. I was even offered a wheelchair which arrived promptly, was sanitised and proved to be of real benefit. Waiting times were minimal and the organisation was excellent; in the space of just over two hours I had seen the consultant, had blood samples taken, been given a steroid injection and had 3 x-rays. I left feeling reassured and knowing a plan was in place for treatment. The Rheumatology Department is to be highly commended.
Visited Rheumatology on January 2024
Hull Royal Infirmary has not yet replied.
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Review titled 1st Class Treatment Received
Rated 5 stars out of 5
by Steve Grice - Posted on 09 December 2023
I had to attend Hull Royal Infirmary today for an x-ray on my foot. I was seen quickly and informed that unfortunately I had broken bones in my foot. The care I received was absolutely outstanding from checking in to being discharged back to North Staffs for additional treatment. I know that the NHS are constantly getting poor press but today for me they were outstanding in every way. Thank you to everyone that assisted me today at the Accident and Emergency Dept it is very much appreciated.
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled Not good
Rated 2 stars out of 5
by Sam - Posted on 11 January 2024
My doctor here doesn't listen and they definitely don't understand my condition I have thought about changing doctor but this one is my 3rd in 3 years
Visited Endocrinology and Metabolic Medicine on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled Disappointing care.
Rated 2 stars out of 5
by Anonymous - Posted on 11 February 2024
My NHS treatment has been outsourced to the Spire Hospital Hull. I was advised by Spire Hospital that the waiting time for a nerve block was up to 12 weeks. Now I have told that because the consultant Radiologists are extremely busy I could wait up to 20 weeks or longer. However, if I went privately I would only have to wait 2 weeks.
Visited Neurosurgery on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled Extremely friendly and helpful staff
Rated 5 stars out of 5
by Angela - Posted on 15 December 2023
On the context of squeezed services and a lot of pressure, I wanted to leave a review as I was so very impressed with the staff in hull royal’s orthopaedics department. I e visited twice now, and have witnessed and received such friendly, patient and caring interactions from all the staff - nurses and orderlies through to consultant. I watched how other patients are spoken to and was thinking how pleased I’d be if an elderly relative of mine was receiving this level of care. Thank you for being such a kind and caring bunch. Appointments here have been a pleasure, and even just sitting in the waiting area hearing how everyone is interacting has been heartwarming. Well done.
Visited Orthopaedics on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled amazing staff
Rated 4 stars out of 5
by Kenny Joyce - Posted on 06 December 2023
went in to a&e with chest pain, staff were attentive, diligent and caring, the care i got was second to none , i cannot praise and thank the doctors and nurses enough for the care and attention i received , the only complaint i have is the pharmacy, when i was waiting for my take home medication i was told after sitting there for 3 hours that the pharmacist had forgot to write my prescription , but the fantastic staff gave me coffee and sandwiches while i was waiting, god bless nhs staff
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.
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Review titled Understandably busy, but horrendous wait in my circumstances
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I was advised by my Gp to attend A&E due to potential Cauda Equina. After I'd booked in & was called to the desk to be asked why I'd come into hospital, I explained the reason and also advised I am a Cancer patient. As someone with Cancer and a compromised immune system, I was booked in at about 18.30 and didn't see any medical professionals until approx 03.30 the following morning.
Visited Accident and emergency services on December 2023
Hull Royal Infirmary has not yet replied.
Information supplied by Hull University Teaching Hospitals NHS Trust