Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled excellent emergency care but no follow up
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
The stroke team in A&E, and the team on the ward, were excellent. I was told that I would receive a letter after 8 weeks with an appointment for a follow-up phone call, but 11 weeks later this hasn't happened. It isn't important to me, as I have seen a cardiologist privately, but it might well be important to others. Clearly the system isn't working quite as it should.
Visited Stroke on May 2024
Ipswich Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Nina - Posted on 23 May 2024
I am 51 and waited almost a year to be seen for HRT, my appointment with a Volunteer Doctor whos name the review will not let me put, and she was amazing. I felt listen to, understood and with a plan as to how I can get my life back. Living with Perimenopause and menopause can be a nightmare the Doctor has helped me see it dose not have to be that way. All of the staff were very helpful. I highly recommend and am very grateful.
Visited Gynaecology on May 2024
Ipswich Hospital has not yet replied.
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Review titled Thank you. Ipswich hospital
Rated 5 stars out of 5
by Denise - Posted on 09 May 2024
I had to come to Ipswich hospital with a severe broken ankle. I got immediate attention, which was caring and very professional. The surgeon, who is Scottish, was absolutely amazing, thank you so much. You mad a very difficult experience completely bearable. Martlesham ward were amazing, you work so hard and a very personal touch. Again thank you everyone.
Visited Orthopaedics on May 2024
Ipswich Hospital has not yet replied.
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Review titled System down the drain
Rated 2 stars out of 5
by Lucie Richardson - Posted on 28 May 2024
My partner undergone extensive surgery,having handsize tumour removed from his nasal cavity in Colchester hospital.Having lost almost litre of blood,he hadbeen transferred to Ipswich hospital the very next day.Despite bed was waiting for him in Sproughton ward,he was made waiting in A&E for hour and half to see triage nurse. Why?! No chairs to sit on,risk of catching infection and still 6 people in front of us.One kind nurse made the call as she saw how exhausted my partner was and we were on the ward within 10 mins. The system is all wrong. Why my partner had to go through A&E,when he had his diagnosis and op already and bed secured and all paperwork in order? Once on ward the care was lovely, from his amazing surgeons to attentive nurses, just "following the procedure" of admission from one hospital to another was a massive let down.
Visited Ear, Nose & Throat on May 2024
Ipswich Hospital has not yet replied.
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Review titled Caring staff
Rated 5 stars out of 5
by Pam - Posted on 16 May 2024
I had a rather long MRI scan today. The staff who were operating the equipment were incredible putting me at ease and being so patient with me. As for the equipment, well, what can I say, no longer felt claustrophobic with the new addition. What a clever idea. Someone needs a medal!!!
Visited Imaging services on May 2024
Ipswich Hospital has not yet replied.
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Review titled Disgraceful 6.5 Hour Wait In A&E
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
Called 111 who advised to go straight to A&E and booked a slot. Arrived on time to an uncaring attitude from overwhelmed staff. Triage was not private as was carried out in a public corridor near the reception desk for all to hear-breaching patient confidentiality! Waited and waited in considerable pain which fell on deaf ears. Staff were beyond slow, uncaring, unhelpful and quite honestly couldn’t care less. 6.5 hours after entering A&E I was finally seen by a doctor who was dismissive and advised to ask my GP for a scan. I advised politely of the wait time and why he couldn’t send me for one, his response “this is the A&E dept, not ultrasound “ Absolutely disgraceful response!! Complete waste of time, no sleep and an awful experience.
Visited Accident and emergency services on April 2024
Ipswich Hospital has not yet replied.
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Review titled Fantastic care and treatment with human touch
Rated 5 stars out of 5
by Kelvin - Posted on 26 April 2024
Attended today for day surgery in the Raedwald ward . Was greeted in a timely manner by my lovely nurse (not allowed to use name but you know who you are ) - enjoy Greece ! . Given a nice clean room and checked up on by another very attentive nurse checking on me regularly . Both were chatty making me feel really at ease . Surgery was completed in a quick time and there was very little waiting . I was kept completely informed at every stage of the day and was provided with coffee and toast following the surgery . Out by just after lunch . The doctor was professional and done a great job but the personal touch and true care of these nurses is what makes the NHS. I know there are parts of the NHS that require improvements but the commitment these two had was clear to see today and I can’t thank you enough . You’re a bloody credit to your organisation and long may it continue . Thankyou ladies x x
Visited Urology on April 2024
Ipswich Hospital has not yet replied.
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Review titled Professional
Rated 5 stars out of 5
by Joanne Kemp - Posted on 26 April 2024
I have not attended a hospital for at least 20years, I have never been to Ipswich Hospital. I was a day patient and every member of staff I met was Professional, Kind, Informative and compassionate, the hospital was clean and there was no litter inside or out as far as I could see. I was very nervous and this by all who attended me was taken into consideration. I probably will never have to go back to this hospital but if I did there certainly would be no anxiety. My procedure was dealt with in a calm and respectful way and I was informed every step of the way as to what was happening. The theatre staff, recovery staff, outpatient ward and my surgeon were exemplary. Thank you. Joanne Kemp
Visited Don't know on April 2024
Ipswich Hospital has not yet replied.
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Review titled Great A&E childrens service
Rated 5 stars out of 5
by Burton - Posted on 29 April 2024
Such a wonderful team. Seen in childrens accident and emergency within 15 minutes and sent to the urgent treatment centre next door to have treatment. Seen/assessed/head glued with lots if advise and care and support. Home within 2 hours. Great service by some really caring professionals who. Really took their time to calm a panick striken mother.
Visited Accident and emergency services on April 2024
Ipswich Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Rachel - Posted on 26 March 2024
Having been highly anxious to attend this appointment due to historic issues, the staff went above and beyond with their kindness and consideration during my appointment. They really were brilliant, the hospital was clean and I waited no more than 5 minutes until being called. Thanks Stour Ward. And thanks to the NHS.
Visited Gynaecology on March 2024
Ipswich Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust