James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A smooth ordeal!
Rated 5 stars out of 5
by Andrew Parker - Posted on 16 May 2023
After suffering some symptoms similar to a stroke I called 111, they advised upon assessment I would need an Ambulance sending to be sure I was ok. The crew arrived, and its these guys I'm most grateful for. Wish I could name them! Calm, super friendly & very professional, all three of them, including one student Paramedic, very impressed by all! Once I'd been assessed at the A & E said student stayed with me, till we were all sure where I was going next & then took me where I needed to go. Had a bit of a wait after that but I didn't mind at all. The Doctor's & all staff were professional & friendly. We're lucky to have you all guys!
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 18 May 2023
Dear Mr Parker, Thank you for taking the time to post your feedback regarding your recent experience, which I have shared with the teams involved, including staff at the East of England Ambulance Service. Best Regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Excellent maternity care.
Rated 5 stars out of 5
by Diane Walker - Posted on 03 June 2023
My daughter was admitted for an induction of labour in her 1st pregnancy last Thursday 25th May 2023. Although the initial ward she was on did appear short staffed and extremely busy, I cannot fault the care she received especially on the labour ward where she stayed from Sunday 28th in the afternoon to Monday 30th when she gave birth at 4.06am - all the midwives involved in her care were kind, extremely knowledgeable and kept all of us informed of every step during her labour and delivery. I can’t praise them highly enough and wouldn’t hesitate to recommend them, especially in the light of recent adverse media coverage.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 07 June 2023
Hello Diane Thank you for taking the time to share your feedback regarding your daughter's recent experience of care, which I have shared with the maternity team. The team will be so pleased to learn that they had such a positive impact during your daughter's labour and delivery. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled disappointing - go to the n and n if you can
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I found the staff to be rude and unsympathetic. This was in stark contrast to my experience at the n and n a few day previously. Though the Paget is significantly closer to me the N and N were so much more reassuring, sympathetic and polite. I would much rather take the hour long journey there than have to deal with the obnoxious staff at the James Paget. Fortunately I am able to do this and I can only feel sorry for the people who do not have that option.
Visited Accident and emergency services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear sir or madam, I am deeply sorry to hear that you have had this experience at our hospital. We would welcome a further conversation and feedback on what you have experienced - please contact PALS@jpaget.nhs.uk or phone 01493 453240 to speak to someone. My apologies again, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Labour and delivery
Rated 5 stars out of 5
by Abbie - Posted on 22 May 2023
I come into hospital last week to have my little boy, nothing but pure love and dedication from the midwives that took great care to look after me aswell as my little boy, I had to be rushed for a emergency c section as I was progressing and the midwife that done 1-1 care with me and she delivered and took care of my baby boy was a absolute angel, my anxiety hit in hard and she was the most supportive lady I have ever met, once I had my son I spent 24 hours on ward 11 and those midwives on there was also brilliant, they helped me to get my boy to latch on, they helped me in regards to my mental health, they stayed and actually spent time with me if I needed to talk to them, I generally couldn't fault my labour and delivery, I'm now 1 week postpartum and my boy is thriving and I'm healing so well and being so mobile.
Visited Maternity services on May 2023
Review titled James Paget University Hospital
Replied on 26 May 2023
Dear Abbie, Thank you for taking time to feedback your experiences of maternity services at our hospital - this will be shared with colleagues working in those teams. Best wishes to you and your newborn! Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Exemplary Treatment
Rated 5 stars out of 5
by Sue Cruickshank - Posted on 01 May 2023
I attended the clinic for treatment and I was dealt with efficiently and well. The staff are friendly and welcoming and the procedure was explained clearly by the doctor. Thank you to all who work in the department.
Visited Ophthalmology on April 2023
Review titled James Paget University Hospital
Replied on 02 May 2023
Dear Sue Thank you for taking the time to post your lovely feedback regarding your recent clinic experience, which I have shared with the teams involved. I am pleased to learn that your experience was positive and your procedure was clearly explained. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Great hospital
Rated 5 stars out of 5
by Ray - Posted on 13 April 2023
I arrived at 7am and was out by 11 although I’m still in pain, The gentleman who dealt with me was caring, I was seen too quick and was kept well informed.
Visited Accident and emergency services on April 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Dear Ray Thank you for posting your lovely feedback. I am pleased to learn that your experience was positive and you felt well cared for. If you could share which department you specifically attended, I can ensure the feedback is shared with the relevant teams. Thank you With Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Fantastic Service
Rated 5 stars out of 5
by Christine - Posted on 27 April 2023
Had to have CT Scan at mobile unit unfortunately is was broken so had to be seen in the main hospital, the nurse pushed me in a wheelchair as i have problems with walking. After the scan another nurse took me all the way to main entrance. They were so polite and very helpful wonderful staff.
Visited Diagnostic Imaging on April 2023
Review titled James Paget University Hospital
Replied on 02 May 2023
Dear Christine Thank you for taking the time to share your feedback. I have shared your comments with the staff involved, who will be pleased to learn that they had such a positive impact on your experience. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Unhelpful ! Even my doctor cannot resolve issue !
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Like the recent 'anonymous' review, I was left in tears. I have had my ears,nose,throat problem a year now and was recommended to transfer from University hospital, Norwich list (70 week wait) to James Paget. Sadly not told I would 'lose' the previous 3 months of referral. My ear, nose, throat problems are now often really distressing. I've had calls to apologise for the 'wait', but now, somewhat late was told my doctor's expedite cannot be actioned - letter insufficient or some such. I have spoken today twice or more with the surgery and my doctor says the letter is adequate, and to 'take it up' with the hospital myself'. Quite honestly I am very 'low', my hearing poor, and often the feelings in my head are very peculiar. I just keep wanting to sleep as it is so tiring. Thus I do not feel 'up to' this challenge ! Note : This was not a visit to the hospital but in a phone call.
Visited Ear, Nose & Throat on April 2023
Review titled James Paget University Hospital
Replied on 19 April 2023
Thank you for taking the time to post your feedback. I am so sorry to learn that your experience has not been positive. We would really like to hear from you so that we can support further and understand your experience in more detail. If you would like this opportunity, please do contact our Patient Advice and Liaison Team on 01493 453240 / 01493 453549 or via pals@jpaget.nhs.uk, who will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Good service and treatment
Rated 4 stars out of 5
by Nigel - Posted on 03 June 2023
I was referred to the Jph for a suspected skin cancer lump on my foot. I was seen within days and had the lump removed shortly after - fewer than 10 days. Prompt treatment and prompt result showing it was benign. I am though still waiting for the follow up.
Visited Dermatology on April 2023
Review titled James Paget University Hospital
Replied on 07 June 2023
Dear Nigel Thank you for sharing your feedback regarding your recent experience. It is good to hear that you were treated swiftly during what must have been a concerning time for you. It is also reassuring to hear that your results were benign. I do hope that you receive your follow up in the near future but if you should need assistance, please do contact our Patient Advice and Liaison Service (PALS) via Pals@jpaget.nhs.uk or via Tel: 01493 453240 / 01493 453549, who will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Horrendous experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
Was booked in for op, was on ward, gown on and stockings. Waited 6 hours, given prednisone med drugs and they cancelled. Was crying and upset, in pain and full of pre med drugs and thry sent me home. Have tried to Liaise with oral surgery secretary, to be told no appointment till July.Had taken time off work, for operation and recovery. Appalling conduct.
Visited Oral and Maxillofacial Surgery on April 2023
Review titled James Paget University Hospital
Replied on 27 April 2023
Dear Patient Thank you for taking the time to post your comments following your recent visit to the Trust. I am so sorry to learn your experience of using our services was not positive. We would like the opportunity to discuss your feedback in more detail with you and would be grateful if you could contact our Patient Advice and Liaison Team so we can better understand what happened on this occasion. Please call the team on 01493 453240 / 01493 453549 or email via pals@jpaget.nhs.uk The team will be happy to support you. Kind Regards Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust