Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding staff
Rated 5 stars out of 5
by Jane Spencer - Posted on 31 August 2023
I came in as an emergency, I had an open ankle fracture. Doctors and Nurses from the start were friendly and competent, they worked wonders, from ward 12 to the doctor who operated on me, and now as an outpatient to the fracture clinic. I want to say thank you to the staff at HRI, for the fantastic work they do, I really appreciate it.
Visited Don't know on July 2023
Review titled Hull Royal Infirmary
Replied on 12 September 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the emergency department and also on Ward 12. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Terrible experience in A& E
Rated 1 star out of 5
by Jackie Turner - Posted on 24 July 2023
Arrived at 4.00 am with an almost collapsing daughter. Triage nurse not aware that her veins had collapsed despite being told of her symptoms so fitting cannula was excruciating. Then there was no where to lie down to await the doctor. She had to lie on the floor but staff not happy with that and told her to move. She had to beg for pain relief. Saw doctor around 12 noon . Treatment didn't begin until after 13.00. Discharged around 15.45. long queue to pay for car park . There seems to be no clear triage system and night staff handed over 47 not seen patients to the day staff. Only 2 doctors on night duty All in all a most upsetting and painful visit. It took 12 hours for something that should have maybe taken 2.
Visited Accident and emergency services on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the Emergency Department managerial team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled brilliant staff
Rated 5 stars out of 5
by russell weller - Posted on 14 July 2023
My mum is currently in icu and is recieving the best treatment possible big thank you to all the staff who are caring for her at this difficult time
Visited Intensive Care on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the nursing team and staff in the ICU. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Extraordinarily service
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2023
Ward 10. The nurses, cleaners,catering,doctors did their job with a smile and with respect for patients. Everyone could not do enough for their patients. Then taken to radiography, the doctor spent time explaining the procedure in detail. The other doctors, nurses radiographer made every effort to put me at ease. I cannot praise the staff highly enough for the care that they gave to me. They deserve great praise, at all levels, for their dedication, hard work and kindness.
Visited Diagnostic Imaging on July 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with all the staff on Ward 10. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Poor!!
Rated 2 stars out of 5
by Anonymous - Posted on 21 July 2023
I was admitted to the hospital on Tuesday 18th July 2023, I was given a bed on the accurate assessment unit. I was moved upstairs to ward 500 on Wednesday morning at 7.30am in the morning and was put in a tiny room named the quiet room. I sat on a chair all day until 5.30pm when I was finally given a bed. I was told that people were waiting to be discharged and no beds fair enough, but why not have the patient that is being discharged a chair in the quiet room and just wait for discharge paper work ?? I can not tell you how draining it was sitting on a chair for 10 hours. Surely this could be looked into for future discharges. The care I received was good it was just the very uncomfortable chair I had to sit in all that time.
Visited Respiratory Medicine on July 2023
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience on Ward 500. We will ensure your comments are shared with the nursing and managerial team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled I was treated with the utmost courtesy and friendliness
by Woody Woodpecker 1921 - Posted on 15 June 2023
In June 2023 I had a large polyp removed in the Endoscopy Department of Hull Royal Infirmary. I was treated at all times by everyone on the staff with the utmost courtesy and friendliness. They kept me informed of the situation, there being a long delay caused by medial problems with the patient ahead of me. Once the procedure began I was most impressed with the skill of the Endoscopist who manipulated the equipment most delicately. The aftercare support was most welcome:- I even got chocolate biscuits as requested! Heartiest congratulations to everyone involved and very many thanks. It was almost a pleasure to have been there!
Visited June 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 20 June 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients. We will ensure your kind comments are shared with the staff in the endoscopy department at HRI. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Disgusting
Rated 2 stars out of 5
by Adrian - Posted on 16 June 2023
Visited female friends took card and flowers, got told flowers where not allowed because of pollen they can do any work on the HRI but inside its dull and miserable walls are mucky and marked no colour at all. For an hospital that as nothing cheerful about it and they have patients you would of thought flowers would be acceptable. When leaving a nurse just got picked up by partner I gave the flowers to her explained the situation and thanked her for the work she did but overall very disappointed in this hospital that just looks sad and miserable no colour and dull
Visited Don't know on June 2023
Review titled Hull Royal Infirmary
Replied on 20 June 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience at Hull Royal Infirmary with regards to your gift of flowers. Whilst this would have been a most welcome gift for your friends, hospitals have discouraged friends and relatives bringing flowers into the hospital environment since 1996. This is due to the risk of spreading germs, (especially on wards where patients are particularly vulnerable to infection), aggravating allergies or creating more work for nurses and hospital staff. Please note that this decision has been made with the patients' best interests at heart. We will ensure your comments regarding the décor of the hospital are shared with the Facilities Department. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Friendly and kind staff
by coordinationcm93 - Posted on 21 June 2023
I've just been discharged today after staying on Cedar ward. I would like to thank all the staff that has been working for the last 2 days, every one of them has been friendly and kind and always checking on me, so a massive thank you for looking after me
Visited June 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 27 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department
Provided by Care opinion
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Review titled Astute helpful
Rated 5 stars out of 5
by Mr.michael gerard condon - Posted on 01 July 2023
Professional polite and respectful doctors and staff . Diagnosed my problem and advised me of the next step to follow up with . Made me feel he was genuinely concerned with my healthnsnd listened intently.
Visited Accident and emergency services on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We would like to share your kind comments with the staff involved in your care. In order for us to do this please contact our Patient Advice and Liaison Service (PALS) so that further details can be taken. They can be reached by one of the methods below. • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Brilliant care
Rated 5 stars out of 5
by Mrs Susan hunt - Posted on 28 June 2023
My short stay on "Cedar Ward" was excellent Can't praise everyone Surgeons recovery and ward nursing staff enough.Very caring, professional and reassuring by everyone.Relaxed atmosphere.Thankyou all .
Visited Gynaecology on June 2023
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff on Cedar Ward. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Information supplied by Hull University Teaching Hospitals NHS Trust