Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled National Health ???
Rated 2 stars out of 5
by Gail Christy - Posted on 02 November 2022
Consultant Appointments postponed many times. My August appointment was moved yet again because there was a 3 month wait for a scan. Date given 25th November. The scan happened on 29th October. Today, 3rd November, I am told the Consultant's appointment has been moved to 29th June 2023. I have fallen 3 times during the last 6 weeks due to instability after a back operation; I could quite possibly be dead by June 2023. What National Health?
Visited Orthopaedics on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Gail Christy, Thank you so much for taking the time to leave feedback about your recent experience with us at KGH. I am sorry to hear that you have had a poor experience, and that you have experienced some issues regarding follow up appointments. If you would like to discuss your experience further, please contact our Patient Advice and Liaison Service on 01536 49 3305 or by emailing them on kgh-tr.pals@nhs.net. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2022
I had several appointments in the breast care clinic following a recall after my routine mammogram, on each occasion for different procedures I received exemplary care. Every single member of staff was professional, caring, considerate and just all round lovely, making a stressful time so much easier. Thank you all.
Visited Breast cancer services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Anonymous, Thank you so much for taking the time to send your feedback. I am pleased you were happy with the care you received, and I will ensure the team is made aware of your lovely positive feedback. Best wishes, Annie - Macmillan Breast Care Clinical Nurse Specialist
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2022
Every member of staff that we encountered was approachable and so helpful throughout our appointment. A real sense of care.
Visited Accident and emergency services on September 2022
Review titled Kettering General Hospital
Replied on 20 September 2022
Dear Anonymous, Thank you for taking the time to leave feedback regarding your recent visit to KGH. We are glad that you are happy with the care that you received, and thank you for praising our staff. Kind regards, Lucy Jones - Patient Experience Manager
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Review titled Caring and efficient
Rated 5 stars out of 5
by Mick Owen - Posted on 20 October 2022
I sustained a blow to the head, and was unconcious for a time. My local practice did initial tests, and due to my age (75) referred me to A&E at KGH. I was there for several hours, and given triage, a CT scan and Xrays. The staff were excellent. I was due to fly a few days later, and the young Doctor reviewed it all. and gave me the 'thumbs up' to do so. Thanks to everyone.
Visited Accident and emergency services on September 2022
Review titled Kettering General Hospital
Replied on 14 November 2022
Dear Mick Owen, I would just like to thank you for the lovely feedback you provided regarding your visit to ED. This is a real boost to staff morale and is well received. I have shared with the team. Thank you for the time you have taken to send this, and I hope you had a good flight. Kind regards, ED Matron
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I had a minor operation performed in the Day Case Unit of The Treatment Centre on 22nd September (last month). The doctor performing the procedure was excellent. He was professional and showed care and compassion towards me before, during and after the procedure. I won't state his name due to confidentiality. The aftercare was exemplary too. All of the staff in the operating room were brilliant as were all of the staff who dealt with me after the procedure. Thankyou very much to you all.
Visited Urology on September 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Anonymous, Thank you so much for taking the time to share your feedback with us. I have shared this to the Surgical Day Case Unit Staff and we aim to continue providing the best care to our patients. Kind regards, Surgical Day Case Unit Ward Sister.
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Review titled Couldn’t be more impressed!!
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2022
We recently attended an allergy test for our 18month old at the childrens outpatients, not normally one to leave reviews but the care could not have been better! From the minute we got there our little girl was the centre of attention and staff were occupying and playing with her in between treatments, she didn’t want to leave! Thankyou!
Visited Children's & Adolescent Services on September 2022
Review titled Kettering General Hospital
Replied on 14 November 2022
Dear Anonymous, It was lovely to hear from yourself regarding your and your daughters experience of attending the allergy clinic. We take pride in trying to give parents and all children a positive experience when attending and we are grateful that you have taken the time to acknowledge this. I will ensure that all members of our team are made aware of this compliment and thank you once again. Ginny - Sister in Paediatric Outpatients.
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Review titled Wasted journey
Rated 3 stars out of 5
by Anonymous - Posted on 23 September 2022
After an assesment on the Tuesday for a cateract op my husband was told to come back for his op on Thursday at 9 After spending £25 on a taxi we arrived and the staff appeared to have no knowledge of our appointment & we had to spend another £25 to go back home We now have an appointment for Monday morning
Visited Ophthalmology on September 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Anonymous, Thank you for taking the time to leave feedback about your recent visit to KGH. I am sorry to hear that initially there were some communication issues around your appointment. I hope that you had a positive experience at your rescheduled appointment. If you need to contact us further, please get in touch with us via our Patient Advice and Liaison Service on 01536 49 3305 or by emailing kgh-tr.pals@nhs.net. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled wonderful service
Rated 5 stars out of 5
by David Mundy - Posted on 02 August 2022
attended pre-op assessment and was called for a drive-in swabbing for Covid 19 the day before the procedure to remove cataract. This went smoothly. On the day of my admission to Spencer Ward as a day patient I arrived at 07.30 and underwent the data collection stage without issue. I was prepared for the procedure with pupil-dilating eyedrops and transferred to a well-appointed waiting room. I was offered tea or coffee but preferred to wait till the operation had been completed. All staff were courteous, considerate, welcoming and professional and the procedure itself was my second experience of eye surgery in this department. Standards are high and at no stage did I feel anxious or concerned. It is reassuring to feel one is in safe hands. I am full of admiration for all those working in this ward because they are doing life-transforming work and restoring not only one's vision but enabling one to have a much better quality of life. i admire and respect everyone I met and send my heartfelt thanks to those involved in this first class health service. I am enormously grateful to you.
Visited Ophthalmology on August 2022
Review titled Kettering General Hospital
Replied on 15 August 2022
Dear David Mundy, Thank you so much for taking the time to leave feedback about your recent visit to KGH. We are so glad that you had a positive experience with the Covid-19 Swabbing team and on your admission to Spencer Ward. I will ensure that this feedback is passed on to both teams. Kind regards, Lucy Jones - Patient Experience Manager.
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Review titled Carnage
Rated 1 star out of 5
by Anonymous - Posted on 17 August 2022
I attended A&E on a Monday afternoon August with acute migraine, dehydration and nausea. It was like carnage in there. I had to sit on the floor for hours without anyone telling me when I would be seen. I felt much worse for attending A&E so left without treatment after 4 hours. They showed more interest in me after I left, ringing my husband twice to ask where I was and why I left. No communication at all whilst I was there. It is crying out for more volunteers to help marshal patients and felt very overwhelming. Not a good environment to be in if you are severely ill - very hot, no air con or fans, very noisy with lots of noise and shouting
Visited Accident and emergency services on August 2022
Review titled Kettering General Hospital
Replied on 15 September 2022
Dear Anonymous, We are so sorry to hear that you had a negative experience with us whilst attending A&E due to an acute migraine. I will ensure that this feedback is passed on to the team. If you would like to discuss your experience further, please do not hesitate to contact us via the PALS team using the information below. Tel : 01536 493306 Email kgh-tr.PALS@nhs.net
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Review titled Great Unit
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2022
I received extremely competent, speedy treatment today when I was booked in for an Echocardiogram and ECG. The person who gave me the Echocardiogram recognised my disability and decided to give me the ECG in the same room immediately following the first procedure. This meant I only had to take my clothes off once and we were in a out of the hospital in just over 30 minutes. I can't thank the staff enough, for their pleasant and efficient manner over the procedures. The unit was a new one and was spotlessly clean with up to date equipment. Thank you KGH-Cardiology
Visited Cardiology on August 2022
Review titled Kettering General Hospital
Replied on 15 August 2022
Dear Anonymous, Thank you so much for taking the time to leave feedback about your recent visit to the Cardiology department at KGH. We are happy that you had a positive experience, and I will ensure that this feedback is passed on to the team. Kind regards, Lucy Jones - Patient Experience Manager.
Information supplied by Kettering General Hospital NHS Foundation Trust