James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic a and e and ambulatory care team
Rated 5 stars out of 5
by Alexandra - Posted on 06 August 2024
I was sent to a and e end of June by doctor as blood test results showed high glucose levels . Everyone in A and e was so friendly ,from receptionist,triage nurse ,all the other nurses and doctors.They all treated me with so much respect and always addressed me intoducing themselves putting me at ease. The hospital was also so clean.After mores test I got diagnosed as having diabetes and they arranged for me to have an injection that night and return to ambulatory ward the next day to have another injection to keep me going over the weekend.Thank you to everyone who treated me that weekend you all work so hard and were kind and respectful. Thank you
Visited Accident and emergency services on June 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Alexandra, Thank you for taking time to provide feedback on the care provided by our Emergency Department and Ambulatory Care teams. I am glad to hear that staff were kind and respectful during the care the provided to you - this feedback will be shared with the relevant teams. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Excellent dept.
Rated 5 stars out of 5
by john butler - Posted on 12 June 2024
From the reception to the doctor,they were all very caring and put you at ease the moment you arrived for your appointment.The whole team should be congratulated on their professionalism and kindness,thank you all very much.
Visited Diagnostic Endoscopy on June 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Mr Butler, Thank you for providing feedback on your experience of receiving care at our hospital. This will be shared with all staff at our next all-staff briefing. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Audiology Department Staff
Rated 5 stars out of 5
by Hugh Evans - Posted on 03 June 2024
I attended the audiology department for an 1015 appointment on 3/6/24, all the staff I met were extremely polite and helpful in particular the audiologist that treated me was first class in every respect. Thank you.
Visited Audiology services (community) on June 2024
Review titled James Paget University Hospital
Replied on 12 June 2024
Dear Hugh Thank you so much for taking the time to share your positive experiences of using our Audiology services, which I have shared with the teams involved. It is always heartwarming to receive such lovely feedback. Thank you Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled A big thank you 🙏
Rated 5 stars out of 5
by Kiran Brice - Posted on 10 August 2024
I recently had the pleasure of being operated on by the consultant ankle surgeon for an ankle injury, and I cannot express enough how grateful I am for the exceptional care I received not only from himself but also the hospital nurses that look after me during my stay. From the initial consultation to the follow-up appointments, he demonstrated not only impressive expertise but also genuine compassion for my situation.
Visited Orthopaedics on June 2024
Review titled James Paget University Hospital
Replied on 12 August 2024
Dear Kiran, Thank you for your feedback, and for taking time to pass on your gratitude following your care - this will be shared with the teams and individuals that looked after you. Many thanks again for providing feedback on your experience. Oliver Cruickshank Head of Communications and Engagement
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Review titled most unorganised hospital ever!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
took my partner to A&E due to pain in her abdomen, a quick scan showed gallstones, spoke to 1 doctor who prescribed some antibiotics and paracetamol, 2nd doctor came in and suggested some antibiotics which we explained this has already been given, 3rd doctor arrived and suggested some antibiotics again explained this has been done, partner was sent home in the morning with suggestions that this may need to be operated on and that she would be called in a few days, Partner got a call on the tuesday and was asked if she had everything prepared for her surgery on Friday even though she had not been told about a surgery date... after explaining this it was set up for my partner to come to the hospital on Thursday to speak to the surgeon at 10:20.. partner got to the hospital at 10:00 and waited until 11:15 to be told that they had no idea why she was there nor do they know what surgeon she would need to speak to.. after partner told them who she spoke to on the phone they went off to speak to them and then came back to my partner to say they would still need to speak to the surgeon however the surgeon was not available that day. this isnt the first time visiting this hospital where is it abundantly clear that communication between staff and department is null and void... its an absolute shambles! and to be honest neither me nor my partner are happy with anyone in James Paget performing an operation let a lone opening a can of beans.. the last year we have visited this hospital due to pregnancy and each time we are stunned by how unorganised the departments are..
Visited Don't know on May 2024
Review titled James Paget University Hospital
Replied on 16 May 2024
Dear patient, Thank you for sharing your feedback with the hospital, and I am very sorry you have not had a positive experience during your recent visits. We will share this information with our Emergency Department teams, and Maternity Department, as well as our Clinical Leadership teams. Please be assured that we always listen to ways that our services can be made better - if you have anything else you wish to raise about this specific experience, please email complaints@jpaget.nhs.uk With regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Fabulous surgery and care.
Rated 5 stars out of 5
by Vanessa Kemp - Posted on 12 June 2024
I have received the most fantastic surgery for my bunion from the orthropedic department.I am over the moon at the result and cannot rate it highly enough.I would like to say that the James Paget is a very friendly caring hospital and I feel very lucky to have been referred to the James Paget for my surgery.
Visited Orthopaedics on May 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Ms Kemp, Thank your for providing feedback on your experience of orthopaedic surgery and care at our hospital - this will be shared with the teams that provide these procedures. I am glad to hear that staff were friendly and caring during your treatment at the hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Uninformed & Dismissive Consultant
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
Referral letter from this department to Endocrine Dept to do ultrasound on large nodule found on thyroid, states I have no history of Thyroid issues when I have been on medication for underactive thyroid for 25 years. Incompetence kills. I have family history of various cancers and feel this kind of error can impact negatively on treatment received. A 10 month delay in being seen for an 'Urgent' investigation of large nodule found on my thyroid is unacceptable given the history
Visited Ear, Nose & Throat on April 2024
Review titled James Paget University Hospital
Replied on 16 May 2024
Dear patient, Thank you for providing feedback on your experience. I am very sorry to hear of how your interaction with the hospital's Endocrine Department and hospital records have resulted in incorrect information being used in your treatment. We will investigate this issue further, and will share your feedback with the appropriate departments. Please contact complaints@jpaget.nhs.uk if you wish to provide us with further information regarding your experience. With regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Wonderful
Rated 5 stars out of 5
by Daniel Lynch - Posted on 28 April 2024
I was rushed into James Paget Hospital Lowestoft suffering with a stroke in Apr 2024. The immediate attention from Ambulance crew to the team who attended me were phenomenal. They saved my life. I was transfered to Ward 1 (Stroke Unit) and the nurses and doctors were, without a doubt, the most caring, professional and understanding team I have ever encounted. Also a big thank you to the Speech Therapist lady on that unit. I send a big hug and thanks to you all.
Visited Stroke on April 2024
Review titled James Paget University Hospital
Replied on 01 May 2024
Dear Daniel Thank you so much for taking the time to share your feedback regarding your recent experiences of using our services. I can only imagine what a worrying time this was for you; however, it is great to hear that you were cared for promptly and professionally by all involved. I do hope that you are making continued good progress. Please be assured that i have shared your feedback with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Proffessional and fast assessment
Rated 5 stars out of 5
by Maria Fitzgerald - Posted on 07 March 2024
So impressed with the speed, professionalism and special care in the a&e and Adue Ward The doctors and Nurses have treated my mum for Pneumonia and saved her life, so impressed with the nurses on aude ward who showed such Compassion and commitment to give my mum the confidence to recover I cannot thank them all enough it shows the best standards from the medical staff in these departments and this includes the new concept Ward where they are also caring for my mother and bringing her back to good health, just amazing thank you !!!
Visited Accident and emergency services on March 2024
Review titled James Paget University Hospital
Replied on 12 March 2024
Dear Maria Thank you for posting your lovely feedback, which I have shared with the staff involved in your mum's care. I am so sorry to hear that your mum has been unwell, but I am pleased to learn that she has recovered well, as a result of the care she received in A&E, EADU and the Concept ward. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Thankful
Rated 5 stars out of 5
by Yvonne Littlewood - Posted on 08 October 2024
I had nissen fundoplication and hiatus hernia repair in March 2024 and spent four nights in hospital. I would like to send my thanks to the surgeons, the nurses, and all the team who cared for me. I feel so my better now.
Visited Gastrointestinal and Liver services on March 2024
Review titled James Paget University Hospital
Replied on 08 October 2024
Dear Ms Littlewood, Thank you for taking the time to provide feedback on your experience of your procedure at the hospital. Your thoughts will be shared with the teams that help provide this care, and is greatly appreciated. Many thanks, Oliver Cruickshank Head of Communications and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust