Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely people
Rated 5 stars out of 5
by Raffe Fulcher - Posted on 26 October 2023
Just to say that the Dermatology dept and the endoscopy unit people were all brilliant and would love to say a big thank you to them all.
Visited Urology on October 2023
Review titled Ipswich Hospital
Replied on 30 October 2023
Thank you for taking the time to leave our kind words which I will pass onto both the Endoscopy and and Dermatology teams for their attention. Many thanks
Provided by Care opinion
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Review titled Orwell and Deben Wards
Rated 5 stars out of 5
by Kylie Land - Posted on 11 October 2023
I went onto Orwell Ward to be induced on 3rd October and had our gorgeous baby girl on Deben on 4th October. We just wanted to express our thanks and gratitude to the staff, Midwives and Dr's who helped bring her into this world, especially the midwife and student midwife who were with us in Birthing Suite 4 all day on the Wednesday, who also gave up their second break to stay with us until she was born! The Dr's who helped deliver our daughter were also amazing! We just wanted to let all the team who assisted with the birth know that we are extremely grateful and would highly recommend Ipswich Hospital! The pre and after care on the Orwell Ward was also amazing! Please pass this onto the team and I hope the midwives and Dr's who assisted with the birth will be made aware!! Thank you!!
Visited Maternity services on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your kind words regarding your recent experience on Orwell and Deben wards which I have passed on to the wards to be shared with the wider teams. I hope you are all settling in at home. Many thanks
Provided by Care opinion
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Review titled Learn to listen, don't assume
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
An interaction with a so-called specialist deeply unsatisfactory. Would not listen, instead asked a set of repetitive questions, most irrelevant to the situation at hand and then ignored the answers and asked the same questions again. I feel fobbed off, I do not feel I have been heard, I have not been made to feel reassured or even as if there is any care for my problem at all, and I am extremely angry that this type of practice is allowed. I support the NHS 100%, I wish it would support me 100% in return. And i waited months for an appointment. Total let down.
Visited Dermatology on October 2023
Review titled Ipswich Hospital
Replied on 26 October 2023
Thank you for taking the time to leave your feedback regarding your experience at Ipswich Hospital and I am sorry that it was not as expected. We would like to look into this further but need some more information to do. Could you please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team
Provided by Care opinion
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Review titled Chaotic
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2023
This was my mother's third visit in roughly three months and I do not understand why on each visit we have to explain what medication she is taking. On one visit when I asked why this was not checked in her nhs records I was told there wasn't time for that. A lot of people would have no idea what medication their parents were taking.
Visited Accident and emergency services on October 2023
Review titled Ipswich Hospital
Replied on 27 October 2023
Thank you for taking the time to leave your feedback regarding your experience at Ipswich Hospital with your mother. I am sorry that you have had to repeat the information every time you have attended a clinic and for ay inconvenience that this may have caused you both. For me to take this forward with the appropriate team could you give me a call at your convenience on 01473 702101. Many thanks - Steve Bruce Patient Experience Team
Provided by Care opinion
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Review titled Caring and respectful staff throughout
Rated 5 stars out of 5
by Laura - Posted on 05 October 2023
My son was in a lot of pain and every member of staff we encountered was reassuring; introducing themselves and treating him with care and consideration. The doctor who treated him was very gentle and kind with him and explained what he was going to do before he gave treatment. The staff nurse was also lovely and accompanied us for x-rays etc. The paediatric waiting area was very clean and quieter than the main waiting room. This is our first visit to this hospital and it was far better than visits to the hospital we used to go to before we moved to this area.
Visited Accident and emergency services on September 2023
Review titled Ipswich Hospital
Replied on 17 October 2023
Thank you for telling us about yours and your sons recent experience in A&E. It is great to hear how the staff put you both at ease and what could have been a traumatic experience as comfortable as possible. I have passed your comments onto the Matron for the area to share with her wider team. I hope your son is continuing to make a good recovery. Many thanks
Provided by Care opinion
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Review titled Excellent ear care
Rated 5 stars out of 5
by Richard Adams - Posted on 27 October 2023
I was very impressed by both the staff that dealt with the ear infection I had in both ears. They both were pleasant, clear, thorough and successful in treating the condition and I am delighted to get my hearing back
Visited Ear, Nose & Throat on September 2023
Review titled Ipswich Hospital
Replied on 30 October 2023
Thank you for leaving your kind words regarding your recent treatment for an ear infection at Ipswich Hospital and how you have now regained your hearing. Many thanks
Provided by Care opinion
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
I had elective surgery on 31st August and was in hospital for four days. From the moment I arrived, the care, kindness and friendliness was great, making what could have been a very stressful time much more bearable.
Visited Gastrointestinal and Liver services on September 2023
Review titled Ipswich Hospital
Replied on 09 October 2023
Thank you for leaving your kind words which I have passed ono the Matron to share with her wider team who will be pleased to see how their actions had such a positive impact on your overall care and experience.
Provided by Care opinion
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Review titled Good Practice
Rated 5 stars out of 5
by Carol Goodwin - Posted on 10 September 2024
My first visit to this clinic. Despite sitting in a waiting room for an hour listening to the moans of patients expecting instant appointments my treatment was very well explained to me . I was greeted by a nurse on my arrival and came away with answers and very happy with my treatment.
Visited Gastrointestinal and Liver services on September 2023
Ipswich Hospital has not yet replied.
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Review titled Caring with patience
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I accompanied a sick family member taken to emergency by ambulance during the night. We were dealt with by a number of staff, including nurses, doctors and paramedics, all of whom were very polite, understanding and caring. Thanks to everyone for minimising the stress of such an experience.
Visited Accident and emergency services on September 2023
Review titled Ipswich Hospital
Replied on 11 September 2023
Thank you for taking the time to leave your kind comments, I will make sure these are passed onto all involved. I hope you family member is making a good recovery. Many thanks
Provided by Care opinion
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Review titled Exemplary
Rated 5 stars out of 5
by Angela - Posted on 18 January 2024
The support and professionalism from start to finish across all departments involved made it all bearable. I was kept fully informed the whole journey and treated with the utmost care and empathy and continuing care. Great staff who really care.
Visited Breast Surgery on August 2023
Review titled Ipswich Hospital
Replied on 22 January 2024
Thank you for taking the time to leave your kind words, it would be really good to pass this onto the ward/team who were looking after you during your time with us, could you please either give me a call on 01473 702101 and I will make sure your comments are forwarded to the appropriate team. I hope you are continuing to make a good recovery at home. Many thanks
Provided by Care opinion
Information supplied by East Suffolk and North Essex NHS Foundation Trust