Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Neurosurgery Hull
by Freddy - Posted on 21 June 2023
I have just read a previous post regarding Neurosurgery. My GP sent an urgent referral to the Neurosurgery. I am unable to find out when I am likely to get an appointment. I believe patients should be given some indication as to when they are likely to be seen.
Visited May 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 10 July 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your difficulties. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Wonderful care and outcome
Rated 5 stars out of 5
by Christine Wilson - Posted on 18 May 2023
I am so pleased with the results of my two eye operations - one to repair a hole in my retina when the lens was also replaced and the second for a cataract. The care was exemplary and the outcome has left me without the need for prescription glasses or contact lenses. I only need simple reading glasses and my eyesight was incredibly poor before. I have not seen this well for over 50 years!!
Visited Ophthalmology on May 2023
Review titled Hull Royal Infirmary
Replied on 24 May 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Eye Hospital. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Amazed
Rated 5 stars out of 5
by Kimberly Chambers - Posted on 08 April 2023
Thank you to all the kind n patient staff on duty today I was brought in by ambulance n within 10 mins of arriving had my obs n bloods done Then into main a n e n was seen ny doctor eho arranged an mri It was the nicest hospital i have ever been to ..clean and very efficeint x
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 15 April 2023
Excellent care from Ward 50. All the staff are very professional and attentive at all times. Nothing is too much trouble. The ward is immaculately clean,the food is good - the staff ensure that you have what you want to eat and drink. Nursing staff are the tops
Visited Nephrology on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of Ward 50. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Decent experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2023
All staff were very reassuring and stayed calm even when the alarms were sounding. We were offered a hot drink and communication was exceptional. The doctor we were with called us to the front desk to let us know that his shift was ending, and that he would hand us over to someone else. We really appreciated this as it felt as though we were being kept in the loop. The fresh air machines were very welcome!! Sometimes emergency departments can smell a bit strong, but the machines ensured there were no unwanted odours lingering. A nice touch! There is a staff notice board with the word "Polite" running vertically down the page and this is displayed opposite rooms 12 and 13; there are four spelling errors on it. We were seen very quickly all things considered, but we were waiting quite a long time for some ECG results. That aside, this is a very nice A&E department.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff and managers of the Emergency Department (A&E). If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled 11 hour wait!
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
Got there early hours in the morning, my partner had bad chest pains. Was told it would be an 11 hour wait, hadn't managed to bring money with us so was unable to get food that whole time. Not enough available toilets (1 men, 1 woman, and 1 disabled) for the whole of the emergency department. In the disabled toilet there was no emergency pull cord either which is a big issue if a disabled person had an accident in the toilet. Then people was repeatedly called through the night, not just once or twice but nearly every hour on the hour when it was obvious they had left. Overall I understand people are there that could easily be seen elsewhere but those that can be seen elsewhere should be turned away at the reception. Patients who can eat should be offered some biscuits or a sandwich at regular intervals.
Visited Accident and emergency services on April 2023
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department and we will ensure your comments are shared with the manager. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
My mum spent the day in a&e being assessed and waiting for a bed on the ward. The staff were so nice and kind, always checking in on how mum was and offering us drinks. Their care and compassion for my mum, who has dementia was fantastic. Thank you!
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 12 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Wait for Urgent Appointment - no support
by Psicocat - Posted on 27 March 2023
I am waiting for an urgent neurosurgery appointment. Got through on number given after 45 minutes. Can't give me an update as they don't have that info. Transferred to another number 10 minutes later to be asked why I'm ringing that number! Explained I was transferred. Was told they can't help me, but amounts for urgent are about a month wait. Its been 7 weeks now. Was told it could be August, they can't tell me more.
Visited March 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience trying to reach the neurosurgery department and your continued wait for an appointment. We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Visit to Gynaecology Department Hull Royal Infirmary
by Patricia5787 - Posted on 28 March 2023
Managed to find a parking space. The new system of payment is better as you pay when you leave the car park which means that you don't have to worry about and late appointments. It is pleasant walking in the grounds of HRI and the department I visited was very efficient. I have no complaints with the NHS. or Hull Hospital. A & E is completely different, I think it could work better without Government interference, targets etc. The staff work as hard as they can. I think they need more staff and encouragement.
Visited March 2023
Provided by Care opinion
Review titled Hull Royal Infirmary
Replied on 20 April 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the Facilities Department. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Outrageous
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2023
The staff were friendly thats the only positive. I filled 111 form. Went to urgent care centre. Waited 4 hours for results only to be told to go to a and e. Waited five hours for heart results. After five hours we left without the results because we had been in hospitals since 11am to 9pm. We didn't eat or drink. No one was wearing face masks. I am likely to die with stress from waiting and contracting an illness from being around people for so long with no protection. Absolutely awful. No wonder the bbc said we have the worse service in the whole of the uk
Visited Accident and emergency services on March 2023
Review titled Hull Royal Infirmary
Replied on 10 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We would like to share your comments with the department manager and team so that improvements can be made. In order to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
Information supplied by Hull University Teaching Hospitals NHS Trust