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James Paget University Hospital

Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about James Paget University Hospital.


Reviews

Displaying 21 to 30 of 66

  1. Review titled Lack of communication

    Rated 3 stars out of 5

    by Albert Richards - Posted on 09 January 2024

    I attended an oncologist review in 2022 having been referred for an anal fistula, large limp in the area and a swollen testicle. I was then given a date for a Mri scan but as things got worse and I was in considerable pain and bleeding I had to go to a&e. I received surgery for an anal abscess but nothing for the fistula and testicle. The swollen testicle was more and more uncomfortable and woke me from sleep several times a night and sitting in one position cannot be for long. Eventually last year I went to my GP again as nothing was heard. I was eventually was given an ultra sound and surplus liquid in the scrotum was diagnosed. I waited again and eventually the GP referred me back to the hospital and at the beginning of November last year I received a letter which said very little but to say if I heard nothing more to call a number but not before 3rd Jan this year. I called for hours but no answer at all so I phoned the exchange and was put through. I was informed that the referral had been sent to Urology for a face to face appointment but they had a waiting list of over 12 months. That is all I could be told and if I hadn't chased it up I got the impression that I would never had heard anything. Despite understanding the pressure the nhs is under I do not understand how it helps not to inform people of where they stand. It is very disappointing. I will carry on with the discomfort and see where I stand some time in the future, if I ever hear anything.

    Visited Don't know on January 2024

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 10 January 2024

    Dear Mr Richards I am so sorry to learn of your recent experiences at the Trust and that you have had cause to raise concerns regarding the lack of communication you have received. We would like the opportunity to understand your experiences in more detail and would encourage you to contact our Patient Advice and Liaison Services (PALS) team, who will be able to look into this further for you. Please contact PALS on 01493 453420 or via email PALS@jpaget.nhs.uk Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  2. Review titled Efficient and friendly service

    Rated 5 stars out of 5

    by Eryl Pickworth - Posted on 16 January 2024

    I attended the Northside MRI unit for a scan on my left ankle. This is a new scanning facility and is very impressive. All the staff were extremely courteous and friendly, yet very efficient. My appointment was on time; the entire experience was flawless. The radiology report arrived at my GP surgery very quickly. We are very lucky to have this service available to us.

    Visited Diagnostic Imaging on January 2024

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 24 January 2024

    Dear Eryl Thank you for taking the time to share your lovely feedback regarding your recent experiences of accessing our Northside MRI unit, which I have shared with the teams involved. I am so pleased to learn that your experiences of care have been positive. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  3. Review titled Thorough and effective

    Rated 5 stars out of 5

    by Mark Williamson - Posted on 12 January 2024

    Can I thank all the Urology Department for looking after me in December. From the Day Care Unit through to surgeon/anaesthetist/sisters and porter who walked me to the theatre. All very approachable. Result? I’m better so thanks all round.

    Visited Urology on December 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 16 January 2024

    Dear Mr Williamson Thank you for taking the time to post your lovely feedback following your recent visit to our Trust, which I have shared with the staff involved. I am so pleased to learn that you are recovering well Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  4. Review titled Absolute shambles!!!

    Rated 1 star out of 5

    by Anonymous - Posted on 30 December 2023

    Left waiting for over an hour for pain relief, before another 6 hour wait to finally see a doctor!! The doctor got my name wrong (bad start), before getting my medical details confused with someone elses!! They nearly rang someone elses next of kin for me!!

    Visited Accident and emergency services on December 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 03 January 2024

    Dear Patient I am so sorry to hear that your recent experience of using our services was not positive. We would really like to understand better what happened on this occasion and would encourage you to contact our Patient Advice and Liaison Service (PALS) team via email PALS@jpaget.nhs.uk or via telephone on 01493 453240. Our team would be happy to speak with you. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  5. Review titled Just brilliant care

    Rated 5 stars out of 5

    by Kevin Sanderson - Posted on 01 November 2023

    I had a minor operation for an abdominal hernia today. I can’ praise the staff, organisation or facilities enough. All the staff were kind, understanding, patient and explained everything to me in words I could understand. Whilst having an operation is never great, they. Add the whole experience as good as it could be.

    Visited Don't know on November 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 02 November 2023

    Dear Kevin Thank you for taking the time to post your feedback following your hernia operation yesterday, which I have shared with the teams involved in your care. I am so pleased that you found the staff kind and patient and that you received explanations in a way that you could understand. I do hope that your recovery continues to progress well. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  6. Review titled Outstanding care for patients & parents

    Rated 5 stars out of 5

    by Lily - Posted on 11 November 2023

    After my baby had became poorly with rsv we had a short stay on ward 10. All I can say is just how outstanding every member of staff is. Caring ,considerate and compassionate not only for the patients but also the parents. No ask was too big or small and I was always being asked if there was anything I needed. When obs needed to be done on my daughter when she was alseep the nurses where so quiet and gentle she didnt wake up once and was able to sleep through the whole thing (praise needed from a sleep deprived mum!!) Thankyou so much.

    Visited Children's & Adolescent Services on November 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 15 November 2023

    Dear Lily Thank you for taking the time to post your lovely feedback following your recent experiences of your daughter receiving care on ward 10, which I have shared with the staff involved. The team will be so pleased to receive your kind words of praise. I do hope that your daughter is recovering well. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  7. Review titled Outstanding Care

    Rated 5 stars out of 5

    by Karen D - Posted on 29 November 2023

    Had to attend A and E with my daughter. We experienced brilliant service, we were seen promptly without waiting a long time. Department was clean. Staff were truly amazing, they went over and above to look after us, were polite, friendly and caring. We were treated as a person not a number. Doctor was thorough and gave us time despite being extremely busy. And to finish off, whilst waiting to be seen by the doctor I was given a lovely cup of tea. Couldn't speak highly enough about the caring staff. Thank you to each and every one, and thank you NHS!

    Visited Accident and emergency services on November 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 05 December 2023

    Dear Karen Thank you so much for taking the time to share your recent experiences of attending A&E with your daughter, which I have shared with the relevant teams. It is great to hear that you were well looked after by our amazing staff. I do hope that your daughter has made a full recovery. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  8. Review titled Patronising and inaccurate information

    Rated 3 stars out of 5

    by Anonymous - Posted on 01 December 2023

    Having been referred by my Optician to the Eye clinic. I found the reception and nursing staff helpful and friendly. Shame I can’t say the same about the totally dismissive , patronising and unhelpful consultant who made me feel I was totally wasting her time ( believe me I wouldn’t have been there by choice)! Now having read the letter which was sent to my GP, I am shocked at just how inaccurate the information around my referral and consultation is!! Making me look like I was neurotic. The letter stated I presented from casualty ( not true) , I was “extremely anxious” ( not true) concerned yes but who wouldn’t be when you can suddenly not see clearly and your Optician does urgent referral !! Apparently I asked for a second option ( again not true ) the consultant gave me a 4wk follow up, which I can and will cancel as I don’t need it. Overall , very disappointed in the dismissive manner in which I was treated and very unhappy that untruths have been written. I have worked for the NHS patient facing for over 30yrs, I pride myself on treating every patient individually and with the same level of respect, care and understanding regardless of severity of their presenting problem. Shame I wasn’t shown the same curtesy by the Consultants I saw. Costs nothing to be pleasant and reassuring. The least I expect is an accurate account of my visit. Very unimpressed , it’s no wonder patients have such little faith in the service. I don’t care how busy we are manners and kindness cost nothing!!

    Visited Ophthalmology on November 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 05 December 2023

    Dear Patient Thank you for taking the time to share your feedback following your recent visit to the eye clinic, which I have shared with the relevant teams. I am so sorry to hear that your experiences were not positive. We would like the opportunity to discuss this further with you. Please would you call our Patient Advice and Liaison Services on 01493 453240 or e-mail: pals@jpaget.nhs.uk so that we can understand better what happened on this occasion. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  9. Review titled Amazing team

    Rated 5 stars out of 5

    by Glynnis Etheridge - Posted on 23 October 2023

    My journey with my knee operation was a scary experience to say the least . Ward 22 & all members of staff from start to finish helped me to feel relaxed & positive. I can’t praise them enough for the care patience & hard work they carry out .very professional, caring & friendly.Thank you all very much.

    Visited Orthopaedics on October 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 02 November 2023

    Dear Glynnis Thank you for taking the time to share your lovely feedback with us regarding your recent experiences at the Trust. I have shared your comments with the teams involved in your care, who will be pleased to know that they were able to help you feel relaxed and positive during a worrying time for you. I do hope that you are recovering well from your knee surgery. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable


  10. Review titled Outstanding Care

    Rated 5 stars out of 5

    by Maria Fitzgerald - Posted on 08 October 2023

    Thank you so much to ambulance team and special paramedic wound specialist today 8th Oct 23. So proffessional and caring to my mother.

    Visited Accident and emergency services on October 2023

    Report as unsuitable

    Review titled James Paget University Hospital

    Replied on 10 October 2023

    Dear Maria Thank you for taking the time to share your feedback, which I will pass on to the ambulance/paramedic teams. I do hope your mother is feeling better. Kind Regards Amanda Hood Head of Patient Experience and Engagement

    Report as unsuitable




Information supplied by James Paget University Hospitals NHS Foundation Trust