James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Acute Cardiac Unit
Rated 5 stars out of 5
by SYDNEY THOMPSON HARPER - Posted on 09 January 2024
After two admissions to the ACU and latterly having stents fitted the hospital staff has returned my quality of life back to almost normal for which I will be eternally grateful. Many thanks to everyone concerned including staff from the Norfolk and Norwich Hospital too.
Visited Cardiology on April 2023
Review titled James Paget University Hospital
Replied on 10 January 2024
Dear Sydney Thank you for taking the time to share your lovely feedback. I am so pleased to learn that you have had positive experiences of receiving care and that you are making great progress with your recovery. Please be assured that I have shared your feedback with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Ears nose and throat Department rude
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
The secretary on ent is absolutely apauling they have no sympathy what so ever, very unhelpful, rude, sarcastic and off the end of the call I was in tears. Now had to pay private for an operation due to them not even wanting to acklowdge my referral after explaining I've already had the diagnosis from spire so the appointment wouldn't even need to be that long, asked if I could go on a cancellation list but just got a straight no Do not know how they get a job as the service is horrendous.
Visited Ear, Nose & Throat on March 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Dear Patient Thank you for taking the time to share your feedback. I am so sorry to learn that your experience has not been positive and I have shared your feedback with the team involved. I would encourage you to contact our Patient Advice and Liaison Service on 01493 453240 / 01493 453549 or via pals@jpaget.nhs.uk to enable us to have a discussion with you to gain additional information and to better understand your experience. We look forward to hearing from you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Great staff
Rated 5 stars out of 5
by Ken Ground - Posted on 06 March 2023
Just a thank you to the surgeon and staff in the Day Procedure Clinic for looking after me so well whilst proceeding through my hernia operation. Everybody were so efficient and friendly I couldn’t ask for more.*****
Visited General Surgery on March 2023
Review titled James Paget University Hospital
Replied on 08 March 2023
Dear Ken Thank you so much for sharing your lovely comments , which I have shared with the teams involved. It is great to hear that your experience was so positive. I do hope that you are recovering well Best Wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Ward 17 Absolutely amazing
Rated 5 stars out of 5
by Kelly - Posted on 13 February 2023
After being admitted on the 17.1.23 and getting my diagnosis on the 19.1.23 I was on ward 27 for 2 weeks the staff on there are all absolutely outstanding and amazing. With their support when I got my results of acute myeloid leukemia I was able to understand and focus on my recovery.Nothing is ever to much for any of the team . Thank you all . Xx
Visited Haematology on January 2023
Review titled James Paget University Hospital
Replied on 16 February 2023
Hi Kelly Thank you for taking the time to share your feedback, following your recent admission to ward 17. I have shared your comments with the staff involved, who will be pleased to learn that they had a positive impact in supporting you through diagnosis and your recovery plans. Best wishes with your ongoing care Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Joined up care
Rated 5 stars out of 5
by Michael O'Reilly - Posted on 12 December 2022
I was admitted to a&e by ambulance on Friday 2nd December at about 8 pm Within minutes of handover I had been rapidly assessed, cannula in and blood taken. A few minutes after that I was taken to majors ward for antibiotics and obs. What was so impressive for me as a patient was the professionalism, care and smiles from all the staff who looked after me. The majors ward was such a lovely place to be a patient. I was checked on regularly and with humour by the staff before being moved to aedu for a few hours Finally I had 2 nights on ward 9 where the high standard of care continued. The treatment was seamless from start to finish with access to my gp records from start to finish of my treatment. All of this at a time when we all know how under pressure and understaffed hospitals are. In addition to this I had a phone call from a hospital volunteer to check how I was getting on after discharge. That call was greatly appreciated. Do you need more volunteers for this phone service? I would like to thank the staff personally for looking after me. Would a card to the ward by post be the best way to do this? Thankyou.
Visited Accident and emergency services on December 2022
Review titled James Paget University Hospital
Replied on 13 December 2022
Dear Michael Thank you for your lovely feedback which I have shared with the teams/wards involved in your care. I do hope that you are recovering well. Your feedback will also be shared with Volunteer Norfolk at their next meeting; whose website provides opportunities for similar volunteering roles, or alternatively you can contact our Volunteer Coordinator; John Gilligan on Tel: 01493 453546, who will be able to advise of volunteering opportunities specifically within the Trust . It is great to hear that the follow up phone call was of benefit to you. I am sure the ward staff would be appreciative of a thank you card if you wished to post one, but please be reassured that your thanks have been passed on. With very best wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Terrible system poorly-managed expectations
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
Manchester triage system. what is the average time in uk from entering A&E and being patched up or even seen by an actual doctors? Not the triage team! 4hrs to triage, to be told you won’t be seen until 8hours later. Torn bicep tendon. Sole trader. The bicep is clear to see it’s torn, yet I’m sent to X-ray. No paint relieve. No chance to earn income now! I was told 4hrs - no one told me that’s 4hrs plus 8hours before I can even see a doctor!!! Soft tissue damage always gets pushed to the curb, I get it’s not life threatening but if I can’t work and pay for my family bills, it may as well be. If it was a broken bone it be cast up and sent on my way but oh no. Bust tendon no such luck. Poor communication Poor expectations set 111system even booked me in what utter waste of tax payers money Nhs is broken
Visited Accident and emergency services on December 2022
Review titled James Paget University Hospital
Replied on 23 January 2023
Thank you for sharing your feedback. I am so sorry to learn of your experiences of using our Emergency Department services, which I have shared with the teams involved. If you would like the opportunity to discuss this in more detail, please do contact our Patient Advice and Liaison Services (PALS) team on 01493 453240 / 01493 453549 who will be able to support. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Exemplary care
Rated 5 stars out of 5
by Sue Cruickshank - Posted on 03 December 2022
I attended the eye clinic to have laser treatment . It was a Saturday and I was very impressed that a full clinic was available. The staff were efficient and cheerful. The Doctor who performed the procedure explained clearly what would happen and answered all my questions giving me reassurance.We are so fortunate to have the James Paget as our local hospital.
Visited Ophthalmology on December 2022
Review titled James Paget University Hospital
Replied on 13 December 2022
Dear Sue Thank you so much for sharing your lovely feedback related to your experiences of attending the eye clinic for laser treatment. I do hope that you are recovering well. I have shared your comments with the staff involved, who will be pleased that they made such a positive impact Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled gastroscopy
Rated 5 stars out of 5
by paul william bowles - Posted on 05 November 2022
having been very nervous at the thought of having an endoscopy i must say i was put at ease by the wonderful staff who explained exactly what would happen, although i had a longer than usual wait due to unforeseen circumstances the care i recieved was fantastic, i have nothing but praise for all the staff in the unit. many thanks
Visited Diagnostic Endoscopy on November 2022
Review titled James Paget University Hospital
Replied on 07 November 2022
Dear Mr Bowles, Thank you for your feedback on your experience of gastroscopy services at the James Paget - this will be shared with colleagues in the department as part of continuous improvement to how we provide services at our hospital. Thanks, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Our story of an exemplary service
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2023
We arrived at A&E on 26 November early afternoon and were greeted by 2 friendly staff. We had sustained a fall with suspected fractures to upper limbs. We were booked in at reception and seen in a short period of time by the triage Dr and the X-ray department. Upon arriving back at A&E we were immediately directed to the relevant specialists to be given the result of our injuries. My husband sustained a fractured shoulder and was seen by the Dr again and issued with a collar and cuff, pain medication and a telephone appointment scheduled later in the week with the consultant. I saw a specialist nurse for my injuries. The nurse was kind, empathetic and explained how I could manage my injuries and pain relief. We did not have to wait long to be seen from the time we arrived to going home. It all went smoothly and was very well coordinated. We were then discharged home with follow up letters sent to our home and our GP practice and telephone calls followed from the consultant and physiotherapy service as scheduled. We have both made a very good recovery and feel we have been cared for very well. From walking into A &E the care we have received by the staff has been exemplary and the service seamless from one department to another including all the staff who have attended to us along our recovery journey. We cannot thank the team who saw to us on the afternoon of 26th November ie the receptionists , Dr, Nurse and X-ray staff were brilliant including the follow up care by the Consultant and physiotherapy team. I am only sorry we cannot name all the staff who were on duty that day to give them our heartfelt thanks but I hope this review reaches them. Thank you once again.
Visited Accident and emergency services on November 2022
Review titled James Paget University Hospital
Replied on 22 February 2023
Thank you for posting your lovely feedback, which I have shared with the teams who were involved in your care. I am sure the staff will be pleased to learn that they had such a positive impact on your experience of care. I do hope that both you and your husband have recovered well from your injuries. With very best wishes Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust