James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Impossible to get through to departments on the phone
Rated 2 stars out of 5
by C Davies - Posted on 08 August 2024
I phoned the switchboard multiple times to inquire about a very unwell friend...They have now set up their switchboard telephone system so it rings for 1 minute then if unanswered it cuts off...If you are lucky enough to get through the switchboard and they put you through the ward phone is not answered and the switchboard ask you to ring back and the process starts all over again
Visited Don't know on August 2024
Review titled James Paget University Hospital
Replied on 12 August 2024
Dear C Davies, Thank you for your feedback on your experience, and I am very sorry to hear that you have not been able to contact hospital departments via our telephone and switchboard system. If you have a specific query regarding a person's current care at the hospital, or any further feedback, please contact PALS@jpaget.nhs.uk for further assistance. Thanks again, Oliver Cruickshank Head of Communications and Engagement
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2024
Went to A&E with a facial injury. Experienced nothing but the highest standards of care. Staff went above & beyond to help. Doctor stayed late to finish my treatment. Amazing.
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear patient, Thank you for providing feedback on your experience of care at our Emergency Department. This will be shared with the relevant teams at the hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Very good treatment
Rated 4 stars out of 5
by Anthony Rust - Posted on 05 July 2024
My wife was treated for chest pain on an evening when A&E was very busy. Triage was quick and although we were in the Department many hours, we accepted treatment was based on medical need and not the time of arrival. A return to the Ambulatory Unit was required the next day for a CT Scan. Throughout the experience, all Staff were very courteous, compassionate and professional. The Staff Nurse and Doctor explained in layman's language the reasons for particular procedures and the consequences of their results, both good and bad. Though my wife still experiences some pain, her anxieties were lessened by the Doctor explaining their were no major clinical problems and explained the probable cause was muscular trauma resulting from a recent fall. The Doctor also stressed we were to return to the Unit if there was no improvement. We are very thankful for the care given by the Ambulatory Unit in particular and request they are made aware of this.
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Rust, Thank you for your feedback on you and your wife's experience at our Emergency Department and Ambulatory Unit. I am glad you had a positive experience of care, and this will be shared with the relevant teams at our hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Great hospital
Rated 5 stars out of 5
by James Coggles - Posted on 21 July 2024
My experience at this hospital was amazing the staff were wonderful so kind and thoughtful in every department from Doctors to cleaners they deserve an award
Visited Accident and emergency services on July 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Coggles, Many thanks for your feedback on your overall experience of our hospital, which we will share with staff at our next all-hospital briefing. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Inefficient and disinterested
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2024
I was initially referred as a matter of urgency to Ophthalmology, whose care and focus I absolutely cannot fault - I was having systemic visual issues which are considered, by every source, a medical emergency. Unfortunately, the consultant in Ophthalmology not unreasonably wanted to try and establish why these issues were occurring, since all of their tests for usual causes were normal. This resulted in a referral to the 'ambulatory' "wait here and basically be forgotten for several hours" department. 6hrs later, following a single scan, I had a 5min 'consultation' with a doctor, which was basically "the scan doesn't show anything beyond what Ophthalmology already told us. They want you to have a lumbar puncture, but we don't do that here", and then a soliloquy about how lumbar punctures "aren't a simple procedure" (I wasn't under the impression they were...) Essentially, I'm just going to be left to lose what's left of my sight, because the 'why' of what's happening isn't known. I've already lost two jobs because of the impact of sight loss, and following this appointment, I don't intend to bother following up on any further "urgent referrals", or suggestion that any symptoms are "a medical emergency" - since, as soon as you leave the relevant specialist department, this hospital doesn't consider anything 'urgent'. On a practical note - there needs to be a more affordable option for non-admitted patients to get food than the m&s concession, and if people are going to be expected to wait for hours at a time, then more comfortable seating needs to be provided - if it's "unhealthy" for people to sit for several hours in an office job, why is it suddenly okay when you're waiting in a hospital?
Visited Don't know on June 2024
Review titled James Paget University Hospital
Replied on 12 June 2024
Dear Patient Thank you for taking the time to provide feedback regarding your recent experiences of using our Ophthalmology and Ambulatory Services, which I have shared with the teams involved. I am so sorry to learn that your experience in Ambulatory was not as positive as you would have liked. We would like the opportunity to discuss your experience in more detail with you so that we can understand better what happened on this occasion and obtain some more information from you. I am pleased to learn, however, that you have had positive experiences of care within Ophthalmology. Please do contact our Patient Advice and Liaison Team on Tel: 01493 453240 / 01493 453549 or via Email: pals@jpaget.nhs.uk who will be happy to support you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Fantastic a and e and ambulatory care team
Rated 5 stars out of 5
by Alexandra - Posted on 06 August 2024
I was sent to a and e end of June by doctor as blood test results showed high glucose levels . Everyone in A and e was so friendly ,from receptionist,triage nurse ,all the other nurses and doctors.They all treated me with so much respect and always addressed me intoducing themselves putting me at ease. The hospital was also so clean.After mores test I got diagnosed as having diabetes and they arranged for me to have an injection that night and return to ambulatory ward the next day to have another injection to keep me going over the weekend.Thank you to everyone who treated me that weekend you all work so hard and were kind and respectful. Thank you
Visited Accident and emergency services on June 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Alexandra, Thank you for taking time to provide feedback on the care provided by our Emergency Department and Ambulatory Care teams. I am glad to hear that staff were kind and respectful during the care the provided to you - this feedback will be shared with the relevant teams. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Excellent dept.
Rated 5 stars out of 5
by john butler - Posted on 12 June 2024
From the reception to the doctor,they were all very caring and put you at ease the moment you arrived for your appointment.The whole team should be congratulated on their professionalism and kindness,thank you all very much.
Visited Diagnostic Endoscopy on June 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Butler, Thank you for providing feedback on your experience of receiving care at our hospital. This will be shared with all staff at our next all-staff briefing. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Audiology Department Staff
Rated 5 stars out of 5
by Hugh Evans - Posted on 03 June 2024
I attended the audiology department for an 1015 appointment on 3/6/24, all the staff I met were extremely polite and helpful in particular the audiologist that treated me was first class in every respect. Thank you.
Visited Audiology services (community) on June 2024
Review titled James Paget University Hospital
Replied on 12 June 2024
Dear Hugh Thank you so much for taking the time to share your positive experiences of using our Audiology services, which I have shared with the teams involved. It is always heartwarming to receive such lovely feedback. Thank you Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled A big thank you 🙏
Rated 5 stars out of 5
by Kiran Brice - Posted on 10 August 2024
I recently had the pleasure of being operated on by the consultant ankle surgeon for an ankle injury, and I cannot express enough how grateful I am for the exceptional care I received not only from himself but also the hospital nurses that look after me during my stay. From the initial consultation to the follow-up appointments, he demonstrated not only impressive expertise but also genuine compassion for my situation.
Visited Orthopaedics on June 2024
Review titled James Paget University Hospital
Replied on 12 August 2024
Dear Kiran, Thank you for your feedback, and for taking time to pass on your gratitude following your care - this will be shared with the teams and individuals that looked after you. Many thanks again for providing feedback on your experience. Oliver Cruickshank Head of Communications and Engagement
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Review titled most unorganised hospital ever!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
took my partner to A&E due to pain in her abdomen, a quick scan showed gallstones, spoke to 1 doctor who prescribed some antibiotics and paracetamol, 2nd doctor came in and suggested some antibiotics which we explained this has already been given, 3rd doctor arrived and suggested some antibiotics again explained this has been done, partner was sent home in the morning with suggestions that this may need to be operated on and that she would be called in a few days, Partner got a call on the tuesday and was asked if she had everything prepared for her surgery on Friday even though she had not been told about a surgery date... after explaining this it was set up for my partner to come to the hospital on Thursday to speak to the surgeon at 10:20.. partner got to the hospital at 10:00 and waited until 11:15 to be told that they had no idea why she was there nor do they know what surgeon she would need to speak to.. after partner told them who she spoke to on the phone they went off to speak to them and then came back to my partner to say they would still need to speak to the surgeon however the surgeon was not available that day. this isnt the first time visiting this hospital where is it abundantly clear that communication between staff and department is null and void... its an absolute shambles! and to be honest neither me nor my partner are happy with anyone in James Paget performing an operation let a lone opening a can of beans.. the last year we have visited this hospital due to pregnancy and each time we are stunned by how unorganised the departments are..
Visited Don't know on May 2024
Review titled James Paget University Hospital
Replied on 16 May 2024
Dear patient, Thank you for sharing your feedback with the hospital, and I am very sorry you have not had a positive experience during your recent visits. We will share this information with our Emergency Department teams, and Maternity Department, as well as our Clinical Leadership teams. Please be assured that we always listen to ways that our services can be made better - if you have anything else you wish to raise about this specific experience, please email complaints@jpaget.nhs.uk With regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
Information supplied by James Paget University Hospitals NHS Foundation Trust