James Paget University Hospital
Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled most unorganised hospital ever!!!
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
took my partner to A&E due to pain in her abdomen, a quick scan showed gallstones, spoke to 1 doctor who prescribed some antibiotics and paracetamol, 2nd doctor came in and suggested some antibiotics which we explained this has already been given, 3rd doctor arrived and suggested some antibiotics again explained this has been done, partner was sent home in the morning with suggestions that this may need to be operated on and that she would be called in a few days, Partner got a call on the tuesday and was asked if she had everything prepared for her surgery on Friday even though she had not been told about a surgery date... after explaining this it was set up for my partner to come to the hospital on Thursday to speak to the surgeon at 10:20.. partner got to the hospital at 10:00 and waited until 11:15 to be told that they had no idea why she was there nor do they know what surgeon she would need to speak to.. after partner told them who she spoke to on the phone they went off to speak to them and then came back to my partner to say they would still need to speak to the surgeon however the surgeon was not available that day. this isnt the first time visiting this hospital where is it abundantly clear that communication between staff and department is null and void... its an absolute shambles! and to be honest neither me nor my partner are happy with anyone in James Paget performing an operation let a lone opening a can of beans.. the last year we have visited this hospital due to pregnancy and each time we are stunned by how unorganised the departments are..
Visited Don't know on May 2024
Review titled James Paget University Hospital
Replied on 16 May 2024
Dear patient, Thank you for sharing your feedback with the hospital, and I am very sorry you have not had a positive experience during your recent visits. We will share this information with our Emergency Department teams, and Maternity Department, as well as our Clinical Leadership teams. Please be assured that we always listen to ways that our services can be made better - if you have anything else you wish to raise about this specific experience, please email complaints@jpaget.nhs.uk With regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Fabulous surgery and care.
Rated 5 stars out of 5
by Vanessa Kemp - Posted on 12 June 2024
I have received the most fantastic surgery for my bunion from the orthropedic department.I am over the moon at the result and cannot rate it highly enough.I would like to say that the James Paget is a very friendly caring hospital and I feel very lucky to have been referred to the James Paget for my surgery.
Visited Orthopaedics on May 2024
Review titled James Paget University Hospital
Replied on 07 August 2024
Dear Ms Kemp, Thank your for providing feedback on your experience of orthopaedic surgery and care at our hospital - this will be shared with the teams that provide these procedures. I am glad to hear that staff were friendly and caring during your treatment at the hospital. Many thanks, Oliver Cruickshank Head of Communications and Engagement
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Review titled Uninformed & Dismissive Consultant
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
Referral letter from this department to Endocrine Dept to do ultrasound on large nodule found on thyroid, states I have no history of Thyroid issues when I have been on medication for underactive thyroid for 25 years. Incompetence kills. I have family history of various cancers and feel this kind of error can impact negatively on treatment received. A 10 month delay in being seen for an 'Urgent' investigation of large nodule found on my thyroid is unacceptable given the history
Visited Ear, Nose & Throat on April 2024
Review titled James Paget University Hospital
Replied on 16 May 2024
Dear patient, Thank you for providing feedback on your experience. I am very sorry to hear of how your interaction with the hospital's Endocrine Department and hospital records have resulted in incorrect information being used in your treatment. We will investigate this issue further, and will share your feedback with the appropriate departments. Please contact complaints@jpaget.nhs.uk if you wish to provide us with further information regarding your experience. With regards, Oliver Cruickshank Head of Communications and Engagement James Paget University Hospitals NHS Foundation Trust
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Review titled Wonderful
Rated 5 stars out of 5
by Daniel Lynch - Posted on 28 April 2024
I was rushed into James Paget Hospital Lowestoft suffering with a stroke in Apr 2024. The immediate attention from Ambulance crew to the team who attended me were phenomenal. They saved my life. I was transfered to Ward 1 (Stroke Unit) and the nurses and doctors were, without a doubt, the most caring, professional and understanding team I have ever encounted. Also a big thank you to the Speech Therapist lady on that unit. I send a big hug and thanks to you all.
Visited Stroke on April 2024
Review titled James Paget University Hospital
Replied on 01 May 2024
Dear Daniel Thank you so much for taking the time to share your feedback regarding your recent experiences of using our services. I can only imagine what a worrying time this was for you; however, it is great to hear that you were cared for promptly and professionally by all involved. I do hope that you are making continued good progress. Please be assured that i have shared your feedback with the teams involved. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Proffessional and fast assessment
Rated 5 stars out of 5
by Maria Fitzgerald - Posted on 07 March 2024
So impressed with the speed, professionalism and special care in the a&e and Adue Ward The doctors and Nurses have treated my mum for Pneumonia and saved her life, so impressed with the nurses on aude ward who showed such Compassion and commitment to give my mum the confidence to recover I cannot thank them all enough it shows the best standards from the medical staff in these departments and this includes the new concept Ward where they are also caring for my mother and bringing her back to good health, just amazing thank you !!!
Visited Accident and emergency services on March 2024
Review titled James Paget University Hospital
Replied on 12 March 2024
Dear Maria Thank you for posting your lovely feedback, which I have shared with the staff involved in your mum's care. I am so sorry to hear that your mum has been unwell, but I am pleased to learn that she has recovered well, as a result of the care she received in A&E, EADU and the Concept ward. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled 3yrs waiting for operation
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2024
I was told I may have Cholosteatoma back in 2021, although some consultants are reluctant to confirm a diagnosis. Told we will know once you’re in surgery. I’ve waited 3yrs for surgery. Lost 50% of my hearing. Daily symptoms have become unbearable. I can feel the damage this disease has done inside my ear and skull area. Left untreated this can cause sepsis, meningitis and even death. Keep trying to get an update from the secretaries to just be told “the hospital is busy, doctors have been on strike”. Everything has been wholly insufficient. I understand first hand the difficulty and pressures the NHS are under as I work in healthcare myself. But the treatment (lack thereof) I’ve received thus far is appalling. I am on the verge of loosing my job as I have had to take so much time off sick due to my symptoms, when I told the secretary this she wasn’t bothered. I’ve tried to update ENT with the worsening of my symptoms, again they are not bothered.
Visited Ear, Nose & Throat on March 2024
Review titled James Paget University Hospital
Replied on 12 March 2024
Dear Patient Thank you for sharing your feedback. I am so sorry to learn of your experiences and the impact that the wait for surgery is having on your health. Could I please urge you to contact our Patient Advice and Liaison Services (PALS) if you haven't already done so, on 01493 453240 or via e-mail: pals@jpaget.nhs.uk, so that we can obtain some more information and look into this for you. Our PALS team will be happy to help. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Comforting and supportive team
Rated 5 stars out of 5
by Molly Tattersall - Posted on 26 March 2024
I was there for say surgery on some of my teeth. The anaesthetist and surgical team were so informative and supportive, I felt in the best hands even after I had a small panic attack before going under. For my first ever surgery I felt very safe and in the best hands.
Visited Oral and Maxillofacial Surgery on March 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Molly Thank you for sharing your experiences of your surgery and the care you received throughout. I do hope that you are recovering well. Please be assured that I will share your positive comments with the teams involved in your care. With very best wishes Amanda Hood Head of Patient Experience and Engagement
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Review titled Superb service
Rated 5 stars out of 5
by Stuart - Posted on 16 March 2024
I was seen very quickly in A & E after coughing up blood through the night. Chest X-ray was clear, as were all my bloods. Given a nebulizer to relieve wheezing and a spray for inflamation. Very sucessful outcome.
Visited Accident and emergency services on March 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Stuart Thank you for taking the time to post your feedback, which I have shared with the teams involved. It is good to hear that you felt well looked after during what must have been a worrying time. I do hope you are feeling much better. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Quality Service
Rated 5 stars out of 5
by David Parker - Posted on 21 February 2024
Would like to thank all of the staff theatre and ward for the professional ,caring and courteous service provided to me in the day care clinic today. Everybody surpassed them selves with the care they gave me. Well done to you all made me proud of our NHS
Visited Urology on February 2024
Review titled James Paget University Hospital
Replied on 06 March 2024
Dear David Thank you so much for taking the time to post your lovely comments, which I have shared with the teams involved. It is great to receive your positive feedback regarding your recent day care experiences. I hope you are recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
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Review titled Wonderful service
Rated 5 stars out of 5
by Tim Wetten - Posted on 14 March 2024
My experience of the James Paget Hospital Accident and Emergency was excellent. I walked into the A and E reception and was greeted by a nurse who listened to my problem. The nurse then asked me to register with reception whilst she booked me an appointment with the X-Ray department. I walked straight to the X-Ray Department and was called within two minutes. The X-Ray operator explained the proceedure in clear terms and allowed me to see the X-Ray image. I then returned to A and E reception to see a doctor. Again I was called within two minutes and the doctor examined me having reviewed the X-Ray image. The doctor told me what was wrong and gave me a wrist brace to support and protect my limb. I was advised about caring for my wrist and discharged. At every stage in the process staff were cheerful, professional and caring. It was such an amazing experience. I cannot thanks the team at the James Paget Hospital enough.
Visited Accident and emergency services on February 2024
Review titled James Paget University Hospital
Replied on 27 March 2024
Dear Tim Thank you so much for taking the time to submit your lovely feedback regarding your recent experience of accessing our A&E and X Ray departments, which I have shared with the teams involved. It is great to hear that you had such a positive experience and you were cared for by our cheerful, professional staff. I do hope that you are recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement
Information supplied by James Paget University Hospitals NHS Foundation Trust