Johnson Community Hospital
Spalding Road, Pinchbeck, Spalding, Lincolnshire, PE11 3DTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Adrian Dilkes - Posted on 09 September 2024
I have used this service through 111 twice in 2024 and found both the 111 service and the urgent care unit, to be professional, caring, compassionate in there dealings with myself. When I got there, there was a friendly greeting from the receptionist. The waiting room was full. My turn around was one and a half hours, which in my opinion was excellent. I was taken through triage which was an excellent experience. To seeing the doctor who dealt with me in a caring and compassionate manner if I could rate this out of 10 I would give it 11.
Visited Urgent Treatment Centre on September 2024
Johnson Community Hospital has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2024
waiting with a 4 year old child for over 4 hours and finally the doctor did not examine the child we left the hospital and went to another one where we were admitted after 40 minutes of waiting
Visited Children's & Adolescent Services on September 2024
Johnson Community Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
Really helpful nurse, empathetic and also good educator to help us understand what we need to do next to ensure that my partner will get an operation.
Visited Orthopaedics on June 2024
Johnson Community Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Caroline Wilkinson - Posted on 05 November 2023
I would like to praise the team at the Urgent Treatment Centre. On arrival the receptionist was polite and friendly, I then found the nurses and Advanced Care Practitioner efficient, kind and caring. An all round excellent experience from a great team!
Visited Urgent Treatment Centre on November 2023
Review titled Johnson Community Hospital
Replied on 06 November 2023
Dear Caroline, Thank you for taking the time to leave feedback following you're visit to the Spalding Urgent Treatment Centre. I am pleased to hear that the receptionist was polite and friendly and the practitioners you saw were kind and caring. Your comments will be passed to the team involved as its rewarding to receive such positive feedback. Thank you!
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Review titled Good urgent treatment centre
Rated 5 stars out of 5
by Mrs A - Posted on 17 October 2023
The staff at the centre were excellent. The doctor knew I would need further help at another hospital, as well as being extremely kind and helpful, he gave me information to pass on to the next hospital I had to visit. Many thanks to all staff.
Visited Urgent Treatment Centre on October 2023
Review titled Johnson Community Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback following your visit to Johnson Community Hospital Urgent Treatment Centre. We are pleased to hear that you felt the staff were excellent, kind and helpful. Your comments have been passed to the team as its always nice to receive such positive feedback, thank you.
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Review titled Great service
Rated 5 stars out of 5
by Matt - Posted on 05 November 2023
After calling The Deepings Practice on Friday lunchtime with a suspected UTI (I've had them in the past so know all the symptoms), I was told there were no appointments, not even phone appointments or advice from on call doctor, in the past I've managed to get diagnosed over the phone and had antibiotics within an hour, this time I was advised to go to Peterborough or Spalding and that's just for a regular UTI. I decided to see how it went, but by Saturday morning it was much worse, so I went to Johnsons hospital at the opening time 8am. The service there was impeccable from start to finish, reception was quick and efficient as was Triage, the doctor I saw was brilliant, she checked everything and diagnosed correctly, from arriving to leaving it was 40 mins, the prescription was sent through to Deeping St James pharmacy and I picked it up on the way home. Deeping need to sort things out and take a leaf out of Johnsons book, I will be recommending to friends and family in the future.
Visited Urgent Treatment Centre on October 2023
Review titled Johnson Community Hospital
Replied on 09 November 2023
Dear Matt, Thank you for taking the time to leave feedback following you're visit to Spalding Urgent Treatment Centre. We are pleased to read you felt the service was impeccable, the reception quick and efficient, and the doctor brilliant. We will pass your comments to the team as its rewarding to receive such positive feedback. Thank you.
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Review titled Amazing.!
Rated 5 stars out of 5
by Lorraine - Posted on 17 August 2023
after not being able to get appt for 3wks to see a doctor at deepings health centre i had no choice but to take my husband to the johnson hospital a&e. he had a badley swollen leg..what a wonderful lady on receiption.! then a lovely compassionate doctor. I even apoligised for having to go and was told we are here to help..good job we did go as my husband had an infection..! So if we had waited 3wks i dread to think what would have happened..!! so a massive thank you from my husband and my self...
Visited Urgent Treatment Centre on August 2023
Review titled Johnson Community Hospital
Replied on 31 August 2023
Dear Lorraine, Thank you for taking the time to leave feedback following your visit to Spalding Urgent Treatment Centre. I am pleased you were seen by a compassionate doctor and had such a positive experience. Your comments will be passed to the team and we hope your husband is feeling much better following his experience.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2023
I had blood in my urine and with it being a bank holiday I contacted NHS111. I was advised to contact my GP and if that was not possible to choose another option, one of which was to visit the Urgent Treatment Centre at Spalding. Thinking that getting through to my GP the next day after bank holiday would be busy I decided to go to Spalding (with a urine sample as advised by 111) thinking I might need antibiotics. Perhaps I should have called first because when I got to the Spalding UTC I was told in no uncertain terms by a stroppy, unfriendly receptionist that I couldn’t be seen, that I was wasting my time and theirs and that I needed to see my GP the next day! It feels like the NHS don’t care about patients
Visited Urgent Treatment Centre on August 2023
Review titled Johnson Community Hospital
Replied on 05 September 2023
Thank you for taking the time to leave feed back following your recent visit to Spalding Urgent Treatment Centre. I am sorry to read that it was not a positive experience and you left the department feeling the NHS don't care about patients. If you wish us to look into your concerns please contact the PALS service on 0300 123 9553 or email LHNT.LincsPALS@nhs.net
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Review titled Fast & efficient
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
Visited urgent treatment, professional manner from all staff. Felt valued & heard throughout. Excellent care given. Clean and friendly environment. This is a credit to South Holland.
Visited Urgent Treatment Centre on July 2023
Review titled Johnson Community Hospital
Replied on 18 July 2023
Thank you for taking the time to leave feedback following your visit to Spalding Urgent Treatment Centre. We are pleased to hear that you were treated professionally, felt valued and received excellent care. Your kind comments will be shared with the organisation and the team involved as we always appreciate your feedback. Thank you
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Review titled Brilliant
Rated 5 stars out of 5
by Leanne Tierney - Posted on 14 June 2023
Such a lovely experience, friendly staff, the doctor we saw for my little boy was great, knowledgeable, and put us at ease with our options for tonsillitis. Quickly let us know the issue, and in terms of wait times you couldnt ask for much quicker in an urgent care centre.
Visited Urgent Treatment Centre on June 2023
Review titled Johnson Community Hospital
Replied on 05 December 2023
Dear Leanne, Thank you for taking the time to leave feedback following your visit to Johnson Community Hospital. I am pleased to hear that you found the staff friendly and knowledgeable and put you at ease. I will pass your positive comments to the team involved. Thank you!
Information supplied by Lincolnshire Community Health Services NHS Trust