Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 05 October 2023
Attended Children's Emergency with 11 years old son who twisted his ankle to check if it's not broken after calling 111 first. Arrived at 6:30pm, as agreed with 111. It's 11:20pm and we are still waiting. How is this possible that simple x-ray takes around 6 hours! When information board shows that waiting time to be seen is 2hrs and 48 minutes! Surely something is wrong in here.
Visited Children's & Adolescent Services on October 2023
Hull Royal Infirmary has not yet replied.
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Review titled Not listened to
Rated 3 stars out of 5
by Anonymous - Posted on 25 October 2023
With a confirmed diagnosis of bilateral subdural haematoma, I felt that I was not listened to when I described what may have caused it and felt fobbed off with a small dose of amitriptyline to 'manage the headache'. It's not a migraine or cluster headache of unknown origin, I have bleeding inside my skull which is getting worse over the past few weeks and which is not going to be resolved by 10mg of amitriptyline. I told the doctor that I had 2 separate head injuries late last year but he didn't seem interested. Now, I can't even get my GP to re-refer me in view of the pain becoming significantly worse of late, to the point that sneezing, coughing, bending down etc are agonising. Do I just wait until a serious bleed occurs causing me long-term damage? As a practising nurse and long-term NHS supporter, I really do feel let down currently.
Visited Neurology on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Felt like a burden
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
Sent by my GP after two weeks of migraines. In total I was in Hull Royal for 21 hours and 30 minutes. After seeing a doctor I was told I was getting kept in for observations and to ascertain what medication would best help me. 30 minutes later I was sent to ACU given a prescription of Naproxen, sent for an eye test, which was normal and then sent on my way 21 hours 30 mins after arriving and told if the migraines continue I should go back to my GP and if they get worse return to A & E...no thanks. I felt like I was nothing more then a burden. I was exhausted and in pain most of the night. Only offered two hot drinks and had to wait hours for medication to help. The only positive was a helpful doctor who genuinely wanted to help by keeping me in for obs. His superior thought otherwise without even seeing me sent me on my way to ACU.
Visited Accident and emergency services on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the Emergency Department manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Trying to call the ward
by greenmm59 - Posted on 28 September 2023
My Dad is currently on Ward 90 Hull royal Infirmary. I live 1.5 hours away. I have spent all afternoon ringing the ward, directly and through the operator. No one answers. I’ve tried calling PALS, no one is in to answer. This is extremely stressful. I understand they are busy, I’m a nurse also, this is really beyond a joke! In total I have called 30 times
Visited September 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in trying to reach Ward 90. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Plastics and trauma clinic
Rated 5 stars out of 5
by Jacky sheppard - Posted on 12 September 2023
Every member if staff brilliant and helpful friendly and made what could have been a traumatic experience into a relaxed experience thankyou 1 and all
Visited General Surgery on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the plastics and trauma clinic. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Lied to about my care
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2023
My 15yo was fasted from 07:00am for a 12:30admission. She was told that she was first on the list by the anaesthetist, this was changed to last on the operating list and she was not informed. She was sent for and waited in the theatre waiting area only to be told at 4:45pm that she was being cancelled due to an emergency however when the hospital rang to rebook her op date I was informed that she had been cancelled as the operating list had overrun in the morning and so they didn't have time to do her. An honest answer and being kept up to date live time with what was happening regarding her care would have been very helpful and also saved a lot of heartache and one very upset patient who has been left extremely apprehensive about going back in again.
Visited Paediatric Surgery on September 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Thank you ward 6/60
Rated 4 stars out of 5
by Anonymous - Posted on 04 August 2023
I’m a regular on This ward as awaiting surgery but just to say thank you for all the care and support you give under stressful circumstances, you all work hard and keep that smile and laughs going when I see you’ve all worn out , looking after many sick paitents takes passion love and commitment and I thank you for the care you gave me . On such a busy ward - and to the cleaners on the ward amazing job down to last detail you are covering it’s very efficient and you laugh talk to paitents and cheer us all up it’s nice to see , and auxiliary nurses to work hard and help us paitents and take time chat and help us personally if needed always busy on the go , but thank you ward 6/60 in many ways be proud x
Visited Don't know on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff who work on Wards 6 and 60. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Excellent efficient service
Rated 5 stars out of 5
by Lauren - Posted on 02 September 2023
I was surprised how efficiently I was seen at A&E as I appreciate the stress on the NHS at the moment. Staff at the front desks were friendly and informative. I arrived around 2pm and had bloods taken, cannula fitted, IV medication given, a trip up to the ENT ward, and a taxi then booked to take me up to castle hill as no beds at hull royal and the backlog of ambulances meant a taxi was offered. All of this was was arranged as swiftly as the staff could and I arrived at castle hill by 6pm which I didn’t think was a long wait time. I was so pleased to be dealt with efficiently as I felt so poorly. My only complaint would be the people sat in the main waiting area tucking into food, so much eating! Not nice when you feel poorly and you can smell food or hear people crunching, in my opinion this should not be allowed… my sister attended with me and she sat and starved the whole time as we presumed food isn’t allowed. Not very hygienic if you ask me
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and the ENT ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
I visited A &E yesterday,following advice from my GP. I arrived at 10 am and was all sorted by midday. The doctor I saw could not have been more caring and efficient. He had a really pleasant manner too which helped me to feel less stressed. The blood test results came back from the lab swiftly too. Both the nurse I saw for tests and the volunteer who found me a chair to sit by the door while I waited for transport, were friendly and helpful. I had dreaded the idea of A & E, but was very impressed. Thank you to all the hard working staff.
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the manager and staff in the A&E department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Great Care and Support
Rated 4 stars out of 5
by Anonymous - Posted on 14 September 2023
Following a traumatic accident at work I was brought into A&E fairly quickly. All staff involved in my care were really supportive and reassuring when I was in pain and in shock. I am extremely thankful for them helping to save my life and my arm
Visited Accident and emergency services on August 2023
Review titled Hull Royal Infirmary
Replied on 31 October 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust