Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2023
well looked after the nurses where very good .food was ok but not enough care was good and the night crew were very good no problem with any thing.
Visited Orthopaedics on November 2022
Review titled Ipswich Hospital
Replied on 21 February 2023
Many thanks for taking the time to leave your comments, I hope you are continuing to make a good recovery at home. Thank you
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Review titled Fantastic quality care.
Rated 5 stars out of 5
by Keith - Posted on 23 November 2022
Following my recent visit to Levington ward to undergo spinal surgery l had to write this review and express my thanks to all those involved with my care. The whole team were just outstanding, l just can’t praise them enough, they were caring, friendly and professional at all times. Thank you one and all.
Visited Orthopaedics on November 2022
Review titled Ipswich Hospital
Replied on 02 December 2022
Many thanks for taking the time to leave your kind words, I have forwarded these onto the Matron for Levington Ward to share with the wider team. It is great to hear how they had such a positive impact on your care and overall experience, and I hope you are continuing to make a good recovery at home.
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Review titled Wonderful care
Rated 5 stars out of 5
by Trish Fray - Posted on 16 November 2022
I have just returned home after spending 6 days in hospital in Needham Ward , all the staff from the Paramedics, A& E , the Surgery team and the Doctors , nurses and student nurses , the Physios the cleaning team and the people serving food and drink were absolutely marvellous, so caring nothing was too much trouble thank you
Visited Orthopaedics on November 2022
Review titled Ipswich Hospital
Replied on 17 November 2022
Many thanks for your kind words and comments which I have passed onto the teams concerned with your care and treatment. I hope you are continuing to make a good recovery at home and once again thank you for taking the time to leave your feedback.
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Review titled Delays and Poor Communication
Rated 2 stars out of 5
by Mary S - Posted on 21 November 2022
Endless delays at every stage of the process, appalling communication. Whether it´s waiting for an appointment, waiting for a consultation summary or for test results (even when they are categorised as"urgent") nothing happens until you phone repeatedly. Systems are very old-fashioned, it´s still letter by post. One consultation summary took 2 months to arrive. This isn´t about money, it´s about lack of organisation and competence. Even the basics are poor: the website doesn´t give the departmental email address.
Visited Neurology on November 2022
Review titled Ipswich Hospital
Replied on 22 November 2022
Thank you for taking the time to leave your comments regarding your treatment and the delays you experienced at Ipswich Hospital. I am sorry for any inconvenience and unnecessary stress that this has caused. I would like to look into these further but require some more information to do so. Could you please give me a call at your convenience on 01473 702101 so I can gather the information needed. Many thanks Steve Bruce - Patient Experience Team
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Review titled Good service
Rated 5 stars out of 5
by Keith - Posted on 18 November 2022
Had vascular op and surgeon was very kind and excellent. The nurses on the ward was very efficient , friendly and looked after me well. Thank you.
Visited Vascular surgery on November 2022
Review titled Ipswich Hospital
Replied on 21 November 2022
Thank you for taking the time to leave your kind words which I have forwarded onto the vascular team who will be thrilled to read them. I hope you are continuing to make a good recovery at home. Many thanks
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Review titled Excellent care
by Cilla23 - Posted on 29 December 2022
Taken via ambulance to A/E Received excellent care from all members of staff even thought very busy and appeared short staff Great aftercare follow ups The NHS is still great and we are lucky to have it
Visited November 2022
Provided by Care opinion
Review titled Ipswich Hospital
Replied on 03 January 2023
Thank you for taking the time to leave your comments regarding your recent experience at Ipswich Hospitals A&E. I will make sure your kind words are forwarded onto the A& E and Ambulance service for their attention. I hope you are continuing to make a good
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Review titled The worst experience in hospital
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
Unfortunately there isn’t any care anymore was left in a deflated bed after pointing out a problem and no care for toiletry needs or checking of fluid input and output just a tick box exercise. After pointing this out to a nurse nothing was done they are just too busy with not enough staff to take care of basic needs
Visited General Surgery on October 2022
Review titled Ipswich Hospital
Replied on 27 October 2022
Thank you for taking the time to let us know for your recent experience at Ipswich Hospital and I am sorry that this was not as expected. We would like to look into this further but require some more information, could you please contact me on 01473 702101 or patient.experience@esneft.nhs.uk at a convenient time to gather the information required. Many thanks
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Review titled Compassionate, Caring and Professional Practice
Rated 5 stars out of 5
by Gillian Otter - Posted on 29 October 2022
Attending A&E for 5 hours last night to accompany my partner needing treatment I witnessed excellent working practices while staff supported an older gentleman. The patient was waiting for admission to a ward and presented as very vulnerable with a high level of support needs. At times he became highly agitated and demanding, on occasions shouting, which would have been distressing and upsetting for those people feeling unwell and waiting anxiously for their diagnosis and treatment. Numerous staff at various times gave their support to this gentleman, Doctors, Nurses, Paramedics, Police, A&E Receptionists, Porter/ward staff, cleaning staff. I was so impressed by their patience, their caring approaches, the physical and emotional support they provided while continuing to work under extreme pressure in their jobs. I really hope the staff will see and read my review as I want to acknowledge to them all that they are doing such a great job. I`ve visited A&E on many occasions and cannot express enough how very much appreciated the NHS staff are during these very stressful times in life. Thank you for your care and for being so compassionate and professional to us and those vulnerable people who may at times try all our patience.
Visited Accident and emergency services on October 2022
Review titled Ipswich Hospital
Replied on 01 November 2022
Thank you for taking the time to leave your comments regarding your recent observations and care whilst waiting for your partner to be treated in A&E. I have forward them onto the relevant team leaders to share with their wider teams. I hope your partner is continuing to make a good recovery at home. Many thanks
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Review titled Caring professional and kind
Rated 4 stars out of 5
by Claire Fox - Posted on 24 October 2022
Big thank you to the lovely nurses and Consultant who performed my colonoscopy. I had a previous very bad and painful experience and they did their very best to make it easier for me. They listened to my worries and reassured me. Gave me enough sedative and explained and talked to me through the whole procedure, so while it was painful it was also quite bearable and I felt looked after. I wanted to make these comments to thank these health professionals because I have rarely had good experiences in other departments of Ipswich hospital. Talking to and listening to patients makes so much difference.
Visited Gastrointestinal and Liver services on October 2022
Review titled Ipswich Hospital
Replied on 25 October 2022
Thank you for taking the time to tell us about your recent experience at Ipswich Hospital. It is great to hear that they listened to your concerns and made the procedure as comfortable and stress free for you as they could. I have passed your kind words on tot he Matron to share with her wider team. Many thanks
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Review titled Satisfied patient
Rated 5 stars out of 5
by Mervyn Crampin - Posted on 26 October 2022
Visited A&E on a very busy Monday 23 Oct. with chest pain arriving approx. 13.15.Although i was there for 8 hours i received what i consider the most friendly,respectful and complete professional service, ECGs, blood tests, an Xray and a calm conversation with a doctor. Thank you very much, and well done.
Visited Accident and emergency services on October 2022
Review titled Ipswich Hospital
Replied on 27 October 2022
Many thanks for your kind words which I have passed onto the Matron for A&E to share with the wider team. the team will be pleased to see how they had such a positive impact on your overall care and experience. I hope you are continuing to make a good recovery at home. Thank you
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Information supplied by East Suffolk and North Essex NHS Foundation Trust