Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Midwife with trailer injury!
Rated 5 stars out of 5
by Retired Midwife trailer injury - Posted on 15 July 2022
I was helped initially by a female volunteer who walked me through to A&E with my fractured wrist. I was assessed promptly and transferred to Miami where I was seen by a kind, professional and highly competent Nurse Practitioner who provided personal care throughout examination, X-ray and application of a cast. I was treated with dignity throughout my visit. Everybody from reception, X-ray dept and Minor Injuries were so kind and caring as I was in obvious pain. The whole process was completed in under 4 hours and I couldn't have received better care, thank you everyone.
Visited Accident and emergency services on July 2022
Review titled Kettering General Hospital
Replied on 15 August 2022
Dear Retired Midwife, Thank you so much for taking the time to leave feedback about your recent visit to KGH. We are so glad that you had a positive experience with us, and that you felt that our team were kind and caring towards you. I will ensure that this feedback is passed on to the team. Kind regards, Lucy Jones - Patient Experience Manager.
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Review titled minor/major illness unit
Rated 1 star out of 5
by Joyce - Posted on 18 July 2022
I would like to thank all the NHS team from booking in at A and E to receiving care at the Minor/Major unit. The care and professionalism of all the NHS staff was more than outstanding. These staff need praise and recognition from the Government for the dedication and commitment they practice.
Visited Major trauma on July 2022
Review titled Kettering General Hospital
Replied on 15 August 2022
Dear Joyce, Thank you so much for taking the time to leave feedback about your recent visit to KGH A&E department. We are glad that you had a positive experience, and I will ensure that your kind words are passed on to the team. Kind regards Lucy Jones - Patient Experience Manager
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Review titled Long wait for test results
by ospreych65 - Posted on 26 October 2022
I attended the appointment over 3 months ago. I was told the results would be sent to my doctor but am still waiting. My doctor stated they cannot do anything until they get the results so we are stuck as Neurology will not send results to the doctor, or answer the phone. Every month we have rung and received the same message that due to staff illness nobody is answering the phone. It is an absolute joke. I feel the NHS is an absolute joke now after the covid pandemic and is not interested anymore in my wellbeing. Consultants do not appear to be doing their jobs properly and are forgetting about their patients No wonder you get discharged without your problems being sorted as nothing gets done - it is an absolute joke.
Visited July 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear ospreych65, Thank you for taking the time to leave feedback about your recent appointment in our Neurology department. I am sorry to hear that you felt you had a poor experience. If you would like to discuss your experience further, please contact our Patient Advice and Liaison Service on 01536 49 3305 or by emailing kgh-tr.pals@nhs.net. Kind regards, Lucy Jones - Head of Patient Experience & Engagement.
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Review titled Wonderful care from staff on Spencer Ward
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2022
I needed plastic surgery on my eye and the care and attention I received from the staff on Spencer Ward and the eye outpatients was outstanding. Kind, caring, efficient and reassuring. Fantastic consultant, anaesthetist and nurses. If you are due to have treatment don’t be worried - they will look after you. Thank you to all the staff in Opthamoligy.
Visited Ophthalmology on July 2022
Review titled Kettering General Hospital
Replied on 15 September 2022
Dear Anonymous, Thank you so much for taking the time to leave your feedback. We are glad that you had a positive experience with us. I will ensure that this is passed on to the team on Spencer Ward and Eye Outpatients. Kind regards, Lucy Jones - Patient Experience Manager
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Review titled Endoscopy Bowel screening
Rated 5 stars out of 5
by Simon Quail - Posted on 15 July 2022
Today I had my 3rd and final appointment with the subject team and as per previous appointments the standard of care was exemplary and professional- thank you. I have no idea who runs this department but if it was me I would be extremely proud. Thank you
Visited Don't know on July 2022
Review titled Kettering General Hospital
Replied on 15 August 2022
Dear Simon Quail, Thank you so much for taking the time to leave feedback about your recent visit to KGH. We are so glad that you had a positive experience, and are very grateful for your kind words. I will ensure that this feedback is passed on to the team. Kind regards, Lucy Jones - Patient Experience Manager.
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Review titled More information and more pain relief needed
by Nightmare123 - Posted on 11 August 2022
While waiting a women who just had hysteroscopy came out looking distressed and said to her spouse "please take me home now" and I will never forget the look on her face as I now know why. I was given a form that tells you what’s going to happen, also tells you you should have taken strong pain relief 1 to2 hours before and I didn’t know, too late. First room they tried to do a smear but had to remove polyp, the ultrasound, then straight in the next room. As I didn’t have a chance to read what was to happen with the form they gave me I think I went into shock what was about to happen. Legs in the air, a bucket under me to catch the gunge and a long rod put inside me which I thought cuts the polyp away. No, it actually grates it and you see it on screen. Anyway it took ages and they removed another small polyp and then started to grind another large polyp which started to really hurt, and they had to stop. I am supposed to return again to finish that last polyp but I don't think my heart could stand the pain and stress. What is needed is change. When they send out your appointment they should include the BSGE information form so you are aware of what’s going to happen, and as for "mild pain", that is a load of rubbish.
Visited July 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 15 September 2022
Dear Nightmare123, We are sorry to hear that you had a negative experience with us when visiting the hospital for your procedure. If you would like to discuss your experience further, you can get in touch with the PALS team, so that they can investigate this for you. PALS can be reached using the below contact information. Tel : 01536 493306 Email kgh-tr.PALS@nhs.net
Information supplied by Kettering General Hospital NHS Foundation Trust