Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Toilets in outpatients
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
Recently the toilets near physiotherapy have been made unavailable to patients and visitors where previously we could use them. This leaves just 1 disabled mens toilet and 1 disabled ladies toilet in that area for visitors to use. This has proven extremely difficult for me as I attend weekly to outpatients and often need the toilet frequently. There is always a queue for the one ladies toilet and it's too far to walk to the other toilets near the canteen. Please can we be given access again to the toilets just behind outpatients reception physiotherapy Canterbury hospital
Visited Day treatment services on June 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for highlighting this issue. I have sent this onto the facilities manager at KCH. I will let you know their decision as soon as they have made me aware. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Lovley staff and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I saw a doctor yesterday in orthopaedic for my arm got seen as soon as I got there staff where great and helpful had and X - Ray didn't have to wait long after that saw the doctor again and explained what the plan for me was and what to do at home till my next appointment in 3 weeks time canterbury hospital is great been there a few times as inpatient and the treatment and staff are all great one if the best hospital around this area
Visited Orthopaedics on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you so much for sharing your experience and the great care you received. I have shared your beautiful words with the staff who will be so grateful. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Rheumatology
Rated 5 stars out of 5
by Matthew Wratten - Posted on 08 May 2024
The Nurse specialist in Rheumatology has been exceptional and extremely proactive in trying to improve my current health condition. I have not included her name but my records will indicate who I am talking about. I want this to be brought to the attention of her line manager as she us an absolute credit to Nursing. I am very grateful for her caring and thoughtful approach to my care. Her communication style is always excellent and her attention to detail is exceptional. She is very trustworthy and always does exactly what she says she will do. She is an excellent ambassador for Rheumatology and the wider NHS.
Visited Rheumatology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Wratten, Thank you so much for your kind words. I have passed your comments onto the departments Operations Manager to notify the staff member in question. I'm sure she will be touched to hear your lovely feedback. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Appalling phone service
Rated 3 stars out of 5
by Anonymous - Posted on 21 May 2024
Spent three days trying to contact the department about an urgent surgical appointment no one answered my calls. Left umpteen messages but no response
Visited Dermatology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
I am so sorry you are struggling to get hold of Dermatology despite leaving multiple messages. This is not on and I completely appreciate how frustrating this must be. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Impressed
Rated 5 stars out of 5
by Fred - Posted on 04 June 2024
Visited Haematology Clinic 0n 30th May. Impressed and sincerely grateful for the way in which everything was dealt with and the help and advice available subsequently.
Visited Haematology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Fred, Thank you so much for your lovely feedback. I'll make sure it's passed on to the team. Best wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Can’t thank you all enough
Rated 5 stars out of 5
by Yvonne Reynolds - Posted on 22 May 2024
After being in hospital to have stents put in for my kidney problem and having sepsis I can’t thank all of the staff for their continual care for me, the treatment, just everything. I felt completely safe in your hands. A massive thank you xxx
Visited Oncology - Medical on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Ms Reynolds, Thank you so much for your lovely words which I have shared with the staff. I am so glad that you were made to feel at ease and received such great care from our staff, this must have been so helpful in a situation that I can imagine was extremely worrying and stressful. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled No fuss prostate biopsy
Rated 5 stars out of 5
by Steve Penny - Posted on 16 May 2024
Had a prostate biopsy. Blurb sent out with my appointment letter, along with what I had read on the internet, had me not looking forward to the biopsy. However, the actual experience was far less traumatic than I expected. While it was the 30-45 minute procedure the blurb suggested, it was only 10 minutes on the table. The whole process was: urine sample given, flow test done, quick 'do I want to ask any questions', then skilled, no nonsense doc and nurse got on with it. The procedure itself is not painful, but the deeper local anaesthetic injections (two) were noticeable. After that, a breeze. Felt a bit of pushing and pulling down below, bit light headed after, and a little blood in urine, but felt very taken care of by caring nursing team. Positive experience all round.
Visited Urology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Penny, Thank you for your informative feedback which I will be passing onto the department. I'm glad that things went smoothly for you and I wish you a quick and speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Radiology mobile unit. Nurse who tk me to app
Rated 5 stars out of 5
by Sara - Posted on 25 April 2024
Radiology mobile unit. 23/4/24 Had an app k and c hospital for an MRI on my head at the mobile unit. Tuesday 23rd of april 24 at 5.45pm. There was a lovely nurse who picked me up from the waiting area d.Took me to the outside mri unit and was so helpful and compassionate.I have a terrible fear of enclosed spaces. She helped me get on to the bed , get the head cage over me , and allowed me to hold her hand while i was slowly slid into the machine, reassuring me constantly that i was safe. There is no way I would have been able to have got into the machine.Without her help, she was the best member of staff that has helped me with this fear, Compassionate, supportive, and patient.I was so pleased I'm so gratefull to her. I don't know her name . But would like her thanked by someone. Please.
Visited Don't know on April 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Sara, Thank you so much for your lovely words. I can see from reading your comments just how much you appreciated the care and attentiveness this staff member gave to you in a potentially stressful and scary situation. I will make sure to pass your feedback onto the department leads who I'm sure will be able to thank the individual on your behalf. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent Care
Rated 5 stars out of 5
by Trevor Hughes - Posted on 25 April 2024
I had a Kidney biopsy recently and all of the staff on the Marlowe ward were excellent. There were 3 of us patients in one bay and the care we received was second to none. The staff did everything they could to help us and make us comfortable whilst being extremely professional. Everything was explained simply but in plenty of detail and all 3 of us were extremely grateful for the care and attention shown to us. It was a long stay, I was there from 8.15am to 7pm and I was given plenty of food and drink during the whole time. Nothing was too much trouble for the staff. I had dinner in the ward and I must say I was quite impressed with the standard of the food and that it came quite hot. Not an easy thing to achieve on a large scale. Overall I was very impressed by the whole set up. Thanks.
Visited Nephrology on April 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Hughes, Thank you for your kind words. I am so happy to read that you and other patients received such great care. I will make sure to share your feedback with the staff who will be touched to receive it I am sure. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Poor telephone communication
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
I have tried for an hour on the phone to change an appt for a CT Colonoscopy scan. There was no telephone number on the top of my letter even though it said there was. I have gone through K&C switchboard 5 times, been given numbers to ring, including the QEQM hospital. On getting through have been given different options but non of them connect, the message just keeps repeating. I have been unable to change my appointment. All this because the phone number was omitted from the letter. I have no way of changing this appointment so will just not keep it, wasting a precious appointment. Phoning the hospital and being asked to be put through to the required department doesn't work and needs looking into
Visited Don't know on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
I am so sorry to read of the issues you have been experiencing trying to rebook your appointment. Thank you for your feedback. I empathise with you and appreciate how frustrating this must all be. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you to get this resolved. I look forward to hearing from you.
Information supplied by East Kent Hospitals University NHS Foundation Trust