Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Missing simple wins to improve
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2023
There are some simple things that this a&e department could do to improve the service. 1) Name display on a screen. This is something they have at all doctors and is an obvious thing to have in place here to help with getting people to see when they are called. Many old people with less than good hearing, and the level of noise is always high. Time is wasted on patients being called multiple times because nobody can hear. A big screen with big text solves this problem. On this screen you could have a dashboard of how many people are waiting, avg times things like this. Keep people informed. 2) There needs to be a way for people to see what the wait times are, accurate times aren't possible but to give rough estimates to people and to keep them updated. Again, having this displayed somewhere would be extremely useful. This would additionally be really useful for people to be able to google before they come to a&e, people that don't need to come would be deterred if they saw how long the wait time was. 3) Proper triage. There were people that had been sent to a&e because they were waiting to collect scan results? Why an earth this would be the case I don't know, but this seems like a big waste of a&e time and space. There are so few chairs here that having them used up for non-emergencies seems silly. I think lots of people that go through a&e end up just waiting for scan results, having a separate area to wait for these makes a lot of sense. Anyone who is not in there because they are an emergency then move them out of the way. 4) Space. Whoever designed and signed off on the plans needs to go and see how little space there is. The whole walk-in area is cramped and there's not enough rooms to be seen in. This has created a huge bottleneck in the system where people are crammed into a small space and then there is not the capacity to get them through fast enough. 5) A pager system. A large amount of people in a&e don't have to be sitting in that room. Copy what restaurants do and give people a pager on arrival if they meet the criteria. They get told not to go too far, so they can go and sit in the gardens, sit in their car, go to cafe etc. 10 mins before their appointment they can get the call. Explain the rules before where if they are late they get pushed back in the queue. You could create a space outside where people could also go to wait, give them the pager. Have one of the large screens out there also. 6) The staff are amazing and very caring, they are being let down by the rest of the system. You can see how hard they are working and how tired they are. This is a list of a few things I thought of in my time here, some of them are surprising that they aren't already being implemented. (Also have a question on this review asking how likely I'd be to recommend this a&e to a friend ?? Very silly question, this isn't a breakfast cereal, its an a&e department. you wouldn't tell someone no to go to a&e)
Visited Accident and emergency services on August 2023
Review titled Ipswich Hospital
Replied on 16 August 2023
Thank you for taking the time to send in your comments regarding your recent visit to Ipswich Hospital A&E. I have passed them on to the Matron for the area. We are always looking for patients to work on redesigns and projects within the hospital to give a patients point of view. If you would like to discuss this further please give me a call on 01473 702101 at your convenience. Many thanks Steve Bruce - Patient Experience Team
Provided by Care opinion
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Review titled The Place to Get Healed
Rated 5 stars out of 5
by Brenda Duxbury - Posted on 04 August 2023
My husband attended The Heart Centre today, what an amazing group of people. They are so dedicated, passionate and kind. They spoke so kindly and laughed with him putting him ease, making a serious situation so much more manageable. I am so grateful that we have you in our lives.
Visited Cardiology on August 2023
Review titled Ipswich Hospital
Replied on 16 August 2023
Many thanks for your kind words which I have passed onto the Heart Centre for their attention. It is great to hear how they had such a positive impact on your overall care and experience. I hope you are continuing to make a good recovery. Thank you
Provided by Care opinion
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Review titled Maternity care
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
Was due to be induced at a different hospital, and was sent to Ipswich which I am very glad I was. My experience of the team during induction were fab, listening to my requests. The team on Orwell-midwives, ward were exceptional after delivery. Consistent and devoted to my baby and my care. Friendly, kind, supportive and helpful. With knowledge about various aspects of. Mother and baby aftercare. Very genuine caring team. Thank you.
Visited Maternity services on August 2023
Review titled Ipswich Hospital
Replied on 18 August 2023
Thank you for leaving your kind words which I have passed onto the maternity team to share with their colleagues. It is great to hear that the team listened to your requests and supported both you and your baby throughout. I hope you are both settling in well at home. Many thanks
Provided by Care opinion
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Review titled Caring staff
Rated 5 stars out of 5
by Mr Nicholas M Gould - Posted on 18 August 2023
I had to go to A&E this morning. Every member of staff i interacted with were friendly and knowledgeable. From the reception staff, the first and second Triage, the radiologist and the Doctor. I was listened to, reassured and all staff were friendly. A great professional service.
Visited Accident and emergency services on August 2023
Review titled Ipswich Hospital
Replied on 31 August 2023
Thank you for taking the time to leave your kind words which I have passed onto the Matron for A&E to share with the wider team. I hope you are continuing to make a good recovery at home, Many thanks
Provided by Care opinion
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Review titled Endoscopy . What a fantastic team
Rated 5 stars out of 5
by Pat Barton - Posted on 05 July 2023
Attended today for a colonoscopy, my first experience of such. The unit was extremely busy but l was attended to in such a relaxed and unhurried way, everything explained to me, and all questions fully answered. I was so impressed. Everyone working there seemed cheerful and attentive, making my experience so much better than l had anticipated . Thank you to the whole team . It was just how a department should be run. Have no fear we are in very good hands here. Thank God for our precious NHS.
Visited Colorectal cancer services on July 2023
Ipswich Hospital has not yet replied.
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Review titled Consistent Great Care
Rated 5 stars out of 5
by Richard Elsey-Warren - Posted on 26 June 2023
Just been to Ipswich Hospital for third time in last two months for a colonoscopy. In spite of the fact the department was very busy and running behind, I was dealt with in an acceptable time by friendly, caring, professional people who, as always treated me kindly with dignity and respect. I am very grateful to have the NHS, they provide a wonderful service, long may it continue.
Visited Gastrointestinal and Liver services on June 2023
Review titled Ipswich Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your kind words which I have forwarded onto the Matron to share with the colonoscopy team. I am sure the team will be pleased to see how they have had such a positive impact. Thank you for your understanding on any delays we may have but these are sometimes unavoidable. Many thanks
Provided by Care opinion
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 01 May 2024
It took them 2 months to find out why I was having pains in my legs, chest pain, bleeding and bruising turns out it was leukaemia.
Visited Accident and emergency services on June 2023
Ipswich Hospital has not yet replied.
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Review titled Pharmacy
Rated 1 star out of 5
by Steve - Posted on 13 June 2023
1 hour and 40 minutes for my partners medication to be dispensed..absolute joke.. they had to use a calculator to count the pills..and still got it wrong..and it cost me another 1.5 hours on the carpark..Day lewis would of dispensed this in 15 minutes..and yes they are under pressure also with a fraction of the staff..very many angry patients in the waiting room..also if I hadn't of challenged them we would still be there now..because they lost the script..retraining needed..
Visited General Medicine on June 2023
Review titled Ipswich Hospital
Replied on 14 June 2023
Thank you for taking the time to leave your feedback regarding your experience in the Pharmacy at Ipswich Hospital and I am sorry for any inconvenience that this has caused. I have passed your comments onto the Matron for the area who will share these with the Pharmacy team. Many thanks
Provided by Care opinion
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Review titled Great ward
Rated 4 stars out of 5
by Anonymous - Posted on 23 June 2023
I was cared for overnight on Lavenham ward at Ipswich hospital recently, after gallbladder surgery. I cannot thank the nursing staff enough. All the staff were great, the room was clean, and very comfortable and the nursing staff very caring and helpful, thank you.
Visited General Medicine on June 2023
Review titled Ipswich Hospital
Replied on 30 June 2023
Thank you for taking the time to leave your kind words, I have passed these onto the Lavenham team who will be thrilled to read them. Many thanks
Provided by Care opinion
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Review titled The best midwives
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I’ve had the best experience and a 5 star team looking after me . My baby and I were well looked after those midwives are world class very friendly and experienced. I felt safe.Thank you for everything.
Visited Maternity services on June 2023
Review titled Ipswich Hospital
Replied on 07 June 2023
Thank you taking the time to leave your kind words which I have forwarded onto the Maternity team at Ipswich for their attention and I hope you are all settling in well ay home. Many thanks
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Information supplied by East Suffolk and North Essex NHS Foundation Trust