Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Well cared for
Rated 5 stars out of 5
by Jim Demi - Posted on 15 November 2024
Great experience with my prostate cancer journey with this hospital. Surgery went well to remove prostate. The surgeon was very informative and I knew I was in safe hands. My experience on Clark ward was great. The male staff nurse was a great help and gave good advice. Very satisfied with the nhs
Visited Prostate Cancer Service on November 2024
Kent and Canterbury Hospital has not yet replied.
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Review titled Wonderful team
Rated 5 stars out of 5
by Peter Hitch - Posted on 15 October 2024
I am undergoing several appointments at this hospital and The Endoscopy dept was one! From the time we entered the department to the time we left everyone was so reassuring and kind! My treatment was done efficiently and with dignity ! With every effort made to make me comfortable. Politeness was shown also to my wife. My wife worked with a Gastro team at a different hospital she was very impressed with Kent & Canterbury!
Visited Diagnostic Endoscopy on October 2024
Review titled Kent and Canterbury Hospital
Replied on 18 October 2024
Dear Mr Hitch, Thank you so much for your feedback. This is a lovely update regarding the way the Endoscopy department treated you. It is great to read that you had such a positive experience, that you were treated with such kindness, made to feel comfortable, that you felt reassured and was treated with dignity throughout. This is the service that our staff always aims to deliver and I will make sure to share your words with the department who will be overjoyed to read about your experience. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2024
I recently attended for a colonoscopy, the second attempt at this procedure due to issues with the medication taken beforehand. The same issue occured again but the Doctor was happy to try the procedure. He was very understanding, explained the possible problems but proceeded resulting in a favourable outcome. All the staff in the Endoscopy Unit and the nurses in Recovery were very kind and l was confident having the procedure done. The K&C is a great hospital and l hope the powers that be recognised this.
Visited Don't know on October 2024
Review titled Kent and Canterbury Hospital
Replied on 06 November 2024
Thank you so much for your feedback , which good or bad is extremely valuable. I have passed on your kind words to the department so the staff in question can be made aware. I'm so glad your experience was a good one. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Fab Staff!
Rated 5 stars out of 5
by Peter Hitch - Posted on 15 October 2024
I attended my vascular appointment, where I saw a fantastic consultant! He was so kind, explanatory and reassuring! He didn't just try to ignore my situation, he said he is going to investigate further! The appointment was on time (although we are always prepared to wait) I felt reassured that something was going to be done 're my problem.
Visited Vascular surgery on October 2024
Review titled Kent and Canterbury Hospital
Replied on 18 October 2024
Dear Mr Hitch, Thank you so much for passing on your feedback. It is great to read that you had such a good experience when being seen by one of our consultants. I will make sure to pass your kind words onto the department so the consultant can be made aware of how happy you were with your consultation. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled disinterested staff
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2024
We waited 3 hours for my child to be seen by the duty Dr. When we were finally seen the Dr had a terrible bedside manner, appeared disinterested and dismissive and only performed a very cursory examination. They then diagnosed a number of separate conditions that they felt had all appeared this evening at the same time and recommended we give her more of the medication that hadn't helped and see our G.P. for and I quote 'a poo test, a blood test and maybe some scans'. As a medical practitioner myself I had no confidence in the Dr we saw.
Visited Urgent Treatment Centre on October 2024
Review titled Kent and Canterbury Hospital
Replied on 24 October 2024
I am so sorry that this is the experience you and your daughter had when using our Urgent Treatment Centre. I would be very keen to have a conversation around the very valuable feedback you have given because I feel there is some learning that could be achieved here, but also to see if we can assist in any way. Therefore if your willing please could you email the Patient Voice & Involvement Team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Great staff
Rated 5 stars out of 5
by Fran Offord - Posted on 05 October 2024
I wish to thank the two wonderful caring staff who dealt with a very difficult situation in Surgical Admissions. Our daughter has severe learning disabilities and is needle phobic and needed an MRI under general anaesthetic... the two staff could not have done more to try and make the procedure successful. It was a stressful situation for all of us but they were calm and professional throughout. Their efforts were really appreciated -- thank you.
Visited General Surgery on October 2024
Review titled Kent and Canterbury Hospital
Replied on 07 October 2024
Dear Ms Offord, I am so pleased to read that your daughter received such great support from our brilliant staff. I can only imagine the stress and worry this scenario must have created for her and for you as her parents. I am pleased that the staff made this experience so positive. I really appreciate you passing on your kind feedback and will make sure to share your post with the department. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Unstoned again!
Rated 5 stars out of 5
by Michael Patrick O'Hara - Posted on 13 September 2024
I had an appointment today with the Stone Specialist at the Lithotripsy Centre where she reviewed my several kidney stone treatments. My scan had shown that there was now no evidence of any stones , but the meeting was so enjoyable that even bad news would have been a pleasure. She was professional, thorough, and made what could have been a routine visit an absolute pleasure. Never mind train drivers - pay rises should go to NHS staff who,like this lady,really make a positive difference to the quality of peoples' lives.....even to old twozzers like me! Thank you.
Visited Urology on September 2024
Review titled Kent and Canterbury Hospital
Replied on 16 September 2024
Dear Mr O'Hara, Thank you so much for passing on your feedback. I will make sure to share your lovely experience with the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Absolutely incredible!
Rated 5 stars out of 5
by Jodie Herzog - Posted on 04 September 2024
Cannot thank the staff enough, efficient, every single one smiled, went out of their way to help without being asked, they were all extremely reassuring, felt unlike a normal hospital environment. Everyone I met or spoke to was so friendly and genuinely cared about the patients, their comfort and needs, and to reassure any anxieties and concerns. Cannot fault anybody. Even the restaurant food was incredible, friendly staff, helpful, good choice of food and drinks too! Cannot thank anyone enough on the Mason Ward for being so accommodating, sweet, gentle and putting me at ease! You guys are an absolute credit to the NHS! I hope other hospitals take notes from Canterbury’s calming environment.
Visited Neurology on September 2024
Review titled Kent and Canterbury Hospital
Replied on 05 September 2024
Dear Ms Herzog, Thank you for your feedback. It makes me genuinely happy to read that you had such a positive experience from all staff involved in your care. I will pass on your kind words to the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Friendly, fast and efficient staff
Rated 5 stars out of 5
by Jools - Posted on 27 September 2024
We visited the children’s centre today and were both impressed with the staff and waiting times we had for an assessment. The atmosphere was lovely and everyone was friendly, making us all feel comfortable and happy to be there. Very impressed.
Visited Children's & Adolescent Services on September 2024
Review titled Kent and Canterbury Hospital
Replied on 30 September 2024
Dear Jools, Thank you for your lovely feedback. I have shared your kind words with the department. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Fantastic service
Rated 5 stars out of 5
by Den Machin - Posted on 22 September 2024
I attended for a knee replacement on 9th August, spent 24 hours in Invicta Ward and have since attended Physio and Same Day Emergency Care unit at Queen Elizabeth Queen Mother hospital. The care and attention that I have experienced has been fantastic. I have tried to thank individuals but some will have been missed. This is my chance to thank all concerned for all that has been done to aid my recovery. I am very grateful.
Visited Orthopaedics on September 2024
Review titled Kent and Canterbury Hospital
Replied on 23 September 2024
Dear Den, Thank you for your feedback. I am glad to read that you had such a good experience and were treated so well. I will make sure to share your feedback with the department so the staff involved can be notified. I wish you a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust